for example, request an appointment or call for
help in the event of abreakdown.
The Audi o20/COMAND Online display indi-
cates that acall is active. During the call ,you
can change to the navigation menu by pressing
the NAVI button on the multimedi asystem ,for
example.
Voice outpu tisnot available in this case.
You can find more information on Mercedes-
Benz Contact in the separate multimedi asys-
tem operating instructions.
Breakdown assistance call button X
To call breakdow nassistance: press but-
ton :for breakdown assistance.
The breakdown assistance call is initiated.
The Connecting call
Connecting call message appears in
the multifunction display .The audio system is
muted.
Only in certain countries :avoice message
prompts you to confirm the data transmis-
sion. After confirmation, the required vehicle
data is transmitted. During data transmission, you wil lsee acorresponding symbol in the
display .This may take amoment. You are
then connected to an employee.
X To end acall: press the ~button on the
multifunction steering wheel.
or X Press the corresponding multimedi asystem
button for ending aphone call.
Info call button This function is not available in all countries. X
To call: press info call button :.
The breakdown assistance call is initiated.
The Connecting call Connecting call message appears in
the multifunction display .The audio syste mis
muted.
Only in certain countries :avoice message
prompts you to confirm the data transmis-
sion. After confirmation, the required vehicle
data is transmitted. During data transmission,
you wil lsee acorresponding symbol in the
display .This may take amoment. You are
then connected to an employee.
X To end acall: press the ~button on the
multifunction steering wheel.
or
X Press the corresponding multimedi asystem
button for ending aphone call. Floormats
G
WARNING
Objects in the driver's footwell may restrict
the clearance around the pedals or block a
depressed pedal. This jeopardise sthe oper-
ating and road safety of the vehicle. There is a risk of an accident.
Stow all objects securely in the vehicl esothat
they do not get into the driver's footwell.
Always fit the floormats securely and as pre-
scribe dinorder to ensure that there is always
sufficient room for the pedals. Do not use
loos efloormats and do not place severa lfloor-
mats on top of one another. Features
319Stowing and features Z
Washing the vehiclea
nd cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after the vehicle has been washed .There is arisk of an acci-
dent.
After washing the vehicle, brake carefully
while paying attention to the traffic conditions in order to restore full braking efficiency.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicl ebrakes automat-
ically in certain situations.
To avoi ddamage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations:
R when towing away
R in ac ar wash
! Make sure:
R the side windows and sliding sunroo fare
close dcompletely.
R the blower for the ventilation/heating is
switched off (OFF button is depressed).
R the windscreen wiper switch is at position
0
R the 360° camera or reversing camera is
switched off.
The vehicl ecouldo therwise be damaged.
! If the key is withi
nthe rear detection range
of KEYLESS-GO, the following situations, for
example, coul dleadtot he boot lid opening
unintentionally:
R using acar wash
R using ahigh-pressure cleaner
Make sure that the key is at least 3maway
from the vehicle.
! Make sure that the automatic transmission
is in neutral position Nwhen washing your
vehicl einat ow-through car wash. The vehicle
may otherwise be damaged.
R Operating with the key:
Do not remove the key from the ignition
lock. Do not open the driver's door when
the engine is switched off or at very low
speeds. Otherwise, whe nintransmission position
Dor Rthe automatic transmission
wil lautomatically switch to park position P
and block the wheels.
R Operating with the Start/Stop button:
Do not open the driver's door whe nthe
engine is switched off or at very low
speeds. Otherwise, whe nintransmission
position Dor Rthe automatic transmission
wil lautomatically switch to park position P
and block the wheels.
Observe the following to make sure that the
automatic transmission stay sinneutral position
N:
Operating with the key and Start/Stop button:
X Make sure the ignition is switched on.
X Make sure that the vehicl eisstationary.
X Depress the brake peda land keep it
depressed.
Operating with the Start/Stop button only: X Engage park position P.
X Releas ethe brake pedal.
X Remove the Start/Stop button from the igni-
tion lock (Y page145).
X Insert the key into the ignition lock.
X Switch on the ignition.
X Depress the brake peda land keep it
depressed.
Operating with the key and Start/Stop button:
X Select neutral N.
X Releas ethe brake pedal.
X Releas ethe electric parking brake, if neces-
sary.
X Switch off the ignition and leave the key in the
ignition lock.
You can wash the vehicl einanautomatic car
wash from the very start.
Was hoff excess dirt before cleaning the vehicle
in an automatic car wash.
After using an automatic car wash, wip eoff wax
from the windscreen and the wiper blades. This
wil lprevent smears and reduce wiping noises
caused by residue on the windscreen.
Washing by hand In some countries
,washing by hand is only
allowe datspeciall yequipped washing bays. Care
327Maintenance and care Z
Observe the service intervals in the Service
Booklet or contact
aqualified specialist work-
shop for more information.
! Alwaysh
ave work on the batteries carried
out at aqualified specialist workshop. Should
it, in exceptional circumstances, be abso-
lutely necessary to disconnect the 12-volt
battery yourself, please observe the follow-
ing:
R secure the vehicle to prevent it from rolling
away.
R switch the ignition off.
R first, disconnect the negative terminal, fol-
lowed by the positive terminal.
Vehicles with automatic transmission: the
transmission is locked in position Pafter dis-
connecting the battery.
After the work has been completed, firmly
reinstall the battery and the cover of the pos-
itive terminal.
Comply with safety precautions and take pro-
tective measures when handling batteries. Risk of explosion
Fire, naked flames and smoking are
prohibited when handling the bat-
tery. Avoid creating sparks.
Electrolyte or battery acid is corro-
sive. Avoid contact with the skin,
eyes or clothing.
Wear suitablep rotective clothing, in
particular gloves, an apron and a
face mask.
Immediately rinse electrolyte or acid
splashes off with clean water. Con-
sult adoctor if necessary. Wear eye protection.
Keep children away.
Observe this Owner's Manual. For safety reasons, Mercedes-Benz recom-
mends that you only use batteries which have
been tested and approved for your vehicle by
Mercedes-Benz.T
hese batteries provide
increased impact protection to prevent vehicle
occupants from suffering acid burns should the battery be damaged in the event of an accident.
In order for the battery to achieve the maximum possible service life, it must always be suffi-
ciently charged.
Like other batteries, the vehicle battery may
discharge over time if you do not use the vehicle.In such cases, have the battery disconnected ataq ualified specialist workshop. You can also
charge the battery with acharger recommended
by Mercedes-Benz.F or more information,
please contact aqualified specialist workshop.
Have the battery charge checked more fre-
quently if you use the vehicle mainly for short
trips or if you leave it standing idle for alengthy
period. Consult aqualified specialist workshop
if you wish to leave your vehicle parked up for a
long period of time.
When you park the vehicle, remove the key if you do not require any electrical consumers. The
vehicle will then use very little energy, thus con- serving battery power. Charging the 12
Vbattery
Vehicles with alithium-ion battery:
! Only use battery chargers with
amaximum
charging voltage of 14.4 V.
All other vehicles G
WARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is a risk of an explosion.
Particularlya void fire, naked flames, creating
sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting.
Do not lean over abattery. G
WARNING
Battery acid is caustic. There is arisk of injury.
Avoid contact with the skin, eyes or clothing.
Do not breathe in any battery gases. Do not
lean over the battery. Keep the batteries out Battery (vehicle)
343Breakdown assistance
Z
Do not us
earapid charging devic etostart the vehicle. If your vehicle's battery is discharged, the
engine can be jump-started fro manothe rvehicl eorf romas econd battery using jum pleads.
Observe the following points:
R The battery is not accessible in al lvehicles. If the othe rvehicle's battery is not accessible ,jump-
start the vehicl eusing asecond battery or ajump-starting device.
R Vehicle swithap etrolengine: onlyjump-star tthe vehicl ewhent he engine and exhaust system
ar ec old.
R Allv eh icle sexcept vehicle swithal ithium-io nbattery: do not start the engine if the battery
is frozen. Let the battery tha wfirst.
R Jump-starting ma yonlybep erforme dusing batteries with anominal voltag eof12V.
R Onl yusejum pleads thathaveas ufficient cross-sectio nand insulate dtermina lclamps.
R If the battery is full ydischarged, leav ethe battery tha tisb eing used to jump-star tconnected for
af ew minute sbefor ea ttempting to start. Thi scharge sthe empty battery alittle.
R Make sure tha tthe two vehicles do not touch.
Make sure that:
R The jum pleads aren ot damaged.
R Non-insulated parts of the termina lclamps do not come into contact with othe rmetalparts while
the jum pleads arec onnected to the battery.
R The jum pleads canno tcome into contact with parts which can mov ewhent he engine is running,
such as the V-bel tpulle yort he fan.
X Secure the vehicl ebyapplyingthe electri cparkin gb rake.
X Automatic transmission: shift the transmission to position P.
X Manual transmission: depress the clutch peda lfully and shift to neutral.
X Make sure tha tthe ignition is switched off .All indicator lamps in the instrument cluster must be
off .W henu sing the key ,tur nt he key to position 0in the ignition lock and remove it (Y page 145).
X Switch off al lelectrical consumers ,e.g.r ea rw indo wh eating, lighting etc.
X Open the bonnet. Positio
nnumber Bidentifie sthe charge dbattery of the othe rvehicl eorane quivalen tjump-starting
device. 346
Jump-startingBreakdow
nassistance
hitch. You could otherwise damage the vehi-
cle.
! Observe the following points when towing
with atow rope:
R Secure the tow rope on the same side on
both vehicles.
R Make sure that the tow rope is not longer
than legallyp ermitted. Mark the tow rope in
the middle, e.g. with awhite cloth
(30 x30c m).This will make other road
users aware that avehicle is being towed.
R Only secure the tow cable to the towing
eyes or, if available, to the trailer tow hitch.
R Observe the brake lamps of the towing
vehicle while driving. Always maintain adis-
tance adistance so that the tow rope does
not sag.
R Do not use steel cables or chains to tow
your vehicle. You could otherwise damage
the vehicle.
! Do not use the trailer tow hitch for recovery
or towing. Do not use the towing eye for
recovery. This could damage the vehicle. If in doubt, have the vehicle recovered using a
crane.
! Pull away smoothly when towing away or
tow-starting avehicle. If the tractive power is
too high, the vehicles could be damaged.
! Shift the automatic transmission to
Nand
do not open the driver's or front passenger's
door during towing. The automatic transmis-
sion may otherwise shift to position P,which
could damage the transmission.
! You may tow the vehicle for
amaximum of
50km.At owing speed of 50 km/h must not
be exceeded.
For towing distances over 50 km, the entire
vehicle must be lifted up and transported.
Observe the legal requirements for the relevant countries when towing.
It is better to have the vehicle transported than
to have it towed.
If the vehicle has suffered transmission damage,
have it transported on atransporter or trailer.
Vehicles with automatic transmission: when
towing avehicle, the automatic transmission
must be in position N.Ifthe automatic trans-
mission cannot be shifted to position N,have the vehicle transported on
atransporter or
trailer.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the key to position 2in the igni-
tion lock
R cannot release the electric parking brake
R cannot shift the transmission to position Non
vehicles with automatic transmission
Deactivate the automatic locking feature before towing the vehicle (Y page 88). You could oth-
erwise be locked out when pushing or towing
the vehicle.
Deactivate tow-away protection before the vehi- cle is towed away (Y page 79). Fitting/removing the towing eye
Fitting the towing eye The mountings for the removable towing eyes
are located in the bumpers. They are at the rear
and at the front,u nder covers:.
X Remove the towing eye from the vehicle tool
kit (Y page 336).
X Press the mark on cover :inwards and
remove.
X Screw in the towing eye clockwise as far as it
will go and tighten it.
Vehicles with atrailer tow hitch do not have a
bracket at the back for the screw-in towing eye. Connect the towbar to the trailer tow hitch
(Y page 227). 348
Towing away and tow-startingBreakdown assistance
Removin
gthe towin geye X
Loosen the towing ey eand unscrew it.
X Attach cover :to the bumpe rand press until
it engages.
X Pu tthe towing ey ebacki nto the vehicl etool
kit. Towin
gthe vehicle awa ywitht he rear
axl eraised
Whe ntowing your vehicl ewitht he rea raxle
raised ,itisimportant that yo uobserve the
safety instructions (Y page 347).
! Vehicles with automatic transmissio
nmust
not be towe dwitht he rea raxler aised .The
car/traile rcombination may otherwise
swerve or eve noverturn.
! The ignition mus
tbes witched off if yo uare
towing the vehicl ewitht he rea raxler aised.
Intervention by ESP ®
could otherwise dam-
ag et he brake system.
X Switch on the hazard warning lamps
(Y page 120).
X Move the front wheel stothe straight-ahead
position.
X If necessary, turn the key in the ignition lock
to position 0and remove the key from the
ignition lock.
X Whe nleaving the vehicle, take the key with
you. Towin
gthe vehicle with both axles on
the ground
Vehicles with automati ctransmission: the
automatic transmissio nautomaticall yshifts to
position Pwhen yo uopent he driver' sorfront-
passenger doo rorwheny ou remove the key
from the ignition lock. In order to ensure that the automatic transmissio nstay sinp osition N
when towing away the vehicle, yo umustd othe
following:
X Make sure that the vehicl eisstationary.
X Turn the key to position 2in the ignition lock. X
Depress the brake pedal and keep it
depressed.
X Shif tthe automatic transmissio ntoposition
N.
Vehicles with manual transmission: X Turn the key to position 2in the ignition lock.
X Depress the brake pedal and keep it
depressed.
X Depress the clutch pedal fully and shift to
neutral.
Vehicles with manual or automati ctrans-
mission:
X Leave the key in position 2in the ignition lock.
X Releas ethe brake pedal.
X Releas ethe electri cparking brake.
X Switch on the hazard warning lamps
(Y page 120).
In order to signal achange of direction when
towing the vehicl ewitht he hazard warning
lamps switched on, us ethe combination switch
as usual. In this case, only the turn signal sfor
the desire ddirection flash. Whe nyou reset the
combination switch, the hazard warning lamps
star tflashing again. Transporting the vehicle
Vehicles with automati ctransmission !
Whe
nthe vehicl eisloaded for transport, the
front and rea raxles mus tbes tationary and on
the same transportation vehicle. Positioning
ove rthe connection point of the transport
vehicl eisnot permitted. The drive trai nmay
otherwise be damaged. Towin
gawayand tow-starting
349Breakdown assistance Z
All vehicles
!
You may only secure th
evehicl ebyt he
wheels, no tbypartsoft hevehicl esuchas
axl eors teering components. Otherwise ,the
vehicl ecould be damaged.
The towin geyes or trailer to whitch can be used
to pull th evehicl eontoa trailer or transporte rif
you wish to transpor tit.
X Vehicles wit
hmanua ltra nsmission:
depress th eclutch pedal fully and engage
neutral.
X Vehicles wit
hautomatic transmission:
tur nthe keyt op osition 2in th eignition lock.
X Shift th eautomatic transmission to position
N.
As soon as th evehicle is loaded:
X Preven tthe vehicl efromr ollin gaway by
applyin gthe electric parking brake.
X Vehicles wit
hmanua ltra nsmission:
depress th eclutch pedal fully and engage first
or revers egear.
X Vehicles wit
hautomatic transmission:
shif tthe automatic transmission to position
P.
X Turn th ekeyto position 0in th eignition lock
and remove it.
X Secur ethe vehicle. Tow-starting (emergency engine
starting)
! Do no
ttow -star tvehicles wit hautomatic
transmission .You could otherwise damage
th ea utomatic transmission.
i You can fin
dinformation on "Jump-starting"
under (Y page 345).
Befor etow -starting ,the followin gconditi ons
mus tbef ulfilled:
R theb attery is connected
R thee ngineh as cooled down
R thee xhaust system has cooled down
When tow-starting ,itisimportant that you
observ ethe safet ynotes ( Ypage 347) and the
legal requirements in eac hrespective country.
X Switc hont hehazard warning lamps
(Y page 120).
X Fit th etow inge ye (Y page 348). X
Secur ethe rigid towin gbar or th etow ing
rope.
X Depress th ebrak epedal and keep it
depressed.
X Turn th ekeyto position 2in th eignition lock.
X Depress th eclutch pedal fully, engage 2nd
gear and continu etokeept he clutch pedal
fully depressed.
X Releas ethe brak epedal.
X Tow-start th evehicle.
X Releas ethe clutch pedal slowly; do not
depress th eaccelerato rpedal while doin gso.
X When th eengineh as been started, immedi-
ately depress th eclutch pedal fully and shift
to neutral.
X Pull ove ratasuitable plac eand stop th evehi-
cle safely, payin gattention to road and traffic
conditions.
X Use th eelectric parking brak etosecure the
vehicl eand preven titfromr ollin gaway.
X Remove th erigid towin gbar or towin grope.
X Remove th etow inge ye (Y page 349).
X Switc hoff th ehazard warning lamps. Electrical fuses
Important safety notes
G
WARNING
If you manipulate, bridge or replace afaulty
fus ew ithaf useofah igher amperage ,the
electric cables could be overloaded. This may result in afire. There is ariskofana ccident
and injury.
Always replace fault yfuses wit hspecifie dnew
fuses of th ecorrect amperage.
Blown fuses mus tbereplace dwithf uses of the
sam erating ,whic hy ou can recognise by the
colour and fus erating .The fus erating sare listed
in th efusea llocation chart.
The fus eallocation chart is on th efus eb ox in the
boot (Y page 352).
If th enewly inserted fus ealso blows ,havet he
caus etrace da nd rectifie dataqualified special-
ist workshop ,e.g.a Mercedes-Benz Service
Centre.
! Only use fuses that hav
ebeen approve dfor
Mercedes-Benz vehicles and whic hhavet he 350
Electrical fusesBreakdown assistance
Fitting
awheel
Preparing th evehicle X
Stop th evehicl eons olid, non-slippery and
leve lground.
X Apply th eelectric parking brak emanually.
X Mov ethe fron twheels to th estraight-ahead
position.
X Vehicles with manua
ltra nsmission:
depress th eclutch pedal fully and engage first
or revers egear.
X Vehicles with automatic transmission:
shif tthe automatic transmission to position
P.
X Mak esure that th evehicl eleve liss et to "Nor-
mal" on vehicles wit hAIRMATIC (Y page 195).
X Switc hoff th eengine.
X Vehicles without KEYLESS-GO: remove the
ke yf romt heignition lock.
X Vehicles with KEYLESS-GO start-function
or KEYLESS-GO: open thedriver' sdoor.
The on-board electronics no whave status 0.
This is th esam east hekeyh aving been
removed.
X Vehicles with KEYLESS-GO start-function
or KEYLESS-GO: remove theStart/Sto pbut-
to nf romt heignition loc k(Ypage 145).
X If included in th evehicl eequipment, remove
th et yre-chang etoolkit from th evehicle.
X Safeguar dthe vehicl eagainst rollin gaway.
i Apart from som
ecountry-specific variants,
vehicles are no tequipped wit htyre-changing
tools. Some tools for changing awhee lare
specific to th evehicle. Fo rmorei nformation
on whic htools are require dtoperforma
whee lcha ng eony our vehicle, consult aquali-
fie ds pecialist workshop.
Necessary tyre-changing tools may include,
for example:
R Jack
R Whee lchock
R Whee lwrench
R Centring pin Securing th
evehicle against rolling
away If your vehicl
eisequipped wit hawheelchock ,it
can be foun dinthetyre-chang etoolkit
(Y page 336).
The foldin gwhee lchock is an additional secur-
ing measure to safeguar dthe vehicl efromr oll-
ing away, for exampl ewhen changing awheel.
X Fold bot hplates upwards :.
X Fold out lower plate ;.
X Inser tthe lugs on th elower plat efully int othe
opening sinbase plate =. X
Plac echock soro ther suitable items under
th ef ront and rear of th ewhee ltha tisd iago-
nally opposit ethe whee lyou wish to change.
Raising th evehicle G
WARNING
If you do no tposition th ejackc orre ctly at the
appropriat ejackin gpointoft hevehicle, the
jac kc ould ti poverw itht he vehicl eraised.
Ther eisar iskofi njury.
Only position th ejac katt heappropriat ejack-
ing poin tofthevehicle. The base of th ejack 362
Changing
awheelWheels and ty res