sufficient. If necessary, counteract the reduced
regenerative braking effect by applying the
brake yourself.
Before commencing your journey, ensure that
the charging cable required for charging the
high-voltage battery is in the vehicle. Key positions
Key g
To remove the key
1 Power supply for some consumers, such as
the windscreen wipers
2 Ignition (power supply for all consumers)
and drive position
3 To start the vehicle
i If the key does not belong to the vehicle, it
can still be turned in the ignition lock. How-
ever, the ignition will not be switched on. and
the drive system cannot be started.
Start/Stop button General notes
Vehicles with KEYLESS-GO are equipped with
keys featuring an integrated KEYLESS-GO func- tion and a detachable Start/Stop button.
A check which periodically establishes a radio
connection between the vehicle and the key
determines whether a valid key is in the vehicle. This occurs, for example, when starting the drivesystem.
When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the drive system starts
immediately.
To start the vehicle without actively using the
key:
R the Start/Stop button must be inserted in the
ignition lock
R the key must be in the vehicle
R the vehicle must not be locked with the key or
KEYLESS-GO (Y page 72)
Do not keep the KEYLESS-GO key:
R with electronic devices, e.g. a mobile phone
or another key
R with metallic objects, e.g. coins or metal film
R inside metallic objects, e.g. a metal case
This can affect the functionality of KEYLESS-GO.
If you lock the vehicle with the key's remote
control or with KEYLESS-GO, after a short time:
R you will not be able to switch on the ignition
with the Start/Stop button
R you will not be able to start the drive system
with the Start/Stop button until the vehicle is
unlocked again
If you lock the vehicle centrally using the button
on the front door (Y page 79), you can continue
to start the drive system with the Start/Stop
button.
The drive system can be switched off while the
vehicle is in motion by pressing and holding the
Start/Stop button for three seconds.
Key positions with the Start/Stop button :
Start/Stop button
; Ignition lock
When you switch on the ignition, all of the indi-
cator lamps in the instrument cluster light up. 126
DrivingDriving and parking
Further information on situations where an indi-
cator lamp either fails to go out after starting the drive system or lights up while driving
(Y page 215).
If Start/Stop button :has not yet been
pressed, this corresponds to the key being
removed from the ignition.
X To switch on the power supply: press
Start/Stop button :once.
The power supply is switched on. You can now activate the windscreen wipers, for example.
The power supply is switched off again if:
R the driver's door is opened and
R you press Start/Stop button :twice when in
this position
X To switch on the ignition: press Start/Stop
button :twice.
The ignition is switched on.
If you press Start/Stop button :once when
in this position, the ignition is deactivated
again.
Removing the Start/Stop button
You can remove the Start/Stop button from the
ignition lock and start the vehicle as normal
using the key.
You can only switch between Start/Stop button
mode and key operation when the vehicle is sta- tionary.
You must also engage park position P.
X Remove Start/Stop button :from ignition
lock ;.
You do not have to remove the Start/Stop but-
ton from the ignition lock when you leave the
vehicle. You should, however, always take the
key with you when leaving the vehicle. As long as
the key is in the vehicle:
R the vehicle can be started using the Start/
Stop button
R the electrically powered equipment can be
operated Starting the vehicle
Important safety notes G
WARNING
If children are left unsupervised in the vehicle, they could:
R open doors, thereby endangering other per-
sons or road users
R get out and be struck by oncoming traffic
R operate vehicle equipment and become
trapped, for example
In addition, the children could also set the
vehicle in motion by, for example:
R releasing the parking brake
R shifting the transmission out of park posi-
tion P
R starting the vehicle's drive system
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children and animals unattended in the vehi-
cle. Keep the keys out of the reach of children.
Vehicles with an electric motor generate signif- icantly less noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users in certain
situations. This can happen, for example, when
you are parking and your vehicle is not seen by
other road users. This requires you to adopt a
particularly anticipatory driving style, as it is
necessary to allow for the possibility that other
road users may behave unpredictably.
The vehicle can be equipped with a sound gen-
erator. The sound generator is activated so that other road users can hear your vehicle better.
The sound generator is activated at speeds
under 30 km/h and switches off automatically
at higher speeds.
Starting procedure using the Start/
Stop button The Start/Stop button can be used to start the
vehicle manually without inserting the key into
the ignition lock. The key must be in the vehicle
and the Start/Stop button must be inserted in
the ignition lock. Driving
127Driving and parking Z
You can start the drive system if a valid key is in
the vehicle. Switch off the drive system and
always take the key with you when leaving the
vehicle, even if you only leave it for a short time. Pay attention to the important safety notes.
X Depress the brake pedal and keep it
depressed.
X Press the Start/Stop button once
(Y page 126).
The drive system is started. Once the vehicle
is ready to be driven, the Ready
Ready display
(Y page 172) appears in the lower part of the
multifunction display.
Starting procedure with the key To start the drive system using the key instead
of the Start/Stop button, pull the Start/Stop
button out of the ignition lock.
X Turn the key to position 3(Y page 126) in the
ignition lock and release it.
The drive system is started. Once the vehicle
is ready to be driven, the Ready Readydisplay
(Y page 172) appears in the lower part of the
multifunction display. Pulling away
The vehicle can be equipped with a sound gen-
erator. At low speeds, an electric vehicle makes
less noise than a vehicle with a combustion
engine. The sound generator is activated so that
other road users can hear your vehicle better.
The sound generator is activated at speeds
under 30 km/h and switches off automatically
at higher speeds.
X Depress the brake pedal and keep it
depressed.
X Move the DIRECT SELECT lever to position D
or R.
X Release the brake pedal.
X Carefully depress the accelerator pedal.
The electric parking brake is automatically
released (Y page 146).
The red !indicator lamp in the instrument
cluster goes out.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down. You can open the doors from the inside at any
time. It is only possible to move the DIRECT SELECT
selector lever from position
Pto the desired
selector lever position if you depress the brake
pedal. The parking lock is then deactivated and
the electrical parking brake is released auto-
matically. If the brake pedal is not depressed,
the DIRECT SELECT lever can still be moved but
the parking lock remains engaged.
Make sure that no charging cables are connec-
ted. The parking lock cannot be released if a
charging cable is connected. Hill start assist
Hill start assist will aid you when pulling away on
a hill. It holds the vehicle for a short time after
you have removed your foot from the brake
pedal. This gives you enough time to move your foot from the brake pedal to the accelerator
pedal and depress it before the vehicle begins to
roll away. G
WARNING
After a while, hill start assist no longer holds
the vehicle and it may roll away. There is a risk of an accident and injury.
Therefore, quickly move your foot from the
brake pedal to the accelerator pedal. Never
leave the vehicle when it is held by hill start
assist.
Hill start assist is not active if:
R you are pulling away on a level road or a
downhill gradient
R the DIRECT SELECT lever is in position N
R the electric parking brake is applied
R ESP ®
is malfunctioning
Further information on holding the vehicle sta-
tionary on uphill gradients (Y page 131). Transmission
Important safety notes
Shift the DIRECT SELECT lever to position P
when the drive system is switched off and the
vehicle is stationary. Park position Pis engaged
and the electric parking brake is applied auto-
matically. 128
TransmissionDriving and parking
Engaging reverse gear R
!
Only shift into reverse gear
Rwhen the vehi-
cle is stationary. You could otherwise damage the vehicle's drive system.
X If the transmission is in position Dor N: push
the DIRECT SELECT lever up past the first
point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT SELECT lever up past the first point of resistance.
Shifting to neutral N G
WARNING
If children are left unsupervised in the vehicle, they could:
R open doors, thereby endangering other per-
sons or road users
R get out and be struck by oncoming traffic
R operate vehicle equipment and become
trapped, for example
In addition, the children could also set the
vehicle in motion by, for example:
R releasing the parking brake
R shifting the transmission out of park posi-
tion P
R starting the vehicle's drive system
There is a risk of an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children and animals unattended in the vehi-
cle. Keep the keys out of the reach of children.
X If the transmission is in position Dor R: push
the DIRECT SELECT lever up or down to the
first point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT SELECT lever up or down to the first point of resist-
ance.
When the drive system is switched off, the trans-
mission shifts to Nautomatically.
With the key: if you then open the driver's door
or the front-passenger door or remove the key
from the ignition, the transmission automati-
cally shifts to P. With the Start/Stop button:
if you then open
the driver's door or the front-passenger door,
the transmission automatically shifts to P.
If you want the transmission to remain in neutral N, e.g. when having the vehicle cleaned in an
automatic car wash with a towing system:
With the key:
X Switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in the
ignition lock.
With the Start/Stop button:
X Remove the Start/Stop button from the igni-
tion lock.
X Insert the key into the ignition lock.
X Switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in the
ignition lock.
Engaging drive position D X
If the transmission is in position Ror N: push
the DIRECT SELECT lever down past the first
point of resistance.
X If the transmission is in position P: depress
the brake pedal and push the DIRECT SELECT lever down past the first point of resistance. 130
TransmissionDriving and parking
Transmission positions
B Parking lock
This prevents the vehicle from rolling
away when stopped. Only move the
DIRECT SELECT lever to Pwhen the
vehicle is stationary.
The key can only be removed when
the DIRECT SELECT lever is in posi-
tion P. When there is no key in the
ignition lock, the DIRECT SELECT
lever is locked in position P.C Reverse gear
Only move the DIRECT SELECT lever
to
Rwhen the vehicle is stationary. A Neutral
No power is transmitted from the
drive system to the drive wheels.
Releasing the brakes will allow you to
move the vehicle freely.
If ESP ®
is faulty: only move the
DIRECT SELECT lever to Nif the vehi-
cle is in danger of skidding, e.g. on icy
roads. 7 Drive
For driving forwards
Driving tips
Holding the vehicle stationary on uphill
gradients Do not hold the vehicle stationary on uphill gra-
dients by depressing the accelerator pedal.
Instead, only ever hold the vehicle stationary on
uphill gradients by:
R depressing the brake pedal
R engaging the electric parking brake
Kickdown Use kickdown for maximum acceleration:
X Depress the accelerator pedal beyond the
pressure point.
The needle in the power display points to the
boost area (Y page 173).
X Ease off the accelerator pedal once the
desired speed is reached. i
Maximum acceleration is available for a limi-
ted time. Program selector button
The program selector button allows you to
choose between drive programs with different
driving characteristics. X
Press program selector button :.
The selected drive program appears in the
multifunction display.
The transmission switches to automatic drive
program Eeach time the drive system is started. E
Economy Comfortable, economical
driving style
S
Sport Sporty driving style
E+
Economy
Plus Comfortable, particularly
economical driving style
Drive programs
Drive program E (Economy) Drive program
Eis characterised by the follow-
ing:
R the vehicle pulling away more gently in
forward gear unless the accelerator pedal is
depressed fully.
R reduced power on the accelerator pedal
increases sensitivity. This supports an even
and economical driving style.
R the wheels are less likely to spin.
R full power output by using kickdown. Transmission
131Driving and parking Z
Problems with the charging process
Problem
Possible causes/consequences and
M
MSolutions The charge socket flap
cannot be opened. The charge socket flap is not unlocked.
X Unlock the vehicle (Y page 72). The key batteries are discharged.
X Unlock the vehicle manually using the key (Y page 73). The charge socket flap is unlocked, but the opening mechanism is
jammed.
X Lock and unlock the vehicle.
If, after that, the opening mechanism is still jammed:
X Manually unlock the charge socket flap using the emergency
release (Y page 143).
X Consult a qualified specialist workshop. The charging cable can-
not be inserted into the
vehicle socket. The vehicle socket is locked.
X
Ensure that the selector lever is in position P.The high-voltage battery
is not being charged. The
Ý indicator lamp on
the vehicle socket
flashes red. A malfunction has occurred during the initialisation of the charging
process.
X Ensure that the charging cable is connected to the mains socket.
X Remove the charging cable connector from the vehicle socket and
wait 30 seconds; then re-insert it into the vehicle socket.
X If the problem persists, consult a qualified specialist workshop. The high-voltage battery
is not charged during the
charging process when
connected to a mains
socket. The Ýindica-
tor lamp on the vehicle
socket does not light up
after the charging cable
connector has been
inserted into the vehicle
socket. The mains socket is faulty.
X Have the mains socket checked to test if it is functioning properly.
or X Use a different mains socket. The charging cable con-
nector cannot be
removed from the vehi-
cle socket. The charging cable connector has not been unlocked.
X Press button %on the key. The charging cable connector on the
vehicle socket is unlocked.
X Remove the charging cable connector from the vehicle socket. The charging cable connector is blocked.
X Manually unlock the charge socket flap using the emergency
release (Y page 143).
X Consult a qualified specialist workshop. 144
High-voltage batteryDriving and parking
Parking
Important safety notes
G
WARNING
If you release the parking brake on uphill or
downhill gradients, the vehicle can begin to
move when in park position P. There is a risk
of an accident.
To avoid hazardous situations:
R prevent the parked vehicle from rolling on
uphill or downhill gradients by always
applying the parking brake.
R do not park the vehicle on uphill or downhill
gradients if the parking brake is malfunc-
tioning. G
WARNING
If you leave children unattended in the vehi-
cle, they may be able to set the vehicle in
motion, for example, if they:
R release the parking brake
R shift the transmission out of park position P
R start the vehicle's drive system
In addition, they may operate vehicle equip-
ment. There is a risk of an accident and injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle.
! while the vehicle is rolling, do not shift the
transmission directly from Dto R, from Rto D
or directly to P.
Do not open the driver's door while the vehi-
cle is in motion. Otherwise, at low speeds in
transmission position Dor R, park position P
is engaged automatically and the electrical
parking brake is applied.
The transmission could be damaged.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is safeguarded
against rolling away unintentionally: R the electric parking brake must be applied.
R the transmission must be in position P.R
the key must be turned to position 0in the
ignition lock and then removed from the igni-
tion lock or the Start/Stop button must be
pressed
R on uphill or downhill gradients, turn the front
wheels towards the kerb. Switching off the drive system
G
WARNING
If you switch off the ignition while the vehicle
is in motion, safety-relevant functions are
restricted or not available. This can affect the power steering function and the brake boost-
ing effect, for example. You will then require
considerably more force to steer and brake.
There is a risk of an accident.
Do not switch off the ignition while the vehicle is in motion.
X Shift the DIRECT SELECT lever to position P.
X With the key: turn the key to position 0in the
ignition lock and remove it.
The immobiliser is activated.
X With the Start/Stop button: press the
Start/Stop button (Y page 126).
The drive system and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to key position 1. When the driver's
door is open, this corresponds to key position
0: "key removed".
If you switch the drive system off with the trans- mission in position Ror D, the transmission
automatically shifts to N.
With the key: if you then open the driver's door
or the front-passenger door or remove the key
from the ignition, the transmission automati-
cally shifts to P.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the transmission automatically shifts to P.
If you want the transmission to remain in neutral
N, e.g. when having the vehicle cleaned in an
automatic car wash with a towing system: Parking
145Driving and parking Z
With the key:
X Switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in the
ignition lock.
With the Start/Stop button:
X Remove the Start/Stop button from the igni-
tion lock.
X Insert the key into the ignition lock.
X Switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in the
ignition lock. Electric parking brake
General notes G
WARNING
If you leave children unattended in the vehi-
cle, they may be able to set the vehicle in
motion, for example, if they:
R release the parking brake
R shift the transmission out of park position P
R start the vehicle's drive system
In addition, they may operate vehicle equip-
ment. There is a risk of an accident and injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle. The function of the electric parking brake and
the parking lock is dependent on the on-board
voltage. If the on-board voltage is low or if there
is a malfunction in the system, it may not be
possible to apply the released parking brake or
to shift the transmission to the Pposition.
X If this is the case, only park the vehicle on
level ground and secure it to prevent it from
rolling away.
X Shift the transmission to position P.
It may not be possible to release an applied
parking brake if the on-board voltage is low or if
there is a malfunction in the system. Contact a
qualified specialist workshop.
The electric parking brake carries out a function check at regular intervals when the drive system
is switched off. Noises that occur are normal.
Applying or releasing manually X
To apply: push handle :.
When the electric parking brake is applied,
the ! red indicator lamp lights up in the
instrument cluster.
The electric parking brake can also be applied
when the key is removed.
X To release: pull handle:.
The red !indicator lamp in the instrument
cluster goes out.
The electric parking brake can only be
released:
R when the key is in position 1or 2in the
ignition lock (Y page 126) or
R if the ignition was switched on using the
Start/Stop button 146
ParkingDriving and parking