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WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING: Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note: The SYNC 911 Assist feature must be set on prior to the incident.
Note: Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note: If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note: Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
• For information on airbag deployment, see the Supplementary
Restraints System chapter.
• For information on the fuel pump shut-off, see the Roadside
Emergencies chapter.
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Setting 911 Assist OnIf your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
Press Apps >911 Assist, >On.
You can also access 911 Assist by: •Pressing the Settings icon > Settings>Phone >911
Assist, or
• Pressing the Settings icon > Help>911 Assist.
To Make Sure that 911 Assist Works Properly
• SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
• A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•
The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
• SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
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Media PlayerPress the Settings icon > Settings>Media Player, then select
from the following:
Media player
Autoplay When this feature is on, the system
automatically switches to the media source
upon initial connection. This allows you to
listen to music during the indexing process.
When this feature is off, the system does not
automatically switch to the inserted media
source.
Bluetooth Devices Select to connect, disconnect, add or delete a
device. You can also set a device as your
favorite so that the system automatically
attempts to connect to that device at every
ignition cycle.
Gracenote Database
Info This allows you to view the version level of
the Gracenote Database.
Gracenote
Management With this feature on, the Gracenote Database
supplies metadata information for your music
files. This overrides information from your
device. This feature defaults to off.
Cover Art Priority With this feature on, the Gracenote Database
supplied cover art for your music files. This
overrides any art from your device. This
feature defaults to Media Player.
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Phone SettingsPress the Settings icon > Settings>Phone, then select from
the following:
Phone
Bluetooth Devices Connect, disconnect, add or delete a device,
as well as save it as a favorite.
Bluetooth Turn Bluetooth on and off.
Do Not Disturb Have all calls go directly to your voice mail
and not ring inside your vehicle. With this
feature turned on, text message notifications
are also suppressed and do not ring inside
your vehicle.
911 Assist Turn on or turn off the 911 Assist feature.
See911 Assist in theSYNC applications
and services section.
Phone Ringer Select the type of notification for phone calls
- ring tone, beep, text to speech, or have it be
silent.
Text Message
Notification Select the type of notification for text
messages - alert tone, beep, text to speech, or
have it be silent.
Internet Data
Connection If compatible with your phone, you can adjust
your internet data connection. Select to make
your connection profile with the personal area
network or to turn off your connection. You
can also choose to adjust your settings or
have the system always connect, never
connect when roaming or query on connect.
Press
?for more information.
Manage Phonebook Access features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming Warning Have the system alert you when in Roaming
mode.
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Wireless & Internet
USB Mobile
Broadband Instead of using Wi-Fi, your system can also
use a USB mobile broadband connection to
access the internet. (You must turn on your
mobile broadband device on your personal
computer before connecting it to the system.)
This screen allows you to set up what is your
typical area for your USB mobile broadband
connection. (USB mobile broadband settings
may not display if the device is already on.)
You can select the following: Country, Carrier,
Phone Number, User Name and Password.
Bluetooth Settings Shows you the currently paired devices as
well as giving you your typical Bluetooth
options to connect, disconnect, set as favorite,
delete and add device. Bluetooth is a
registered trademark of the Bluetooth SIG.
Prioritize
Connection Methods Choose your connection methods and change
them as needed. You can select to Change
Order and have the system either always
attempt to connect using a USB mobile
broadband or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a
certification mark of the Wi-Fi Alliance.
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