Economical Driving......................................249
Driving Through Water...............................249
Floor Mats......................................................250
Roadside Emergencies
Roadside Assistance
...................................252
Hazard Warning Flashers
...........................253
Fuel Shutoff...................................................253
Jump Starting the Vehicle
..........................254
Collision, Damage or Fire Event...............257
Post-Crash Alert System............................259
Customer Assistance
Getting the Services You Need................260
In California (U.S. Only)
................................261
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................262
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................263
Getting Assistance Outside the U.S. and Canada.......................................................263
Ordering Additional Owner's Literature....................................................265
Reporting Safety Defects (U.S. Only)......265 Reporting Safety Defects (Canada
Only)............................................................266
Fuses
Fuse Specification Chart............................267
Changing a Fuse
..........................................284
Maintenance
General Information
.....................................285
Opening and Closing the Hood...............286
Under Hood Overview................................286
Engine Oil Dipstick......................................288
Engine Oil Check.........................................288
Engine Coolant Check................................289
Automatic Transmission Fluid Check
......294
Brake Fluid Check
........................................294
Power Steering Fluid Check......................294
Washer Fluid Check....................................294
Fuel Filter
.......................................................295
Changing the 12V Battery..........................295
Checking the Wiper Blades.......................297
Changing the Wiper Blades.......................297
Adjusting the Headlamps...........................297 Changing a Bulb
...........................................299
Bulb Specification Chart
.............................299
Changing the Engine Air Filter
..................301
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
4
MKZ Hybrid (), enUSA Table of Contents
Safety alert
See Owner's Manual
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
8
MKZ Hybrid (), enUSA Introduction E162384 E71340
4. Install new batteries with the + facing
each other.
Note: Make sure to replace the label
between the two batteries.
5. Reinstall the housing and cover.
Car Finder Press the button twice within three
seconds. The horn sounds and
direction indicators will flash. We
recommend that you use this method to
locate your vehicle, rather than using the
panic alarm.
Sounding a Panic Alarm
Note: The panic alarm will only operate
when the ignition is off. Press the button to activate the
alarm. Press the button again or
switch the ignition on to deactivate. Remote Start WARNING
To avoid exhaust fumes, do not use
remote start if your vehicle is parked
indoors or areas that are not well ventilated. Note:
Do not use remote start if your vehicle
is low on fuel. The remote start button is on the
transmitter.
This feature allows you to start your vehicle
from outside the vehicle. The transmitter has
an extended operating range.
You can configure automatic climate control
to operate when the vehicle is remote
started.
See Climate Control (page 139).
Manual climate control systems will run at
the setting set when you switched off the
vehicle.
Many states and provinces restrict the use
of remote start. Check your local and state
or provincial laws for specific requirements
regarding remote start systems. The remote start system will not work if:
•
The ignition is on.
• The alarm system is triggered.
• You disable the feature.
• The hood is open.
• The transmission is not in
P.
• The vehicle battery voltage is too low.
• The service engine soon light is on.
Remote Control Feedback
An LED on the remote control provides status
feedback of remote start or stop commands.
56
MKZ Hybrid (), enUSA Keys and Remote ControlsE138623 E138624 E138625
Door Ajar
Lights when the ignition is on and
any door is not completely closed.
Electric Park Brake Lights or flashes when the electric
parking brake malfunctions.
Engine or Motor Coolant Temperature Lights when the engine or motor
cooling system is overheating.
Stop your vehicle in a safe place
and have an authorized dealer check the
system.
Engine Oil If it lights with the engine running
or when you are driving, this
indicates a malfunction. Stop your
vehicle as soon as it is safe to do so and
switch the engine off. Check the engine oil
level. See Engine Oil Check (page 288). Note:
Do not resume your trip if it lights, even
if the oil level is correct. Have an authorized
dealer check the system immediately.
Fasten Safety Belt Lights and a chime sounds to
remind you to fasten your safety
belt. See Safety Belt Minder (page
38
).
Front Airbag Lights when you start your vehicle.
If it continues to flash or remains
on, it indicates a malfunction. Have
an authorized dealer check the system.
Grade Assist
(If Equipped) Lights when you switch on the
grade assist function.Heads Up Display
(If Equipped) A red beam of lights appears on
the windshield in certain instances
when using adaptive cruise control
and/or the collision warning system. To make
sure the display works, it will also appear
momentarily when you start your vehicle .
High Beam Lights when you switch on the
high-beam headlamps. Flashes
when you use the headlamp
flasher.
Hood Ajar Lights when the ignition is on and
the hood is not completely closed.
Lane Keeping Aid
(If Equipped) Lights when you activate the lane
keeping system.
105
MKZ Hybrid (), enUSA Instrument Cluster E146190 E144523 E156133 E159324 E144813
Low Fuel Level
Lights when the fuel level is low or
the fuel tank is nearly empty.
Refuel as soon as possible.
Low Tire Pressure Warning Lights when your tire pressure is
low. If the lamp remains on with
the engine running or when
driving, check your tire pressure as soon as
possible.
To confirm the lamp is working, it will also
light momentarily when you switch on the
ignition. If it does not light when you switch
the ignition on, or it begins to flash at any
time, have an authorized dealer check the
system.
Low Washer Fluid Lights when the windshield washer
fluid is low. Parking Lamps Lights when you switch on the
parking lamps.
Powertrain Fault Lights when your vehicle detects
a powertrain fault. Contact an
authorized dealer as soon as
possible.
Note: If your vehicle detects certain faults,
it will not allow you to operate the
accelerator pedal. If this happens, press the
brake pedal and release it. This will activate
limp home vehicle operation. In limp home
vehicle operation, your vehicle will
accelerate in a controlled manner up to a
maximum speed of 35 mph (56 km/h) on a
flat surface. If you apply the brake pedal or
move the transmission to neutral (N) you can
override your vehicle ’s acceleration. Ready to Drive Lights when you switch on your
vehicle and it is ready to drive. A
corresponding message may
display stating ready to drive.
Service Engine Soon If the service engine soon indicator
light stays illuminated after the
engine is started, it indicates that
the On Board Diagnostics system (OBD) has
detected a malfunction of the vehicle
emissions control system. Refer to On board
diagnostics (OBD) in the Fuel and Refueling
chapter for more information about servicing
your vehicle. See Emission Control System
(page 181).
If the light is blinking, the engine is misfiring.
This could damage your catalytic converter.
Drive in a moderate fashion (avoid heavy
acceleration and deceleration) and have your
vehicle serviced immediately.
106
MKZ Hybrid (), enUSA Instrument Cluster E178202 E144692
Note:
If your engine is misfiring, excessive
exhaust temperatures could damage the
catalytic converter or other vehicle
components.
The service engine soon indicator lights
when the you first switch on your vehicle,
prior to engine start, to check the bulb and
to indicate whether the vehicle is ready for
inspection maintenance testing.
Normally, the service engine soon light will
stay on until the engine cranks, then turn
itself off if no malfunctions are present.
However, if after 15 seconds the service
engine soon light blinks eight times, it means
that the vehicle is not ready for inspection
maintenance testing. See Emission Control
System (page 181).
Stability Control Flashes when the system is active.
If it stays lit or does not light when
you switch on the ignition, this
indicates a malfunction. During a malfunction
the system will switch off. Have an authorized
dealer check the system immediately.
See
Using Stability Control (page 200). Stability Control Off Lights when you switch the system
off. It will go out when you switch
the system back on or when you
switch off the ignition.
See Using Stability
Control (page 200).
Stop Safely Lights if your vehicle has an
electrical component fault or failure
that will cause your vehicle to
shutdown or enter into a limited operating
mode. You may also see a message.
Trunk Ajar Lights when the ignition is on and
the trunk is not completely closed.AUDIBLE WARNINGS AND
INDICATORS
Key in Ignition Warning Chime
Sounds when you open the driver's door and
you have left the key in the ignition with it in
the off or accessory position.
Keyless Warning Alert
(If Equipped)
Sounds the horn twice when you exit your
vehicle with the intelligent access key, after
the last door is closed and your keyless
vehicle is in RUN, indicating your vehicle is
still on.
Headlamps On Warning Chime
Sounds when you remove the key from the
ignition and open the driver's door and you
have left the headlamps or parking lamps
on.
107
MKZ Hybrid (), enUSA Instrument ClusterE138639 E144693 E159323
•
When power demand surpasses the
amber indicator, this level of demand and
associated fuel economy displays in
amber.
• When the engine is on, reducing power
demand to less than the threshold will
allow the engine to turn off.
You can also see an instantaneous fuel
economy gauge.
Note: Hold OK to reset average fuel
economy.
MyView
You can choose what to display in this view.
Selecting
Change MyView in the options
menu allows you to scroll through two
columns of content choices.
• Press the up or down arrow to view
content.
• Press OK to save your selected content
• You must select content in both columns
before you can save your new MyView. Unique content available in MyView:
•
Accessory Power— Indicates electrical
power demands from your vehicle ’s
accessory systems. Accessories use
power but do not contribute to propelling
your vehicle. The gauge separately
displays power demand in kilowatts (kW)
for climate and other accessories.
• Climate includes the power being
used by high voltage climate control
components such as the electric A/C
compressor.
• Other includes all power being used
by the low voltage accessories (cabin
fans, headlights and heated seats).
• Coolant Temp – Indicates engine coolant
temperature. At normal operating
temperature, the level indicator will be
white and will be in the normal range
(between H and C). If the engine coolant
temperature exceeds the normal range,
the level indicator will change to red to
indicate that the engine is overheating.
Stop your vehicle as soon as safely
possible, turn your vehicle off and let the
engine cool. •
Tach rpm x 1000 — When the gasoline
engine is running, the tachometer gauge
displays the engine speed in revolutions
per minute (RPM). When your vehicle is
operating on battery power only with the
engine off, EV displays and the
tachometer is greyed out.
Note: The trip data, and average fuel
economy cannot be reset in MyView.
Trip 1 & 2
Provides trip odometer, trip average fuel
economy and trip timer.
Distance traveled on battery power only with
the engine off is shown in blue next to total
trip distance.
Information In this mode, you can view
different vehicle system
information and perform a system
check.
112
MKZ Hybrid (), enUSA Information DisplaysE144642
Maintenance
Action
Message
Stop the vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warningstays on or continues to come on with your engine running, contact your \
authorized dealer as soon as possible.
LOW Engine Oil Pressure
Displayed when the engine oil life remaining is 10% or less. See Engine Oil Check (page 288).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine Oil Check (page 288).
Oil Change Required
Indicates the brake fluid level is low and the brake system should be inspected immediately.See
Brake Fluid Check (page 294).
Brake Fluid Level LOW
Displays when the brake system needs servicing. Stop the vehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessively high. Stop the vehicle in a safeplace and contact your authorized dealer.
Engine Coolant Overtemperature
Displays when the motor electronics are overheating. Stop the vehicle as soon as safely possible,
turn off the vehicle and let it cool. If the warning stays on or continu\
es to come on, contact yourauthorized dealer as soon as possible.
Motor Coolant Overtemperature
Displays when the washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Displays when the engine has reduced power in order to help reduce high \
coolant temperatures.
Power Reduced to Lower Engine Temp
129
MKZ Hybrid (), enUSA Information Displays