
Rental Car Reimbursement
1st Day Rental Benefit
You take advantage of replacement transportation if your vehicle is at the
dealership for same day covered repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered repairs, you are eligible for
rental car coverage, including Bumper to Bumper warranty repairs, or
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts.
•Out of fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance
Ford Extended Service Plan also offers a Premium Maintenance Plan
that covers all scheduled maintenance, and selected wear items. The
coverage is prepaid, so you never have to worry about affording your
vehicle’s maintenance. It covers regular checkups, routine inspections,
preventative care and replacement of select items that require periodic
attention for normal wear:
•Windshield Wiper Blades.
•Spark Plugs (except in California).
•The Clutch Disc.
•Brake Pads and Linings.
•Shock Absorbers.
•Belts and Hoses.
•Diesel Exhaust Fluid Replenishment.
Extended Service Plan371
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911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a crash,
the system will not dial for help, which could delay response time,
potentially increasing the risk of serious injury or death after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
MyLincoln Touch™427
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Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and foreign material contamination should be inspected
immediately by a qualified expert, such as the factory-trained technicians
at your dealership. Your vehicle’s oils and fluids should be changed at the
specified intervals or in conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle sub-systems during scheduled
maintenance. It is critical that systems are flushed only with new fluid
that is the same as that required to fill and operate the system, or using
a Ford-approved flushing chemical.
Owner Checks and Services
Certain basic maintenance checks and inspections should be performed
every month or at six month intervals.
Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if
necessary.
Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag, safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as
necessary.
478Scheduled Maintenance
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Multi-point Inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help make sure your vehicle keeps
running great.
Multi-point Inspection
Accessory drive belt(s) Half-shaft dust boots (if equipped)
Battery performance Horn operation
Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses
Engine air filter Suspension component for leaks or
damage
Exhaust system Steering and linkage
Exterior lamps and hazard
warning system operationTires (including spare) for wear and
proper pressure
**
Fluid levels*; fill if necessary Windshield for cracks, chips or pits
For oil and fluid leaks Washer spray and wiper operation
*Brake, coolant recovery reservoir, manual and automatic transmission
(with an underhood dipstick), power steering (if equipped) and window
washer
**If your vehicle is equipped with a temporary mobility kit, check the tire
sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It’s a comprehensive way to perform a
thorough inspection of your vehicle. It’s your checklist that gives you
immediate feedback on the overall condition of your vehicle. You’ll know
what’s been checked, what’s okay, as well as those things that may
require future or immediate attention. The multi-point vehicle inspection
is one more way to keep your vehicle running great!
Scheduled Maintenance479
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Other maintenance items1
Every 20000 miles
(32000 km)Replace cabin air filter (if equipped).
Every 30000 miles
(48000 km)Replace climate-controlled (heated and
cooled) seat filter (if equipped).
Replace engine air filter.
At 100000 miles
(160000 km)Change engine coolant.
2
Every 100000 miles
(160000 km)Replace spark plugs.
Inspect accessory drive belt(s).3
Every 150000 miles
(240000 km)Change automatic transmission fluid.
Replace accessory drive belt(s) if not replaced
within the last 100000 miles (160000 km).
1These maintenance items can be performed within 3000 miles
(4800 kilometers) of the last oil change. Do not exceed the designated
distance for the interval.
2Initial replacement at six years or 100000 miles (160000 kilometers),
then every three years or 50000 miles (80000 kilometers).
3After initial inspection, inspect every other oil change until replaced.
Scheduled Maintenance483
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Cargo net ...................................243
CD ..............................................375
CD player ..........................373, 403
CD voice commands .................404
Cell phone use ............................15
Changing a tire .........................350
Child safety restraints ..........24, 27
Child safety seats
automatic locking mode
(retractor) .................................41
LATCH .......................................24
Child safety seats -
booster seats ...............................32
Cleaning the touchscreen ........381
Cleaning your vehicle ...............317
engine compartment ..............319
instrument panel ....................321
interior .....................................321
plastic parts ............................318
washing ....................................317
waxing .....................................319
wheels ......................................323
wiper blades ............................320
Climate voice commands .........445
Clock ..................................375, 431
Collision Warning System .........236
Console ......................................168
overhead ..................................170
rear ..........................................168
Coolant ......................................296
checking and adding ..............296
refill capacities ........................361
specifications ..........................361
Cooler ........................................169
Cross Traffic Alert ....................231
Cruise control ...........................215Cupholder(s) .............................151
Customer Assistance ................265
Ford Extended Service
Plan ..........................................370
Getting roadside assistance ...265
Getting the service you
need .........................................271
Ordering additional owner’s
literature .................................277
Utilizing the
Mediation/Arbitration
Program ...................................275
D
Defrost .......................................132
rear window ............................136
Dipstick
automatic transmission
fluid ..................................301–302
engine oil .................................295
Display settings .........................432
Drivebelt ....................................360
Driver alert ................................225
Driving under special
conditions ..................191, 193, 196
sand .........................................194
snow and ice ...........................197
through water .................195, 263
Dual automatic temperature
control (DATC) .........................132
E
Electronic message center .......116
Electronic stability control ......203
Emergencies, roadside
jump-starting ..........................268
running out of fuel .................179
494Index
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P
Pairing other phones ................413
Pairing your phone ...................412
Pairing your phone for the
first time ....................................412
Parental MyKey programming ...69
Park Assist ................................206
Parking brake ............................200
Parts
(see Motorcraft® parts) ..........365
Passenger Occupant
Classification Sensor ...................54
Phone settings ..................416, 439
Phone voice commands ............417
POI categories ...........................448
Point of Interest (POI) .............448
Power distribution box
(see Fuses) ...............................280
Power door locks ........................73
Power liftgate ..............................77
Power mirrors ...........................104
Powerpoint ................................165
Power steering ..........................241
fluid, checking and adding ....306
fluid, refill capacity ................361
fluid, specifications .................361
Power Windows .........................102
Privacy information ..................384
Push button start system .........171
Q
Quick touch buttons .................455R
Radio ..........................................375
AM/FM .....................................392
Single CD ................................375
Radio reception .........................373
Radio voice commands .............397
Rear heated/cooled seats .........146
Rear seat controls
(if equipped) .............................376
Rear view camera
display ................................210, 434
Rear window defroster .............132
Receiving a text message .........416
Recommendations for
attaching safety restraints for
children ........................................19
Refrigerator ...............................169
Relays ................................279–280
Remote entry system
illuminated entry ......................76
locking/unlocking doors ...........73
replacing the batteries .............64
Remote start climate
operation ...................................137
Reverse sensing system ...........205
Roadside assistance ..................265
Route preferences ....................450
S
Safety Belt Maintenance ............48
Safety belts
(see Safety restraints) .........39, 43
Safety defects, reporting ..........278
Safety information ....................382
Index497
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Safety restraints ..............39, 41, 43
Belt-Minder® ............................44
extension assembly ..................43
for adults .............................39, 41
for children ...............................19
inflatable safety belt .................46
Occupant Classification
Sensor ........................................54
safety belt maintenance ...........48
seat belt maintenance ..............48
warning light and chime ..........44
Safety restraints -
LATCH anchors ...........................24
Safety seats for children ............19
Safety Compliance
Certification Label ....................367
Satellite Radio ...................375, 398
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............481
SD card ......................377, 405, 446
Seat belts
(see Safety restraints) ...............39
Seats ..........................................149
child safety seats ......................19
climate control ................146, 148
easy access/easyout feature ..145
front seats ...............142, 146–147
heated ......................................146
memory seat .....................65, 144
second row seats ............149, 154
third row seats ........154, 156–157
Second-row power fold seat ....151
SecuriCode keyless entry
system ..........................................80
SecuriLock passive anti-theft
system ..........................................83
Sending new text messages .....415Setting a destination ................446
Setting a destination by
voice ...........................................447
Settings ......................................431
Setting the clock ...............375, 431
Side air curtain ...........................59
Side-curtain airbags system .......59
SIRIUS® satellite radio ............398
SIRIUS satellite radio voice
commands .................................400
SIRIUS Travel Link ...................423
SIRIUS Travel Link voice
commands .................................425
SOS Post Crash Alert .................51
Spare tire
(see Changing the Tire) ...........352
Spark plugs,
specifications .............359–360, 365
Specification chart,
lubricants ...................................361
Stability system .........................203
Starting your vehicle ................172
jump starting ..........................268
push button start system .......171
Steering wheel ............................86
controls ......................................87
tilting .........................................86
Sun visor ....................................107
Supplemental Restraint System
(SRS) (see airbags) ....................52
Supported media file types ......408
Supported player, media
formats and metadata
information ................................408
SYNC® Services ........................419
498Index
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