
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred by
California Civil Code Section 1793.22(b). You
are also required to use BBB AUTO LINE
before exercising rights or seeking remedies
created by the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. sec. 2301 et seq. If
you choose to seek redress by pursuing rights
and remedies not created by California Civil
Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to BBB
AUTO LINE is not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford Motor
Company and to your dealer. If a warranty
concern has not been resolved using the
three-step procedure outlined earlier in this
chapter in the Getting the Services you need
section, you may be eligible to participate in
the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two
parts – mediation and arbitration. During
mediation, a representative of the BBB will
contact both you and Ford Motor Company
to explore options for settlement of the
claim. If an agreement is not reached during
mediation or you do not want to participate
in mediation, and if your claim is eligible, you
may participate in the arbitration process. An
arbitration hearing will be scheduled so that
you can present your case in an informal
setting before an impartial person. The
arbitrator will consider the testimony
provided and make a decision after the
hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty days
after you file your claim with the BBB. You
are not bound by the decision, and may reject
the decision and proceed to court where all
findings of the BBB Auto Line dispute, and
decision, are admissible in the court action.
Should you choose to accept the BBB AUTO
LINE decision, Ford is then bound by the
decision, and must comply with the decision
within 30 days of receipt of your acceptance
letter.BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application. You
will be asked for your name and address,
general information about your new vehicle,
information about your warranty concerns,
and any steps you have already taken to try
to resolve them. A Customer Claim Form will
be mailed that will need to be completed,
signed and returned to the BBB along with
proof of ownership. Upon receipt, the BBB
will review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by calling
BBB AUTO LINE at 1-800-955-5100, or
writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor Company
Customer Relationship Center at
1-800-392-3673.
Note:
Ford Motor Company reserves the right
to change eligibility limitations, modify
procedures, or to discontinue this process at
any time without notice and without
obligation.
214
MKS (), enUSA Customer Assistance

Protected components
Fuse amp rating
Fuse or relay number
Not used.
-
1
Not used.
-
2
Not used.
-
3
Wiper motor relay.
30A 2
4
Anti-lock brake system pump.
50A 2
5
Not used.
-
6
Not used.
-
7
Moonroof, power sunshade.
20A 2
8
Second row power point.
20A 2
9
Not used.
-
10
Heated rear window relay.
-
11
Not used.
-
12
Starter motor relay.
-
13
Left-hand cooling fan number 2 relay.
-
14
Fuel pump relay.
-
15
Not used.
-
16
219
MKS (), enUSA Fuses

Protected components
Fuse amp rating
Fuse or relay number
Heated steering wheel.
10A
36
Not used (spare).
10A
37
Moonroof module and switch.
10A
38
High beams.
15A
39
Rear park lamps.
10A
40
Occupant classification sensor.
7.5A
41
Restraint control module.
Not used (spare).
5A
42
Not used (spare).
10A
43
Not used (spare).
10A
44
Not used (spare).
5A
45
Climate control module.
10A
46
Fog lamp relay.
15A
47
Front passenger power window.
30A Circuit breaker
48
Rear power windows.
231
MKS (), enUSA Fuses

Exterior Chrome Parts
•
Apply a high quality-cleaning product to
bumpers and other chrome parts. Follow
the manufacturer ’s instructions. We
recommend Motorcraft Custom Bright
Metal Cleaner.
• Do not apply the cleaning product to hot
surfaces. Do not leave the cleaning
product on chrome surfaces longer than
the time recommended.
• Using other non-recommended cleaners
can result in severe and permanent
cosmetic damage.
Note: Never use abrasive materials, for
example steel wool or plastic pads as they can
scratch the chrome surface.
Note: Do not use chrome cleaner, metal
cleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease spots
are present, we recommend Motorcraft Bug
and Tar Remover. Stripes or Graphics (If Equipped)
Do not use a commercial or high-pressure
sprayer on the surface or edge of stripes and
graphics. This can damage them and cause
the edges to peel away from the vehicle
surface.
Underbody
Flush the complete underside of your vehicle
frequently. Keep body and door drain holes
free of debris or foreign material.
WAXING
Regular waxing is necessary to protect your
car's paint from the elements. We
recommend that you wash and wax the
painted surface once or twice a year.
When washing and waxing, park your vehicle
in a shaded area out of direct sunlight. Always
wash your vehicle before applying wax.
• Use a quality wax that does not contain
abrasives.
• Follow the manufacturer ’s instructions
to apply and remove the wax.
• Apply a small amount of wax in a
back-and-forth motion, not in circles. •
Do not allow wax to come in contact with
any non-body (low-gloss black) colored
trim. The wax will discolor or stain the
parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should feel
smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
258
MKS (), enUSA Vehicle Care

For a complete listing of the accessories that
are available for your vehicle, please contact
an authorized dealer or visit our online store
at Accessories.Lincoln.com (United States
only).
Lincoln Custom Accessories are available for
your vehicle through an authorized Lincoln
dealer. Lincoln Motor Company will repair or
replace any properly authorized
dealer-installed Lincoln Custom Accessories
found to be defective in factory-supplied
materials or workmanship during the
warranty period, as well as any component
damaged by the defective accessories.
Lincoln Motor Company will warrant your
vehicle through the warranty that provides
the greatest benefit:
•
24 months, unlimited mileage.
• The remainder of your new vehicle limited
warranty.
Contact an authorized dealer for details and
a copy of the warranty.
Exterior style
• Moonroof deflectors.
• Side-window deflectors.
• Splash guards.
• Car cover*. Interior style
•
All-weather floor mats.
• Carpeted floor mats.
• Rear seat entertainment*.
• Sport pedals.
Lifestyle
• Ash cup (smoker's packages).
• Cargo organization and management.
Peace of mind
• Locking fuel plug for capless fuel system.
• Wheel locks.
• Remote start.
• Vehicle security.
*The accessory manufacturer designs,
develops and therefore warrants Lincoln
Licensed Accessories, and does not design
or test these accessories to Lincoln Motor
Company engineering requirements. Contact
an authorized Lincoln dealer for the
manufacturer's limited warranty details and
request a copy of the Lincoln Licensed
Accessories product limited warranty from
the accessory manufacturer. For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
•
When adding accessories, equipment,
passengers and luggage to your vehicle,
do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label).
Consult an authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission
(CRTC) regulate the use of mobile
communications systems that are
equipped with radio transmitters, for
example, two-way radios, telephones and
theft alarms. Any such equipment
installed in your vehicle should comply
with the Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
373
MKS (), enUSA Accessories

Memory Function...............................................114
Easy Entry and Exit Feature.................................. 115
Linking a Preset Position to Your Remote Control or Intelligent Access Key................... 114
Saving a Preset Position......................................... 114
Message Center See: Information Displays...................................... 88
Mirrors See: Heated Windows and Mirrors.................... 107
See: Windows and Mirrors..................................... 78
Mobile Communications Equipment...........12
Moonroof................................................................81 Bounce-Back.............................................................. 82
Opening and Closing the Moonroof................... 82
Opening and Closing the Sunscreen.................82
Venting the Moonroof.............................................. 82
Motorcraft Parts
................................................291
MyKey Troubleshooting....................................54
MyKey ™
.................................................................50
Principle of Operation............................................. 50
MyLincoln Touch ™
..........................................303
General Information.............................................. 303N
Navigation...........................................................364
cityseekr..................................................................... 366
Map Mode................................................................. 368
Navigation Map Updates....................................... 371
Navigation Voice Commands.............................. 371
Point of Interest (POI) Categories.................... 365
Quick-touch Buttons............................................. 370
Setting a Destination............................................ 364
Setting Your Navigation Preferences...............367
Normal Scheduled Maintenance
...............396
Intelligent Oil-Life Monitor®.............................. 396
Maintenance Intervals........................................... 397
O
Oil Change Indicator Reset...........................240
Oil Check See: Engine Oil Check........................................... 239
Opening and Closing the Hood...................234
Ordering Additional Owner's Literature...........................................................216
Obtaining a French Owner ’s Manual................216
Overhead Console.............................................125
P
Parking Aid
...........................................................153
Front Sensing System............................................ 154
Rear Sensing System.............................................. 153
Parking Aids
.........................................................153 Parking Brake
......................................................148
Passive Anti-Theft System.............................63 SecuriLock.................................................................... 63
PATS See: Passive Anti-Theft System.......................... 63
Pedals.....................................................................68
Perchlorate..............................................................11
Personal Safety System ™
...............................35
How Does the Personal Safety System
Work?........................................................................\
35
Phone
...................................................................344
Making Calls............................................................. 346
Pairing Subsequent Phones............................... 346
Pairing Your Phone for the First Time.............345
Phone Menu Options............................................. 347
Phone Settings........................................................ 348
Phone Voice Commands..................................... 349
Receiving Calls......................................................... 346
Text Messaging........................................................ 347
Post-Crash Alert System.................................211
Power Door Locks See: Locking and Unlocking.................................. 56
Power Seats..........................................................111 Multi-Contour Front Seats With Active Motion
(If Equipped).......................................................... 113
Power Lumbar............................................................ 113
Power Steering Fluid Check..........................247
418
MKS (), enUSA Index

Starting a Gasoline Engine.............................127
Automatic Engine Shutdown.............................. 128
Failure to Start.......................................................... 128
Fast Restart................................................................ 127
Guarding Against Exhaust Fumes..................... 129
Important Ventilating Information.................... 129
Stopping the Engine When Your Vehicle is Moving..................................................................... 129
Stopping the Engine When Your Vehicle is Stationary.............................................................. 128
Starting and Stopping the Engine..............126 General Information............................................... 126
Steering..................................................................181 Electric Power Steering.......................................... 181
Steering Wheel....................................................65
Storage Compartments
..................................125
Sunroof See: Moonroof............................................................. 81
Sun Shades
............................................................81
Sun Visors...............................................................81
Illuminated Vanity Mirror......................................... 81
Supplementary Restraints System
..............36
Principle of Operation.............................................. 36
Symbols Glossary..................................................7
T
Technical Specifications See: Capacities and Specifications.................290
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).............................214 Tire Care..............................................................264
Glossary of Tire Terminology.............................. 265
Information About Uniform Tire Quality Grading.................................................................. 264
Information Contained on the Tire Sidewall................................................................ 266
Temperature A B C................................................. 265
Traction AA A B C.................................................... 265
Treadwear..................................................................264
Tire Pressure Monitoring System
................279
Changing Tires With a Tire Pressure Monitoring
System................................................................... 280
Understanding Your Tire Pressure Monitoring System ................................................................... 281
Tires See: Wheels and Tires.......................................... 264
Towing a Trailer
..................................................198
Load Placement...................................................... 198
Towing the Vehicle on Four Wheels..........202 Emergency Towing................................................. 202
Recreational Towing.............................................. 203
Towing...................................................................198
Traction Control
.................................................150
Principle of Operation............................................ 150
Transmission Code Designation
.................293
Transmission.......................................................139
Transmission See: Transmission................................................... 139
Transporting the Vehicle...............................202 U
Under Hood Overview - 3.5L
Ecoboost™......................................................236
Under Hood Overview - 3.7L........................238 Engine Shield............................................................ 239
Universal Garage Door Opener
.....................119
HomeLink Wireless Control System.................. 119
Using Adaptive Cruise Control
.....................164
Blocked Sensor........................................................ 169
Changing the Set Speed....................................... 167
Detection Issues...................................................... 168
Disengaging Adaptive Cruise Control..............166
Following a Vehicle................................................. 165
Hilly Condition Usage............................................. 167
Low Speed Automatic Cancellation.................167
Overriding Adaptive Cruise Control................... 167
Resuming the Set Speed....................................... 167
Setting Adaptive Cruise Control........................ 164
Setting a Speed........................................................ 164
Setting the Gap Distance..................................... 165
Switching the System Off..................................... 167
Switching to Normal Cruise Control.................170
Using All-Wheel Drive......................................142 Driving In Special Conditions With All-Wheel
Drive (AWD).......................................................... 142
Using Cruise Control........................................163 Switching Cruise Control Off............................... 163
Switching Cruise Control On............................... 163
Using MyKey With Remote Start Systems...............................................................54
Using Snow Chains
..........................................279
420
MKS (), enUSA Index