Page 183 of 490

Start climbing a steep slope or hill in a low
gear rather than downshifting to a low gear
from a high gear after you have started your
climb. This reduces strain on the engine and
the possibility of stalling.
If your vehicle stalls, do not try to turn
around. Turning could cause the vehicle to
roll over. Instead, reverse back to a safe
location.
Apply just enough power to the wheels to
climb the hill. Too much power will cause the
tires to slip, spin or lose traction, and you
could lose control of your vehicle. To avoid brake overheating, come down a
hill in the same gear you used to go up the
hill. Do not come down in neutral. Move the
transmission selector lever to a lower gear.
When descending a steep hill, avoid sudden
hard braking to keep the front wheels rolling
and to maintain your vehicle's steering.
Your vehicle has anti-lock brakes. Apply the
brakes steadily. Do not pump the brake
pedal.
Driving on Snow and Ice
WARNING
If you are driving in slippery conditions
that require tire chains or cables, then
it is critical that you drive cautiously. Keep
speeds down, allow for longer stopping
distances and avoid aggressive steering to
reduce the chances of a loss of vehicle
control which can lead to serious injury or
death. If the rear end of your vehicle slides
while cornering, steer in the direction of the
slide until you regain control of your vehicle. Note:
Excessive tire slippage can cause
transmission damage. In snow and ice, all-wheel drive vehicles have
advantages over two-wheel drive vehicles
but can still skid. When driving on snowy or
icy roads, should you start to slide, turn the
steering wheel in the direction of the slide
until you regain control.
On snow and ice, avoid suddenly applying
power and avoid quick change of direction.
Apply the accelerator slowly and steadily
when starting from a stop.
Avoid sudden braking. An all-wheel drive
vehicle may accelerate better than a
two-wheel drive vehicle in snow and ice.
However, an all-wheel drive vehicle will not
stop any faster, as braking occurs at all four
wheels. Do not become overconfident to
road conditions.
180
MKC (TME), enUSA All-Wheel Drive (If Equipped)E143949
Page 290 of 490

If the engine reaches a preset
over-temperature condition, the engine will
automatically switch to alternating cylinder
operation. Each disabled cylinder acts as an
air pump and cools the engine.
When this occurs the vehicle will still operate.
However:
•
The engine power will be limited.
• The air conditioning system will be
disabled.
Continued operation will increase the engine
temperature and the engine will completely
shut down, causing steering and braking
effort to increase.
Once the engine temperature cools, the
engine can be re-started. Take your vehicle
to an authorized dealer as soon as possible
to minimize engine damage. When Fail-Safe Mode Is Activated WARNINGS
Fail-safe mode is for use during
emergencies only. Operate your
vehicle in fail-safe mode only as long as
necessary to bring your vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will have
limited power, will not be able to maintain
high-speed operation, and may completely
shut down without warning, potentially losing
engine power, power steering assist, and
power brake assist, which may increase the
possibility of a crash resulting in serious
injury. Never remove the coolant reservoir
cap while the engine is running or hot.
You have limited engine power when in the
fail-safe mode, so drive your vehicle with
caution. Your vehicle will not be able to
maintain high-speed operation and the
engine will run rough. Remember that the
engine is capable of completely shutting
down automatically to prevent engine
damage, therefore:1. Pull off the road as soon as safely
possible and switch the engine off.
2. Arrange for your vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period
for the engine to cool.
4. Check the coolant level and replenish if low.
5. Re-start the engine and take your vehicle
to an authorized dealer.
Note: Driving your vehicle without repairing
the engine problem increases the chance of
engine damage. Take your vehicle to an
authorized dealer as soon as possible.
AUTOMATIC TRANSMISSION
FLUID CHECK
Note: Transmission fluid should be checked
by an authorized dealer. If required, fluid
should be added by an authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
287
MKC (TME), enUSA Maintenance
Page 415 of 490

To make sure that 911 Assist works properly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible phone
to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the United States, Canada
or in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would trigger
911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If
a connected phone sustains damage or loses
connection to SYNC, SYNC searches for, and
tries to connect to, any available previously
paired phone and tries to make the call to
911.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately, because not all 911 systems are
capable of receiving this information
electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose
to emergency services that your vehicle has
been in a crash involving the deployment of
an airbag or activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of electronically
412
MKC (TME), enUSA MyLincoln Touch™