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2015
GS 350
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements
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Lexus recommends having
maintenance and repairs for your
vehicle performed by an authorized
Lexus dealership. To locate your
nearest authorized Lexus dealership,
log on to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255-3987.
AUTHORIZED
DEALERSHIP
MAINTENANCE
AND REPAIRS
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From everyone at Lexus, thank you for
purchasing one of our vehicles. Your
Lexus is designed to deliver uncom-
promising luxury and performance.
We are committed to providing you
with an ownership experience that is
second to none, and we look forward
to serving you in the years ahead.
Welcome to the Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Yo u r
vehicle includes a variety of electronic
features that can be personalized to
your preferences. For example, doors
can be programmed to remain locked
when you shift into “Park.” See your
dealer for details.
Pre-Delivery Service: Your dealer-
ship has performed a thorough
service to prepare your vehicle for
delivery. This includes initializing
certain electronic features, such as
the one-touch power windows.Scheduled Maintenance: Yo u r
vehicle requires main tenance every
six months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is
committed to helping you keep your
Lexus performing at its best. Your
dealer will provide you with the
department’s hours of operation,
appointment procedures and infor-
mation on any special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran ties
in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside
assistance is provided for 48 months
from your vehicle’s in-service date,
regardless of mileage. See page 6
for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY
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TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service................................................. 4
Second Scheduled Maintenance Service ............................................. 4
Loaner Vehicle ........................................................................... 5
Travel Protection ......................................................................... 5
Roadside Assistance .................................................................... 6
Other Benefits and Assistance
Quality Control .................................................................... 7
Vehicle Service History............................................................ 7
Vehicle Service Agreements ...................................................... 7
Body Repairs ....................................................................... 7
The Smart Key..................................................................... 8
WARRANTY INFORMATION
Introduction
If You Need Assistance............................................................ 9
The Lexus Commitment .......................................................... 14
Warranty Coverages at a Glance ................................................ 15
Your Warranties in Detail
General Warranty Provisions ..................................................... 16
New Vehicle Limited Warranty................................................... 18
Federal Emission Control Warranty ........................................... 22
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California Emission Control Warranty .........................................28
Tire Limited Warranty.........................................................34
Your Responsibilities
Operation and Maintenance ..................................................35
Obtaining Warranty Service .................................................. 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance ...................................39
Maintenance and Lexus Warranty Coverage ..................................40
Lexus Dealership Service .....................................................41
General Maintenance and Regular Use ....................................... 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage ..................44
Special Operating Conditions ................................................44
Complimentary First Scheduled Maintenance Service ........................ 45
Complimentary Second Scheduled Maintenance Service .....................46
Scheduled Maintenance Log..................................................48
Explanation of Maintenance Items ............................................68
Vehicle Identification.......................................................... 72
INDEX ..................................................................... 73
TABLE OF CONTENTS
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COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides
you with a variety of complimentary
ser vices. These services are described
on the following pages. Other
valuable owner benefits are described
in the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled
Maintenance Service: Six
Months or 5,000 Miles
This complimentary service is
performed at six months or 5,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Inspect and adjust all fluid levels
• Program Lexus Personalized
Settings, if requested
• Reset maintenance
reminder light
• R o t a t e t i r e s
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle
What are Lexus
Personalized Settings?
Your vehicle includes a variety of
electronic features that can be
programmed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see
the “Customizable Features” section
of the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus
Personal ized Settings requires special
equipment and may be performed only
by an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is
performed at 12 months or 10,000
miles, whichever occurs first. To
obtain this service, contact your Lexus
dealership. Your complimentary
service will include these items:
• Replace engine oil with
0W-20 oil; replace oil filter
• Replace cabin air filter
Complimentary Services
AMENITIES
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• Reset maintenance
reminder light
• R o t a t e t i r e s
• Visually inspect brake pads,
calipers and rotors
• Inspect wiper blades
• Check installation of
driver’s floor mat
• Road-test vehicle
If you do the majority of your driving
under certain special operating condi-
tions, additional items are included in
this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental
car for up to five days and for
overnight lodging for up to three
nights (not to exceed $200 per
night) if all of the following occur:
• Your vehicle becomes inoperable
or unsafe to drive when you are
more than 100 miles from home.
• Your vehicle’s malfunction is
caused by a warranty-covered
condition.
• Repairs will take longer than eight
hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary Services
COMPLIMENTARY SERVICES
AMENITIES
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You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest warran-
ties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout
your ownership experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury
and performance, along with an unparalleled commitment from Lexus
to ensuring your satisfaction. You can
be confident — as we are — that you’ll
enjoy owning your Lexus as much as
you enjoy driving it.
All warranty information is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Introduction
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty coverage
as well as general owner
responsibilities. The section
be ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.