2015 Lexus GS350 service

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OTHER BENEFITS AND ASSISTANCE
strict requirements for training,
equipment, quality and customer
satisfaction. These repair centers
use Genuine Lexus Parts exclusively
in the repair of Lexus vehicles.
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical backup
key. The electronic key controls the
remote-entry and theft-deterrent
systems, enables the push-button
start switch and controls the engine
immobilizer. The mechanical key
can be removed from the electronic
key and used to operate the driver’s
door lock, the glove box lock and
the trunk lock (if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be able
to generate replacement keys. When
ordering a new key, bring all keys for
the vehicle to your dealership. If a
Smart Key or the key-number plate is
not available, a Lexus dealer or certain
locksmiths can obtain the key code
from a restricted-access database. These businesses can also access
a service utility to register the keys
to the vehicle if all registered keys
have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key
from the code on the key-number
plate. Certain bonded/registered
locksmiths may also be able to
generate a replacement mechanical
key. If a Lexus dealer is not available,
please refer to www.aloa.org to find
a bonded/registered locksmith who
performs high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare
Smart Key and the key-number
plate in a safe place. If you record
the key number in more than one
place, do not record it in a way
that can be easily identified and
associated with the vehicle. For
example, don’t leave the number
somewhere that can be accessed
by a valet. It is wise to keep a copy
of the key number outside of
the vehicle.
Other Benefits and Assistance
AMENITIES

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Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager. If
necessary, ask the dealership owner
or general manager for assistance.
In most cases, a satisfactory solution
can be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Lexus Customer Satisfaction
Department
P. O . B o x 2 9 9 1
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• Current vehicle mileage
• Name of your selling and
servicing Lexus dealerships
• Your day and evening
telephone numbers
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

10
Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 688
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS
prior to exercising rights or seeking
remedies available to you through
a court action pursuant to the
Magnuson-Moss Warranty Act.
In addition, you must use NCDS if
you are required to do so prior to
exercising certain rights or seeking
certain remedies available under
the Lemon Laws of your state. See
the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created
by the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute
Settlement Program?
This program consists of local
professionals who are trained
and experienced in arbitration.
The arbitrator(s) appointed by
NCDS will arbitrate your case by
reviewing the facts you present;
having the vehicle inspected, if
necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve
your concerns. The decision-
maker is an impartial third party.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

11
What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1 ) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1 ) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided
the concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period.
How long is the
arbitration process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator’s decision —
is designed to take no more than
40 days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

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You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest warran-
ties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout
your ownership experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury
and performance, along with an unparalleled commitment from Lexus
to ensuring your satisfaction. You can
be confident — as we are — that you’ll
enjoy owning your Lexus as much as
you enjoy driving it.
All warranty information is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Introduction
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty coverage
as well as general owner
responsibilities. The section
be ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

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Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2015
model-year Lexus GS 350 models
registered and normally operated
in the United States, U.S. territories
and Canada. Warranty coverage is
automatically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty,
is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at
no charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will
be made by the servicing Lexus
dealership and/or Lexus. Parts
scheduled to be replaced as required
maintenance are warranted until
their first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY

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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months,
regardless of mileage.
For information on how to protect
your vehicle from corrosion, refer
to sections related to maintenance
and care in the Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.This warranty does not cover damage
or failures resulting directly or indi-
rectly from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY
WARRANTY

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This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such as
engine tune-ups; replacement of fluids
and filters; lubrication; cleaning and
polishing; replacement of spark plugs
and fuses; and replacement of worn
wiper blades, brake pads/linings and
clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss
of personal or commercial property;
and the loss of pay or revenue.
Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.