82New Hampshire Consumer Notice
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased
(for two or more years) and/or registered in the State of New Hampshire. A new motor vehicle is defined as a
passenger vehicle, motorcycle, or truck with a gross vehicle weight not exceeding 9,000 pounds.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value, or
safety or this vehicle, and it has not been successfully repaired after three repair attempts by the manufacturer, its agent,
or an authorized dealer, or it has been out of service by reason of repair of one or more nonconformities, defects, or
conditions for a cumulative total of thirty business days, you may be entitled to apply for a comparable replacement or
a refund of purchase price plus incidental damages less a reasonable allowance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent
of the manufacturer (including the dealership service) may refuse to provide you with a written repair order at your
request.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You cannot use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement
mechanism. Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be
included with your new vehicle on delivery.
You may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease or
financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet
to qualify.
NOTICE TO CONSUMERS STATE OF NEW HAMPSHIRE
MOTOR VEHICLE ARBITRATION BOARD
101
Vermont Consumer Notice
The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the
State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000
pounds or less, still under the manufacturer’s express warranty.
You may be entitled to apply for a comparable replacement vehicle or prorated refund if :
1) you discover a defect during the express warranty period which substantially impairs the use, market value or
safety of this vehicle which has not been sucessfully repaired after three repair attempts by an authorized
dealer, with at least the first repair occuring under the express warranty; or
2) this vehicle has been out of service for repair for a cumulative total of thirty (30) calendar days within the
express warranty.
A written repair order or examination must be obtained for a repair attempt to qualify towards meeting the
presumption of reasonable repair.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You may not use the Lemon Law if you elect to use the manufacturer ’s dispute settlement mechanism or if you have
stopped making payments on any finance agreement.
The New Motor Vehicle Arbitration program includes other eligibility requirements that you must meet to qualify.
Forms to initiate the New Motor Vehicle Arbitration process should be included with your new vehicle upon delivery.
NOTICE TO CONSUMERS STATE OF VERMONT
