3. Once a connection between the vehicle and a 9-1-1operator is made, the 9-1-1 Call system may transmit
the following important vehicle information to a 9-1-1
operator:
• Indication that the occupant placed a 9-1-1 Call.
• The vehicle brand.
• The last known GPS coordinates of the vehicle.
4. You should be able to speak with the 9-1-1 operator through the vehicle audio system to determine if
additional help is needed.
NOTE: Once a connection is made between the vehicle’s
9-1-1 Call system and the 9-1-1 operator, the 9-1-1 opera-
tor may be able to open a voice connection with the
vehicle to determine if additional help is needed. Once
the 9-1-1 operator opens a voice connection with the
vehicle’s 9-1-1 Call system, the operator should be able to
speak with you or other vehicle occupants and hear sounds occurring in the vehicle. The vehicle’s 9-1-1 Call
system will attempt to remain connected with the 9-1-1
operator until the 9-1-1 operator terminates the connec-
tion.
5. The 9-1-1 operator may attempt to contact appropriate
emergency responders and provide them with impor-
tant vehicle information and GPS coordinates.
WARNING!(Continued)
electrical equipment to the vehicle’s electrical sys-
tem. This may prevent your vehicle from sending a
signal to initiate an emergency call. To avoid inter-
ference that can cause the 9-1-1 Call system to fail,
never add aftermarket equipment (e.g., two-way
mobile radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the antennas
on your vehicle. IF YOUR VEHICLE LOSES BAT-
TERY POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT® FEATURES, APPS AND SER-
VICES, AMONG OTHERS, WILL NOT OPERATE.
• Modifications to any part of the 9-1-1 Call system
could cause the air bag system to fail when you
need it. You could be injured if the air bag system
is not there to help protect you. 9-1-1 Call System Limitations
Vehicles sold in Canada and Mexico
DO NOThave 9-1-1
Call system capabilities.
9-1-1 or other emergency line operators in Canada and
Mexico may not answer or respond to 9-1-1 system calls.
If the 9-1-1 Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
• The Rearview Mirror light located between the Assist
and 9-1-1 buttons will continuously be illuminated
red.
• The Phone Screen will display the following message
“Vehicle phone requires service. Please contact your
dealer.”
• An In-Vehicle Audio message will state “Vehicle phone
requires service. Please contact your dealer.”
128 UNDERSTANDING THE FEATURES OF YOUR VEHICLE
