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Navigation System145
Frequently Asked Questions
Guidance, Routing
Problem Solution
The navigation system does not route me the same way I
would go, or the way some other mapping program displays.
Why is this? The navigation system attempts to generate the optimum route. See
Changing the Route Preference
on page 51.
Why is the street I’m on not shown on the map? It has been
here for more than a year. The mapping database is constantly undergoing revision. See page 125 for
ways to obtain the latest detailed coverage information.
The vehicle position icon is not following the road and the
“GPS icon” text in the upper left hand corner of the screen is
white or missing. • The GPS antenna (located in the dashboard) may be blocked by personal
items. For best reception, remove items from the dashboard, such as radar
detectors, cell phones, or loose articles.
• Metallic tinting or other aftermarket devices can interfere with the GPS
reception. Please see your dealer. Also see System Limitations on
page 120.
I entered a destination, but the blue highlighted route and
voice guidance stopped, or turned into a blue/pink dashed line
before I got to my destination. Why is this? Your route has entered an
unverified area. See Unverified Area Routing on
page 98.
The map rotates while I make turns. How can I stop this? Select the North-up map orientation by voice, or by selecting North-up
from the Map menu. See Map Screen on page 52.
Sometimes, I cannot select between the North-up and
Heading-up map orientations. Why is this? The Heading-up map orientation can only
be shown in the lower scales (1/
20 - 1 mile scales). See Map Scale on page 64.
While driving to my destination, the “time to go” display
sometimes increases, even th ough I am getting closer. The “Time to go” is based on actual road speeds. However if your speed
slows down when you encounter slower traffic, the system updates the
“Time to go” based on your actual speed to give you a better estimate of
arrival time.
The vehicle position icon on th e map “lags” a short distance
behind, especially when I arrive at an intersection. Is there
anything wrong? No. When at an in
tersection, the system is un aware of the width of the
intersecting road. Large differences in vehicle position can indicate a
temporary loss of the GPS signal. See GPS Reception Issues on page 120.
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Navigation System
Frequently Asked QuestionsWhile I drive, my screen shows white dots (“breadcrumbs”)
on it. What do they mean? These are called “breadcrumbs.” If yo
u drive more than 1/2 mile from
mapped roads, the off-road tracking feature begins to function. See Off-road
Tracking on page 68 and 106.
How can I get rid of the white dots (“breadcrumbs”) from my
screen? Go to “Vehicle” in the
SETUP screen ( Other), and set Off-road
Tracking to OFF, then return to the map. See page 106.
A road that I selected to avoi d is being used when routing.
What is wrong? When you “draw” your area to avoid, make
sure to select sections of roads
that include at least one intersection. See page 102.
My elevation (shown when I di splay the current position)
seems to fluctuate even though my elevation has not changed. This is normal and due to errors in sa
tellite position. The elevation can vary
+/- 100 feet. See System Initialization on page 118.
My elevation is missing on th e “current position” screen.
Why? If the GPS antenna cannot receive signal
s from at least four satellites, the
elevation is not displayed. Try moving the vehicle into an open area. If the
elevation is zero, or below sea level, the elevation is also not displayed.
Problem Solution
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Navigation System147
Frequently Asked Questions
Updates, Coverage, Map Errors, Limitations
Problem Solution
When is my city going to beco me part of a fully verified
detailed coverage area? The mapping database vendor is constantly revising map coverage. See
page 125 for ways to obtain the latest detailed coverage information.
Will the navigation system work outside Nort h America? The system contains maps for the 50 U.S. states, as well as for Canada an d
Puerto Rico. The system will not work in Mexico or overseas. See Map
Coverage on page 125.
Can I play video DVDs in my navigation system? No. The navigation system is designed only to read music discs. The system
cannot read other mapping databases or video DVDs. If you experience any
problems that you cannot resolve, please contact your dealer.
I found some errors in the database. How do I report them? Minor errors are bound to occur in a large database. If you encounter major
errors, you can report them following the instructions on page 123.
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Navigation System
Frequently Asked QuestionsDisplay, Accessories
Rear Camera
Miscellaneous Other Questions
ProblemSolution
The display appears dim when st arting the car in really cold
weather. Is there a problem? No. This is normal, and it will become brighter after a few minutes.
Problem Solution
When I shift gears, the rear camera image is delayed. When shifti ng into or out of reverse, you may experience delays when the
screen image switches between the na vigation screen and the rear camera
image. This is normal.
The rear camera image is too da rk or too bright. How do I
adjust the brightness? While the camera image is displayed, use the rotating portion of the
Interface Dial
(knob ) to adjust the brightness. This adjustment does not
affect the SETUP screen brightness adjustments.
Problem Solution
My clock frequently changes forward and backward by one
hour. Why is this? The clock is being automatically set based on your GPS location. If you live
and work on the boundary between two time zones, you can turn off this
feature. See page 111 (Auto Time Zone).
When driving near a time zone border, the time changes even
though I am not near the time zone. Why is this? The time zone borders are only approximated in the system. Depending on
the geography of the time zone boundary, the switch to a different zone can
be erratic. See page 111 (Auto Time Zone).
My state does not observe daylight saving time. How do I turn
off this feature? You can turn off this feature. See page 111 (Auto Daylight).
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Frequently Asked Questions
Daylight saving time occurred, but the navigation system did
not change time even though SETUP shows Auto Daylight
is ON . The automatic daylight saving time feature does not work in regions where
the daylight saving time system is not adopted.
The navigation system automatic daylight time feature is not
switching the navigation system clock on the correct dates.
Why is this? 1) Go to the Clock adjustment
screen in SETUP and ensure that Auto
Daylight is ON .
2) The automatic daylight saving time feature does not work in regions where the daylight saving time system is not adopted.
For more information, see page 111.
The navigation system clock switched by one hour for no
apparent reason. What can cause this? You may be driving near a time zone boundary (see
Auto Daylight on
page 111). See page 111 (Auto Time Zone) for more information.
My battery was disconnected or went dead, and the
navigation system is asking for a code. What do I do? The navigation system supports a VIN-recognition anti-theft system. If the
correct navigation system is installed in the vehicle, you do not need to enter
a code. Press and hold the audio power button for two seconds to resume
system operation. The system may n
eed a few moments to reacquire the
GPS signal.
Press and hold the VOL (Volume/Power) button for two seconds. The
system should reactivate. If you have installed an aftermarket system,
contact a dealer.
I speak a language other than English. Are there any other
languages available for the system? Besides English, you may select Français or Español for your language
setting.
Problem Solution
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Navigation System
Troubleshooting* If the error persists, or is shown for a wide area, see your dealer.
Screen Error MessageSolution
System temp is too low. System will shut down until it
warms up. This message will appear briefly when th
e system temperature is too low, and it
will turn off until the temperature warms up.
System temp is too high. System will shut down until
it cools down. This message will appear briefly when th
e system temperature is too high, and it
will turn off until the temperature cools down.
HDD access error. System reset... The temperature is below -22°F and the navigation system has difficulty reading
the HDD. The system will start up when the temperature warms up.
Route has not been completed. Please try again from a
different location. This message will appear when
you are routing to or from a place (new area) that is
not in the database. Try planning a different route to or from a different location.*
Destination is not in this database version. Please set
from map. The destination was not found in the database. Try another destination nearby, or
select the destination with the
Interface Dial.*
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Navigation System151
Glossary
GlossaryThe following is a glossary of terms
pertaining to the voice recognition
navigation system.
Avoid Area - Areas you wish to avoid
can be entered into the system, and
will be avoided while routing.
Breadcrumbs - Off-road tracking dots
that can be followed on the map to
retrace your route back to a mapped
(digitized) road. This function can be
turned on/off in the SETUP screen
(Other ).
Database - This consists of the map
data, and the POI (Points of Interest)
data stored on the HDD.
DCA - Detailed Coverage Area. United
States, Canada, and Puerto Rico are
mapped. See page 125 for a list of
these areas. Digitized Road - A road that appears on
the navigation screen. The road name
will appear at the bottom of the
navigation screen. If the user drives
“off road,” the navigation system will
display “breadcrumbs,” depending on
how far you drive from a mapped
road.
Disclaimer Screen - Screen containing
cautionary information. It is meant to
be read carefully and acknowledged
by the client when using the
navigation system.
FAQ - Frequently Asked Questions. See
page 143 for a list of the client FAQs
and troubleshootin g information.
GPS - Global Positioning System. A
network of 24 satellites in orbit
around the earth. The navigation
system can simultaneously receive
signals from up to 12 satellites to
accurately position the vehicle on the
map. GPS Antenna -
Located in the
dashboard, which is in the center of
the dashboard. Electronic items
operating in this general location can
interfere with the GPS signal.
HDD - Hard Disc Drive. The primary
data storage device containing your
vehicle’s navigation and map
software and uploaded wallpaper
images. The HDD can also store
audio files. See the Audio section of
your Owner’s Manual for more
information.
HFL - Bluetooth ® HandsFreeLink®.
Your vehicle is equipped with this
feature, which uses Bluetooth
technology as a wireless link between
the vehicle and your Bluetooth-
compatible cell phone.
Icon - Symbol representing Points of
Interest (POI) that can be displayed
on the map.
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Navigation System
GlossaryInitialization - This refers to the period
needed to reacquire the GPS satellite
orbital information whenever the
navigation system power has been
disconnected. This can take 10 to 45
minutes with the vehicle out in an
open area.
LCD - Liquid Crystal Display. The
navigation screen.
Map Matching - The received GPS
information allows the navigation
system to position the vehicle on the
map. Map matching has occurred if
the map screen is displaying the
current street name in the bottom
shaded area.
Mic - Abbreviation for the microphone
used for receiving voice commands.
It is located near the map lights in the
ceiling.
MW - Maneuver Window. While en
route to a destination, this window
displays informatio n about the next
guidance point. Navi -
Abbreviation for the navigation
system.
North Pointer - The map symbol
showing the map orientation. See
page 61.
Off road - This occurs when the user
leaves mapped roads. Off-road
tracking dots (“breadcrumbs”) are
displayed if the option is enabled in
the SETUP screen. The user can use
them to return to a mapped road. The
bottom of the navigation screen will
say, “Not on a digitized road.”
Outlying Areas - These are rural areas
that typically have only their main
roads mapped. All other roads are
shown in purple for reference only,
since they have not been verified.
PIN - Personal Identification Number.
A 4-digit number created by the client
to protect personal information. POI -
Point of Interest. These are the
businesses, schools, etc. found under
Place category or Place Name on
the DEST screen ( Dest. MENU 1 ).
See page 54.
Polygon - Colored areas on the map
screen denoting parks, schools, etc.
See Map Screen “features” for a list
of the assigned colors. See page 54.
Reminder - Automatic pop-up
Calendar message. See Calendar on
page 79.
Security Code - Code needed to
activate the navigation system or
audio system. See Entering the
Security Code on page 118.
Unverified Streets - These streets have
not been verified for turn restrictions,
one-way, etc. They are shown in
purple on the map. Unverified streets
may be missing from the map, shown
in the wrong location, or have an
incorrect name or address range.