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209
uuTroubleshooting uGuidance, Routing
Continued
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to gene rate the optimal route. You can change
the route preferences used when calculating a route.
2 Route Preference P. 39
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 227
The vehicle position icon is not following the road
and the “GPS icon” text in the upper left hand
corner of the screen is white or missing.●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with the GPS
reception. Please consult your dealer.
2 GPS System P. 224
The blue highlighted route and voice guidance
stopped or turned into a pink line before I got to my
destination.Your route has entered an unverified area.
2Unverified Routing P. 40
How do I stop the map from rotating as I drive
along?Select the map orientation icon on the map screen to select the north-up icon, or
say “ Display north-up ” to change the map orientation.
Sometimes, I cannot select between the North-up,
Heading-up and 3D map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1
mile (80 m-1.6 km) scales). The 3D map orientation can only be shown in the
lower scales (1/20 - 2 mile (80 m-3 km) scales).
2 Map Scale and Function s P. 58
The “time to destination” display sometimes
increases even though I am getting closer to my
destination.If your speed reduces due to slower tra ffic, the navigation system updates the
“time to destination” based on your ac tual road speed to give you a better
estimate of arrival time.
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211
uuTroubleshooting uSmartphone Connection
Troubleshooting
Smartphone Connection
Does the navigation syst em work outside North
America?The navigation system contains maps fo r the 50 U.S. states, Canada, and Puerto
Rico. The navigation system will not work in Mexico or other countries.
2 Map Coverage P. 227
Can I play video DVDs in my navigation system?No. The navigation system is designed only to read music discs. If you experience
any problems that you cannot resolve, please contact your dealer.
How do I report errors I find in the database?Minor errors are bound to occur in a large database. If you encounter major errors, see
2Reporting Error s P. 226
ProblemSolution
I cannot connect my smartphone to the system.●Make sure your smartphone is compatible with the system, and that it is paired
and linked to Bluetooth® HandsFreeLink ®. To check phone compatibility,
–
U.S.: Visit handsfreelink.honda.com
–Canada: Visit www.handsfreelink.ca
2Pairing a Phone P. 170●The HondaLink app must be installed on your smartphone to connect to the
system. For more information: –
U.S.: Visit www.hondalink.com
–Canada: Visit www.honda.ca/hondalink●Check that your smartphone is in goo d operating condition. Then try the
following operations on your smartphone. –
Unlock the security.
–Connect to the system on the HOME screen.
–Close all apps.
–Restart the smartphone.
ProblemSolution
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219
uuError Messages uBluetooth ® HandsFreeLink ®
Troubleshooting
Bluetooth® Hand sFreeLink ®
Error MessageCau seSolution
Unable to pair with your
device.
Please try again.The system failed to connect to
the Bluetooth ® device.●Make sure that Bluetooth function is turned ON, on your
Bluetooth -compatible device. For details, check the manual of
your Bluetooth -compatible device.
●Try pairing your Bluetooth device again.
2Pairing a Phone P. 170
If the problem is not resolved yet, contact your dealer.
Unable to add smartphone.
Please check the settings in
your smartphone.The settings in your phone are
not correct.Make sure the settings in your phone are set to allow Bluetooth
connection.
Unable to import phonebook.
Please try again later.Your phone is not compatible
with Automatic Phone Sync.Check that your phone is compatible with Automatic Phone Sync.
Visit:
●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
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220
uuError Messages uSmartphone Connection
Troubleshooting
Smartphone Connection
Error Mess ageCauseSolution
This Smartphone is not
supported.
Smartphone is not compatible
Unable to start the app.
When safe, please check your
mobile device.
Lost communication with
smartphoneYour phone is not compatible.Your phone is not compatib le with the system. Visit:●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
Unable to start the app.
When safe, please check your
mobile device.
Lost communication with
smartphoneThe cable is not connected.Try connecting your smartphone again. To view connection
information:
●U.S.: handsfreelink.honda.com●Canada: www.handsfreelink.ca
The smartphone is not
connected properly.
Appears when the HondaLink
app is not installed in your
smartphone.Install the HondaLin k app in your smartphone. For more
information visit:
●U.S.: www.hondalink.com●Canada: www.honda.ca/hondalink
Unable to connect to mobile
device using Bluetooth.
Please check Settings in the
Audio Unit.Appears when your phone is not
paired with the system.Make sure that Bluetooth ® function is turned ON in the system and
your phone, and try pairing it again.
2 Pairing a Phone P. 170
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226
Reference Information
Customer Assistance
Resolving Problem s
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Trouble shooting P. 206
There are also FAQs available online at
automobiles.honda.com .
• For questions regarding Bluetooth®
HandsFreeLink ®:
2Bluetooth ® Hand sFreeLink ® P. 168
• For questions regarding the smartphone
connection:
– U.S.: Visit handsfreelink.honda.com .
– Canada: Visit www.handsfreelink.ca .
• For traffic-related issues:
2 Traffic P. 208
• For reporting issues with the database or
places/landmarks:
2 Reporting Error s P. 226
• Call Honda Automobile Customer
Service.
2 Honda Automobile Cu stomer Service
Contact Information P. 226
Reporting Errors
You can help to improve database accuracy
by reporting any er rors you encounter.
• Report errors in freeways and main “verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Ma ps for these areas
are provided for reference only.
2 Unverified Routing P. 40
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated. An
updated database is available for
purchase, usually in the fall of each year.
2 Obtaining a Navigation Update
P. 228
• For vehicle position icon errors, screen error messages, or other GPS-related
errors:
2 Trouble shooting P. 206
2 System Limitation s P. 224
Honda Automobile
Cus tomer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)
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239
uuVoice Commands uAudio Commands
Voice Commands
iPod play
iPod play track # (#: 1 to 30)
iPod skip forward
iPod skip back
iPod track shuffle
*1
iPod album shuffle*1
iPod track repeat*1
iPod normal play (cancels repeat or
shuffle play mode, resumes normal play
mode)
What am I listening to?
Who am I listening to?
Who is this?
Who's playing?
What’s playing?
What album is this?
*1: These commands toggle the function on and off, so the command may not
match your intended action.
Pandora (Station name)
Pandora play
Pandora like this song
Pandora dislike this song
Pandora skip forward
Pandora station up
■ iPod Commands
■Pandora
®* Commands
Pandora station down
Pandora pause*1
Pandora resume*1
*1: These commands toggle the function
on and off, so the command may not
match your intended action.
Bluetooth audio play
Bluetooth audio skip forward
Bluetooth audio skip back
Bluetooth audio group up
*1
Bluetooth audio group down*1
Bluetooth audio pause
Bluetooth audio resume
*1: These commands are not available depending on the paired Bluetooth
audio devices.
Bluetooth Audio commands may not work
on some phones or Bluetooth audio
devices.
Auxiliary play (for HDMI video)
■Bluetooth
® Audio Commands
■ AUX Commands
What am I listening to?
Who am I listening to?
Who is this?
Who’s playing?
What’s playing?
What album is this?
Play artist (name)
Play track/song (name)
Play album (name)
Play genre/category (name)
Play playlist (name)
Play composer (name)
List artist (name)
List album (name)
List genre/category (name)
List playlist (name)
List composer (name)
■Song By VoiceTM commands
* Not available on all models
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Index
245
Index
Index
Symbols
9 (Audio Power) Button ............................ 4
bn (Channel) Button ....................... 4, 129
a (Display Mode) Button ................. 4, 25
! (Display/Information) Button .... 4, 129
E (Eject) Button .......................................... 4
J (Hang-Up/Back) Button ............... 4, 22
h (Pick-Up) Button ............................. 4, 187
d (Talk) Button .................................... 4, 22
NB (Volume) Button ........................ 4, 129
Numbers
3D Angle Adjustment ................................ 55
3D Map ....................................................... 54
A
Address
Editing Address Book ................................ 30
Editing Avoid Area .................................... 45
Setting Destination ................................... 82
Address Book
Editing Address Book ................................ 28
Saving to Address Book ............................ 98
Setting Destination ................................... 87
Address Book PIN ....................................... 34
Adjust Time ................................................ 75
Answer ...................................................... 187
ATM/Bank (Place Category) ....................... 91Audio
..................................................... 7, 125
Basic Operation ........................................... 9
Remote Control ....................................... 128
Settings ................................................... 131
Voice Commands List .............................. 237
Audio Menu
Bluetooth ® Audio .................................... 164
Disc ......................................................... 144
FM/AM Radio .......................................... 135
iPod ......................................................... 149
Pandora ®................................................. 156
SiriusXM ® Radio ...................................... 139
USB Flash Drive ........................................ 160
Audio Source Pop-Up ............................... 131
Auto Daylight ............................................. 70
Auto Time Zone .......................................... 70
Automatic Phone Sync ............................. 176
Avoid Streets ............................................. 119
Avoided Area .............................................. 44
B
BACK............................................................. 4
Background Color ....................................... 66
Beep Volume .............................................. 67
Black Level .................................................. 65
Bluetooth (Settings) ................................. 172
Bluetooth On/Off Status .......................... 172
Bluetooth Device List
Audio ...................................................... 131
Phone ...................................................... 174
Bluetooth® Audio
Playing .................................................... 161 Voice Commands List .............................. 239
Bluetooth ® HandsFreeLink ®..................... 167
Bluetooth Setting .................................... 172
Making a Call .......................................... 183
Pairing a Phone ....................................... 170
Phone Setting.......................................... 182
Receiving a Call ....................................... 187
Setting Speed Dials.................................. 177
Brightness ................................................... 65
C
Call History ................................................ 186
Cancel Route ............................................. 118
Category
Editing Address Book ................................ 31
Place Category List .................................. 244
SiriusXM ®................................................ 138
Category History ......................................... 37
Change Bluetooth Audio Device ............. 131
Change Route Preference ........................ 111
Change State .............................................. 83
Channel
SiriusXM ®................................................ 138
Channel List .............................................. 139
City .............................................................. 84
City Vicinity ................................................. 92
Clear Current Route ................................. 120
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246
Index
Clock Adjustment....................................... 70
Adjust Time ............................................... 75
Auto Daylight ............................................ 70
Auto Time Zone ......................................... 70
Clock Display ............................................. 70
Clock Format ............................................. 70
Clock Location ........................................... 71
Resetting ................................................... 75
Clock Reset .................................................. 71
Clock/Wallpaper Type
Clock ......................................................... 71
Wallpaper .................................................. 72
Color (Day) .................................................. 53
Color (Night) ............................................... 53
Community (Place Category) ..................... 91
Connect Phone .......................................... 171
Continue Trip To ....................................... 123
Contrast ....................................................... 65
Coordinate .................................................. 95
Correct Vehicle Position ............................. 62
Current Location ......................................... 56
Current Position
Editing Address Book ................................. 30
Setting Destination .................................... 96
Customize .................................................... 51
D
Delete This Device .................................... 175
Destination List Adding Waypoint .................................... 113
Editing ..................................................... 116
Detour ....................................................... 118 Dial
............................................................ 185
Directions .................................................. 107
Disc Playing .................................................... 141
Voice Commands List .............................. 238
Display Mode .............................................. 25
Display Settings .......................................... 65
E
Edit Device Name ..................................... 174
Edit Go Home 1 .......................................... 33
Edit Go Home 2 .......................................... 33
Edit Home Entry ......................................... 98
Edit Pairing Code ...................................... 173
Edit POI Search Radius Along Route ......... 43
Edit Speed Dial ......................................... 177
Edit/Delete Entry ................................ 98, 123
Emergency (Place Category) ...................... 91
Enhanced Voice Guidance ......................... 46
Error Messages Bluetooth ® HandsFreeLink ®..................... 219
Disc Player ............................................... 215
iPod/USB Flash Drive ................................ 218
Navigation System ................................... 214
Pandora ®................................................. 216
Smartphone Connection ......................... 220
Exit Info. .................................................... 108
F
Factory Data Reset ..................................... 78 FM/AM Radio
Playing .................................................... 133
Voice Commands List.............................. 237
Folder
Disc ........................................................ 142
USB Flash Drive ....................................... 159
Folder List
Disc ........................................................ 143
Fuel/Auto (Place Category) ........................ 91
G
Go Home 1................................................. 12
Go Home 1 PIN ........................................... 34
Go Home 2 ................................................. 12
Go Home 2 PIN ........................................... 34
Group
Bluetooth ® Audio ................................... 163
Guidance .................................................... 46
Guidance Mode .......................................... 47
H
Hang Up................................................... 187
HD Radio Mode ........................................ 131
Heading-Up ................................................ 54
HOME ....................................................... 4, 7
HOME Screen ............................................... 7
Honda Customer Service ......................... 226
HondaLink Assist ...................................... 195
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