2015 FORD TAURUS phone

Phone issues
Issue Possible cause(s) Possible solution(s)
I am having
trouble
connecting my
phone to SYNC. •
Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction. •
Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
• Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
• Update your device’s software
firmware.
• Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC. •
Thisisa
phone-dependent
feature, OR
• Possible phone
malfunction. •
Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
428 SYNC®
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

USB and media issues
Issue Possible cause(s) Possible solution(s)
I am having
trouble connecting
my device. Possible device
malfunction.
•
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Make sure you are using the
manufacturer’s cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car. This is a device
limitation.
Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream. •
Thisisa
phone-dependent
feature, OR
• The device is
not connected. Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device. •
Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play. •
Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.
SYNC® 429
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

Vehicle Health Report and SYNC Services (Traffic, Directions andInformation) issues
Issue Possible cause(s) Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated. •
Your account
may not be
activated on the
website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed. •
This is a free feature, but you
must first register online to use it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error. The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report. •
This could be
due to your
phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone may
not be activated
on the website. •
Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information. •
The phone in
use is not
activated, OR
• Your phone has
ID blocker active. •
This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
430 SYNC®
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand what
I am saying. •
You may be
using the wrong
voice commands,
OR
• You may be
speaking too soon
or at the wrong
time. •
Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
• Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist. •
You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• The system
may not be
reading the name
the same way you
are saying it. •
Review the media voice
commands at the beginning of
the media section.
• Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
• Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
• Do not use special characters
in the title as the system does
not recognize them.
SYNC® 431
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call. •
You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
• Your
phonebook
contacts may be
saved in CAPS. •
Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
• The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
432 SYNC®
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

AppLink issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
find any mobile
apps that are on
my phone. •
Your device
may not support
the AppLink
feature, OR
• The application
does not support
AppLink., OR
• If you have an
iPhone, it may
not be plugged in,
OR
• Your phone
may not be
paired or
connected. •
Check the website for
compatible devices and
applications.
• Make sure your device is
paired and connected. If you
have an iPhone, make sure it is
plugged in using the USB and
that the application is running
in the foreground.
SYNC® 433
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

GENERAL INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
A. Phone
B. Navigation (or Information if your vehicle is not equipped with
Navigation)
C. Climate
D. Settings
E. Home
F. Information
G. Entertainment
AB
GCDFE
434 MyFord Touch® (If Equipped)
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)

This system uses a four-corner strategy to provide quick access several
vehicle features and settings. The touchscreen provides easy interaction
with your cellular phone, multimedia, climate control and navigation
system. The corners display any active modes within those menus, such
as phone status or the climate temperature.
Note:Some features are not available while your vehicle is moving.
Note: Your system is equipped with a feature that allows you to access
and control audio features for 30 minutes after you switch the ignition
off (and no doors open).
PHONE
Press to select any of the following:
• Making and Receiving Calls
• Quick Dial
• Phonebook
• Call History
• Text Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route
• Cancel Route
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost
MyFord Touch® (If Equipped) 435
2015 Taurus
Owners Guide gf, 1st Printing, April 2014
USA(fus)