911 Assist®
WARNING:Unless the 911 Assist setting is set on prior to a
crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in the
vehicle so it does not become a projectile or get damaged in a
crash. Failure to do so may cause serious injury to someone or damage
the phone which could prevent 911 Assist from working properly.
Note:SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, ensure that you read the 911 Assist
privacy notice later in this section for important information.
Note:If 911 Assist is turned on or off by any user, that setting applies
for all paired phones. If 911 Assist is turned off, a voice message plays
and/or a display message/icon comes on when the vehicle is started after
a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC
equipped vehicle may be able to contact emergency services by dialing
911 through a paired and connected Bluetooth-enabled phone. For more
information about 911 Assist, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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Setting 911 Assist On
Perform the following:
1. Press the phone button to enter the Phone Menu.
2. Scroll until 911 Assist is selected.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set
On or Set Off appears in the display as confirmation.
Off selections include: Off with reminder and Off without reminder. Off
with reminder provides a display and voice reminder at phone
connection at vehicle start. Off without reminder provides a display
reminder only without a voice reminder at phone connection.
To make sure that 911 Assist works properly:
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•SYNC 911 Assist feature must be set on prior to the incident.
•A Bluetooth-enabled and compatible phone has to be paired and
connected to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
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Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. Failure to cancel the call results in SYNC attempting to dial
911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (such as brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
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Extensive idling or low-speed driving for long distances as in
heavy commercial use (such as delivery, taxi, patrol car or
livery)
As required Change engine oil and filter as indicated by
the information display and perform services
listed in the Normal Scheduled Maintenance
chart.
Inspect frequently,
service as requiredReplace cabin air filter (if equipped).
Replace engine air filter.
Every 30000 miles
(48000 km)Change automatic transmission fluid.
Every 60000 miles
(96000 km)Replace spark plugs.
Operating in dusty or sandy conditions such as unpaved or
dusty roads
Inspect frequently,
service as requiredReplace cabin air filter (if equipped).
Replace engine air filter.
Every 5000 miles
(8000 km)Inspect the wheels and related components for
abnormal noise, wear, looseness or drag.
Rotate tires, inspect tires for wear and
measure tread depth.
Every 5000 miles
(8000 km) or six
monthsChange engine oil and filter.
*
Perform multi-point inspection.
Every 30000 miles
(48000 km)Change automatic transmission fluid.
*Reset your Intelligent Oil-Life Monitor after each engine oil and filter
change. See theInstrument Clusterchapter.
Exclusive use of E85 (flex fuel vehicles only)
Every oil change If ran exclusively on E85, fill the fuel tank full
with regular unleaded fuel.
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EXCEPTIONS
Axle Maintenance
Change the axle fluid anytime an axle is submerged in water.
California Fuel Filter Replacement
If you register your vehicle in California, the California Air Resources
Board has determined that the failure to perform this maintenance item
does not nullify the emission warranty or limit recall liability before the
completion of your vehicle’s useful life. Ford Motor Company, however,
urges you to have all recommended maintenance services performed at
the specified intervals and to record all vehicle service.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East, North Africa, Sub-Saharan Africa
or locations with similar climates using an American Petroleum Institute
(API) Certified for Gasoline Engines (Certification mark) oil of SM or SN
quality, the normal oil change interval is 3000 miles (5000 kilometers).
If the available API SM or SN oils are not available, then the oil change
interval is 1800 miles (3000 kilometers).
Engine Air Filter and Cabin Air Filter Replacement
The life of the engine air filter and cabin air filter is dependent on
exposure to dusty and dirty conditions. Vehicles operated in these
conditions require frequent inspection and replacement of the engine air
filter and cabin air filter.
ENGINE COOLANT CHANGE RECORD
Initial change Six years or 100000 miles (160000 km)
(whichever comes first)
After initial change Every three years or 50000 miles (80000 km)
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C
Capacities for refilling fluids ....296
Cargo management system ......165
CD ..............................................310
CD player ..................................308
Cell phone use ............................16
Changing a tire .........................284
Child safety restraints ..........28, 31
Child safety seats
attaching with tether straps ....31
automatic locking mode
(retractor) .................................38
LATCH .......................................28
Child safety seats - booster
seats .............................................22
Cleaning your vehicle ...............248
engine compartment ..............250
instrument panel ....................252
interior .....................................252
plastic parts ............................250
washing ....................................248
waxing .....................................250
wheels ......................................254
wiper blades ............................251
Climate control (see Air
conditioning or Heating) ..........107
Clock ..........................................310
Console ......................................118
overhead ..................................119
Coolant ......................................218
checking and adding ..............218
refill capacities ........................296
specifications ..........................296
Cross Traffic Alert ....................158
Cruise control ...........................156
Customer Assistance ................186Ford Extended Service
Plan ..........................................305
Getting roadside assistance ...186
Getting the service you
need .........................................192
Ordering additional owner’s
literature .................................198
Utilizing the
Mediation/Arbitration
Program ...................................196
D
Defrost .......................................107
rear window ............................108
Dipstick
automatic transmission
fluid ..................................224, 227
engine oil .................................217
Driving under special
conditions ..................138, 142, 144
sand .........................................143
snow and ice ...........................145
through water .................144, 184
E
Electronic message center .........98
Electronic stability control ......151
Emergencies, roadside
jump-starting ..........................188
running out of fuel .................128
Emergency brake
(see Parking brake) ..................148
Emission control system ..........133
End user license agreement ....366
Engine ........................................294
cleaning ...................................250
coolant .....................................218
fail-safe cooling .......................222
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idle speed control ...................229
lubrication specifications .......296
refill capacities ........................296
service points ..................213, 215
Engine block heater .................124
Engine oil
checking and adding ..............217
dipstick ....................................217
filter, specifications ................302
refill capacities ........................296
specifications ..........................296
Event data recording ..................11
Exhaust fumes ..........................124
F
Fail safe cooling ........................222
Floor mats .................................185
Fluid capacities .........................296
Four-Wheel Drive vehicles
driving off road .......................141
Fuel
cap ...........................................130
capacity ...................................296
choosing the right fuel ...........127
filler funnel .............................128
filling your vehicle with fuel ..130
filter, specifications ........228, 302
fuel pump shut-off ..................188
octane rating ...........................128
quality ......................................127
running out of fuel .................128
safety information relating to
automotive fuels .....................126
Fuel and distance computer ....100
outside temperature
indicator ..................................100
to empty indicator ..................100
trip distance ............................100trip/reset button .....................100
Fuses ..........................................200
G
Gas cap (see Fuel cap) ............130
Gauges .........................................92
odometer .................................100
trip odometer ..........................100
H
Hazard flashers .........................188
Headlamps
aiming ......................................235
bulb specifications ..................245
flash to pass ..............................82
high beam .................................81
replacing bulbs .......................237
Head restraints .........................111
Heating ......................................107
Hood ..........................................211
I
Ignition .......................................121
Illuminated visor mirror .............91
Information displays ...................98
Inspection/maintenance (I/M)
testing ........................................136
Instrument panel
cleaning ...................................252
cluster ........................................93
J
Jack ............................................284
positioning ...............................284
storage .....................................284
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Single CD ................................310
Radio reception .........................308
Rear view camera display ........153
Rear window defroster .............107
Receiving a text message .........331
Recommendations for
attaching safety restraints for
children ........................................24
Relays ........................................200
Remote entry system
illuminated entry ......................69
locking/unlocking doors ...........68
opening the trunk .....................69
replacement/additional
transmitters ...............................64
replacing the batteries .............63
Reverse sensing system ...........153
Roadside assistance ..................186
Roll stability control .................151
Roof rack ...................................166
S
Safety Belt Maintenance ............43
Safety belts (see Safety
restraints) ..............................37, 40
Safety defects, reporting ..........199
Safety information ....................320
Safety restraints ..............37–38, 40
Belt-Minder® ............................40
Belt-Minder®,
deactivating/activating .............42
extension assembly ..................39
for adults .............................37–38
for children ...............................24
Occupant Classification
Sensor ........................................49safety belt maintenance ...........43
seat belt maintenance ..............43
warning light and chime ..........40
Safety restraints - LATCH
anchors ........................................28
Safety seats for children ............24
Safety Compliance
Certification Label ....................304
Satellite Radio ...........................310
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............380
Seat belts (see Safety
restraints) ....................................37
Seats ..........................................115
child safety seats ......................24
front seats .......................113–114
second row seats ....................115
Selecting your media source
(USB, Line in, BT audio) .........350
Setting the clock .......................310
Side air curtain ...........................53
Side-curtain airbags system .......53
SIRIUS® satellite radio ............310
Snowplowing ...............................15
SOS Post Crash Alert .................46
Spark plugs, specifications .......302
Special notice
ambulance conversions ............15
utility-type vehicles ..................15
Specification chart,
lubricants ...................................296
Stability system .........................151
Starting a flex fuel vehicle .......123
Starting your vehicle ........121, 123
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