
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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CLUTCH FLUID CHECK -
MANUAL TRANSMISSION
The clutch and brake systems share the
same fluid reservoir. See Brake Fluid
Check (page 216).
WASHER FLUID CHECK
When adding fluid, use a mixture of washer
fluid and water to help prevent freezing in
cold weather and improve the cleaning
capability. For information on fluid dilution,
refer to the product instructions.
Note: The reservoir supplies the front and
rear washer systems.
FUEL FILTER
Your vehicle is equipped with a lifetime
fuel filter that is integrated with the fuel
tank. Regular maintenance or replacement
is not needed.
CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow
flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide proper
ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the
vent caps, resulting in personal injury and
damage to the vehicle or battery. Lift the
battery with a battery carrier or with your
hands on opposite corners. WARNINGS
Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately. Battery posts, terminals and related
accessories contain lead and lead
compounds. Wash hands after
handling. Your vehicle is equipped with a
Motorcraft® maintenance-free battery
which normally does not require additional
water during its life of service.
Note:
If your battery has a cover/shield,
make sure it is reinstalled after the battery
has been cleaned or replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement.
When a low voltage battery replacement
is necessary, see an authorized dealer to
replace the low voltage battery with a Ford
recommended replacement low voltage
battery that matches the electrical
requirements of the vehicle.
To ensure proper operation of the battery
management system (BMS), do not allow
a technician to connect any electrical
device ground connection directly to the
low voltage battery negative post. A
connection at the low voltage battery
negative post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
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Note:
If a person adds electrical or
electronic accessories or components to the
vehicle, the accessories or components may
adversely affect the low voltage battery
performance and durability and may also
affect the performance of other electrical
systems in the vehicle.
For longer, trouble-free operation, keep the
top of the battery clean and dry. Also,
make certain the battery cables are always
tightly fastened to the battery terminals.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
that matches the electrical requirements
of the vehicle.
Because your vehicle ’s engine is
electronically-controlled by a computer,
some engine control settings are
maintained by power from the low voltage
battery. Some engine computer settings,
like the idle trim and fuel trim strategy,
optimize the driveability and performance
of the engine. Some other computer
settings, like the clock and radio station
presets, are also maintained in memory by
power from the low voltage battery. When
a technician disconnects and connects the
low voltage battery, these settings are
erased. Complete the following procedure
in order to restore the settings:
1. With the vehicle at a complete stop, set the parking brake.
2. Shift the transmission into P.
3. Turn off all accessories.
4. Step on the brake pedal and start the vehicle. 5. Run the engine until it reaches normal
operating temperature. While the
engine is warming up, complete the
following: Reset the clock. See Audio
System (page 273). Reset the power
windows bounce-back feature. See
Windows and Mirrors
(page 85).
Reset the radio station presets. See
Audio System
(page 273).
6. Allow the engine to idle for at least one
minute. If the engine turns off, step on
the accelerator to start the engine.
7. While the engine is running, step on the
brake pedal and shift the transmission
to N.
8. Allow the engine to run for at least one
minute by pressing on the accelerator
pedal.
9. Drive the vehicle at least 10 miles (16 kilometers) to completely relearn the
idle and fuel trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel
trim strategy.
Note: Always dispose of automotive
batteries in a responsible manner. Follow
your local authorized standards for disposal.
Call your local authorized recycling center
to find out more about recycling automotive
batteries.
Note: It is recommended that the negative
battery cable terminal be disconnected from
the battery if you plan to store your vehicle
for an extended period of time.
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Drivebelt Routing
2.0L GDI EngineMOTORCRAFT PARTS - 1.0L ECOBOOST™
Part Number
Component
FA-1908
Air filter element
FL-910-S
Oil filter
BAGM-48H6-760
Battery
SP-538A
Spark plugs
FP-70 (front)
Cabin air filter
FP-75 (auxiliary A/C)
WW-2802 (driver side)
Windshield wiper blade
WW-2803 (passenger side)
WW-1295
Rear window wiper blade
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Scheduled Maintenance (page 425).
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MOTORCRAFT PARTS - 2.0L DURATEC-HE (MI4)
Part Number
Component
FA-1908
Air filter element
FL-910-S
Oil filter
BXT-96R-500
Battery - vehicles with manual
transmissions
BXT-96R-590
Battery - vehicles with automatic
transmissions
SP-535
Spark plugs
FP-70
Cabin air filter
WW-2802 (driver side)
Windshield wiper blade
WW-2803 (passenger side)
WW-1295
Rear window wiper blade
We recommend Motorcraft replacement parts available at your Ford dealer or at
fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor
Company ’s specifications and are engineered for your vehicle. Use of other parts may
impact vehicle performance, emissions and durability. Your warranty may be void for any
damage related to use of other parts.
If a Motorcraft oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Scheduled Maintenance (page 425).
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the extended
service plan backed by Ford Motor
Company, and provides peace of mind
protection beyond the New Vehicle Limited
Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S.,
Canada and Mexico. It is the extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
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Focus (CDH), enUSA, First Printing Extended Service Plan (ESP)

Phone...............................................................364
Making Calls........................................................ 366
Pairing Subsequent Cell Phones.................365
Pairing Your Cell Phone for the First Time................................................................... 365
Phone Menu Options........................................ 367
Phone Settings................................................... 370
Phone Voice Commands................................. 371
Receiving Calls................................................... 366
Text Messaging.................................................. 368
Post-Crash Alert System...........................193
Power Door Locks See: Locking and Unlocking............................. 63
Power Seats
....................................................116
Power Lumbar....................................................... 117
Power Windows.............................................85 Accessory Delay................................................... 86
Bounce-Back......................................................... 85
One-Touch Down................................................. 85
One-Touch Up....................................................... 85
Window Lock......................................................... 85
Protecting the Environment........................14
R
Rear Exterior Overview..................................16
Rear Parking Aid............................................153 Rear Sensing System........................................ 153
Rear Seats
.........................................................117
Folding the Seatback.......................................... 117
Rear Under Floor Storage..........................174 Cargo Management System........................... 174
Rear View Camera
.......................................159
Using the Rear View Camera System.........159
Rear View Camera See: Rear View Camera.................................... 159
Rear Window Wiper and Washers...........78 Rear Window Washer......................................... 78
Rear Window Wiper............................................. 78
Refueling..........................................................135 Easy Fuel ™ Capless Fuel System................136 Remote Control - Vehicles With:
Integrated Key Transmitter
.....................50
Changing the Remote Control Battery..........51
Integrated Keyhead Transmitter.................... 50
Locating Your Vehicle.......................................... 51
Programming a New Remote Control...........51
Reprogramming the Unlocking Function............................................................... 51
Sounding the Panic Alarm................................ 52
Remote Control - Vehicles With: Keyless Entry.................................................................52
Changing the Remote Control Battery.........52
Intelligent Access Key......................................... 52
Locating Your Vehicle......................................... 54
Programming a New Remote Control..........52
Remote Control - Vehicles With: Keyless Entry with Remote Start..........................54
Changing the Remote Control Battery........54
Intelligent Access Key......................................... 54
Locating Your Vehicle......................................... 55
Programming a New Remote Control..........54
Remote Start......................................................... 55
Sounding the Panic Alarm................................ 55
Remote Start
...................................................113
Automatic Settings............................................. 113
Heated and Cooled Devices............................ 113
Last Settings.......................................................... 113
Removing a Headlamp...............................221
Repairing Minor Paint Damage..............234
Replacement Parts Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................57
Reporting Safety Defects (Canada Only)
..............................................................199
Reporting Safety Defects (U.S. Only)..............................................................198
447
Focus (CDH), enUSA, First Printing Index