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To pair a subsequent cell phone, select:
Action and Description
Menu Item
Phone
Settings
Bluetooth Devices
Add Device Follow the on-screen instructions.
Find SYNC
Make sure that Bluetooth is set to On and that your cell phone
is in the correct mode. See your cell phone ’s manual if
necessary.
Select
SYNC and a six-digit PIN appears on your device.
If you are prompted to enter a PIN on your device, it does not
support Secure Simple Pairing. To pair, enter the PIN
displayed on the touchscreen. Skip the next step.
When prompted on your cell phone ’s display, confirm that
the PIN provided by SYNC matches the PIN displayed on your
cell phone.
The display indicates when the pairing is successful.
SYNC may prompt you with more cell phone options. For
more information on your cell phone's capability, see your
cell phone's manual and visit the website.
Making Calls Press the voice button and say a
command similar to the following:
Voice command
Call
Dial
You can say the name of a person from
your phone book to call or a say a number
to dial. For example "Call John" or "Dial
867-5309". To end the call or exit phone
mode, press and hold the phone
button.
Receiving Calls
During an incoming call, an audible tone
sounds. Call information appears in the
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To accept the call, select:
Message
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel. To reject the call, select:
Message
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC logs
it as a missed call.
Phone Menu Options
Press the top left corner on the
touchscreen to select from the following
options: Action and Description
Menu Item
Touch this button to access the on-screen numerical pad to
enter a number and place a call. During an active call, you can
also choose any of these options:
Phone
Mute Call
Hold Call
Privacy
Join Calls
End
Select to call stored contacts.
Quick Dial
Touch this button to access and call any contacts in your
previously downloaded phonebook. The system places the
entries in alphabetical categories summarized at the top of
the screen
Phonebook
To turn on contact picture settings, if your device supports this
feature, select:
Phone
Settings
Manage Phonebook
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Action and Description
Menu Item
Certain smartphones may support transferring street addresses
when listed with phonebook contact information. If your cell
phone supports this feature, you can select and use these
addresses as destinations and save them as favorites.
Note: This is a cell phone-dependent feature. If your cell phone
does not support downloading call history using Bluetooth,
SYNC keeps track of calls made with the SYNC system.
Call History
After you connect your Bluetooth-enabled cell phone to SYNC,
you can access any previously dialed, received or missed calls.
You can also choose to save these to:Quick Dial
Favorites
Send text messages using the touchscreen. See Text
Messaging later in this section.
Messaging
Touch this button to access various phone settings, for
example turning Bluetooth on and off, managing your phone-
book and more. See
Phone Settings later in this section
Settings
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h)
.
Note: SYNC does not download read text
messages from your cell phone.
You can send and receive text messages
using Bluetooth, read them aloud and
translate text messaging acronyms, for
example LOL. Touch the top left corner of the display,
then select: Message
Phone
Messaging
Then any of the following:
Listen (speaker icon)
Dial
Send Text
View
Delete
Composing a Text Message
Note: This is a speed-dependent feature.
It is unavailable when your vehicle is
traveling at speeds over
3 mph (5 km/h).
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Note:
Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
To compose and send a text message, select: Action and Description
Message
Phone
Messaging Enter a cell phone number or choose from your phonebook.
Send Text
Allows you to customize the pre-defined message or create
a message on your own.
Edit Text
Sends the message as it is.
Send
You can then preview the message, verify
the recipient as well as update the
message list.
Text Message Options Message
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there
early.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks Message
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note: If you select View and your vehicle is
traveling over 3 mph (5 km/h), the system
offers to read the message to you instead
of allowing you to view it while driving.
When a new message arrives, an
audible tone sounds and the screen
displays a pop-up with the caller name
and ID, if supported by your cell phone.
You can select: Action and Description
Message
To view the text message.
View
For SYNC to read the
message to you.
Listen
To call the contact.
Dial
To exit the screen.
Ignore
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Phone Settings
To enter the phone settings menu select:
Action and Description
Message
Phone
Settings
Then any of the
following: Connect, disconnect, add or delete a device, as well as save
it as a favorite.
Bluetooth Devices
To turn Bluetooth off or on.
Bluetooth
If you want all calls to go directly to your voicemail and not
ring in the vehicle. When this feature is on, text message
notifications do not ring inside the cabin either.
Do Not Disturb
Turn the 911 Assist feature on and off. See Information
(page 371).
911 Assist
Select the ring tone you want to hear when you receive a call.
Choose from possible system ring tones, your currently paired
cell phone’s ring tone, a beep, text-to-speech or a silent
notification.
Phone Ringer
Select a text message notification, if supported by your cell
phone. Choose from possible system alert tones, text-to-
speech or silent.
Text Message Notifica-
tion
If your cell phone is compatible, use this screen to adjust your
internet data connection. Select to make your connection
profile with the personal area network or to turn off your
connection. You can also choose to adjust your settings or
have the system always connect, never connect when
roaming or query on connect. Press
? for more information.
Internet Data Connection
To access features such as automatic phonebook download,
re-download your phonebook, add contacts from your cell
phone as well as delete or upload your phonebook.
Manage Phonebook
To have the system alert you when your cell phone is in
roaming mode.
Roaming Warning
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Phone Voice Commands
Press the voice button and when
prompted say any of the following or a
similar command:
Voice command
Call Voicemail
Listen to Message
Reply to Message
Pair Phone
Help
INFORMATION Message
Item
SYNC Services
A
Travel Link
B
Alerts
C Message
Item
Calendar
D
Apps
E
Where Am I?
F
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If your vehicle is equipped with
Navigation, press the
Information button to access
these features. If your vehicle is not
equipped with Navigation, press the corner
of the touchscreen with the green tab.
SYNC Services (If Equipped,
United States Only)
Note: SYNC Services varies by trim level
and model year and may require a
subscription. Traffic alerts and turn-by-turn
directions available in select markets.
Message and data rates may apply. Ford
Motor Company reserves the right to change
or discontinue this product service at any
time without prior notification or incurring
any future obligation.
Note: SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Phone (page 364).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services. Note:
The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, if you would be
placed in an unsafe situation, or if you would
be directed into an area that you consider
unsafe. Maps used by this system may be
inaccurate because of errors, changes in
roads, traffic conditions or driving
conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services
You can connect to SYNC Services using
voice commands or by selecting a menu
item on the touchscreen.
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To use voice commands, press the voice button and say:
Action and Description
Voice Command
This initiates an outgoing call to SYNC Services using your
paired and connected Bluetooth-enabled cellular phone.
Once you connect to the service, follow the voice prompts
to request the desired service, for example traffic or
directions.
Services
Once connected to SYNC Services, you can also say the following:
Receive a list of available services from which to choose.
What Can I Say
To return to the Services main menu.
Services
Receive system help.
Help
If your vehicle is equipped with Navigation,
press the I (Information) button. If your
vehicle is not equipped with Navigation,
press the green tab on your touchscreen. To use the touchscreen select: Menu Item
Connect to Services
This command initiates an outgoing call
to SYNC Services using your paired and
connected Bluetooth-enabled cellular
phone. Once you connect to the service,
follow the voice prompts to request the
desired service.
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