2015 FORD FLEX reset

TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone issues
Issue Possible
cause(s)Possible solution(s)
There is
excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
522MyFord Touch® (If Equipped)
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Phone issues
Issue Possible
cause(s)Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
MyFord Touch® (If Equipped)523
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
524MyFord Touch® (If Equipped)
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Voice command issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
MyFord Touch System Reset
The MyFord Touch system has System Reset feature that can be
performed if the function of a SYNC feature is lost. This reset is
intended to restore functionality and will not erase any information
previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System
Reset, press and hold the Seek Up (>>) button while pressing and
holding the Radio Power button. After approximately 5 seconds the
screen will go black. Allow a 1-2 minutes for the system reset to
complete. You may then resume using the SYNC system.
MyFord Touch® (If Equipped)527
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Protecting Your Investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To maintain the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is equipped with the Intelligent Oil-Life Monitor (IOLM)
system which displays a message in the information display at the proper
oil change service interval; this interval may be up to one year or
10000 miles (16000 kilometers). When ENGINE OIL CHANGE DUE or
OIL CHANGE REQUIRED appears in the information display, it is time
for an oil change; the oil change must be done within two weeks or
500 miles (800 kilometers) of the ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED message appearing. The Intelligent Oil-Life Monitor
must be reset after each oil change; see theInformation Displays
chapter.
If your information display is prematurely reset or becomes inoperative,
you should perform the oil change interval at six months or 5000 miles
(8000 kilometers) from your last oil change. Never exceed one year or
10000 miles (16000 kilometers) between oil change intervals.
Your vehicle is very sophisticated and built with multiple, complex,
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That is why it is
important to rely upon your dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.
Ford strongly recommends the use of only genuine Ford, Motorcraft or
Ford-authorized remanufactured replacement parts because they are
engineered for your vehicle.
Additives and Chemicals
Ford Motor Company recommended additives and chemicals are listed in
the owner manual and in the Ford Workshop Manual. Additional
chemicals or additives not approved by Ford Motor Company are not
recommended as part of normal maintenance. Please consult your
warranty information.
Scheduled Maintenance547
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Normal scheduled maintenance*
At every oil change
interval as indicated by
the information displayChange engine oil and filter.**
Rotate tires, inspect tire wear and measure
tread depth.
Perform multi-point inspection
(recommended).
Inspect automatic transmission fluid level (if
equipped with dipstick). Consult dealer for
requirements.
Inspect brake pads, shoes, rotors, drums,
brake linings, hoses and parking brake.
Inspect engine cooling system strength and
hoses.
Inspect exhaust system and heat shields.
Inspect rear axle and U-joints. Lubricate if
equipped with grease fittings (All-wheel drive
vehicles).
Inspect half-shaft boots (if equipped).
Inspect steering linkage, ball joints,
suspension, tie-rod ends, driveshaft and
U-joints. Lubricate if equipped with grease
fittings.
Inspect wheels and related components for
abnormal noise, wear, looseness or drag.
*Do not exceed one year or 10000 miles (16000 kilometers) between
service intervals.
**Reset your Intelligent Oil-Life Monitor after each engine oil and filter
change. See theInstrument Clusterchapter.
552Scheduled Maintenance
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

SPECIAL OPERATING CONDITIONS
If you operate your vehicleprimarilyin any of the following conditions,
you need to perform additional maintenance as indicated. If you
occasionallyoperate your vehicle under any of these conditions, it is
not necessary to perform the additional maintenance. For specific
recommendations, see your dealership service advisor or technician.
Perform the services shown in the following tables when specified or
within 3000 miles (4800 kilometers) of the OIL CHANGE REQUIRED
message appearing in the information display.
Example #1:The OIL CHANGE REQUIRED message comes on at
28751 miles (46270 kilometers); perform the 30000 mile (48000
kilometer) automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on,
but the odometer reads 30000 miles (48000 kilometers); perform the
engine air filter replacement. (For example, the Intelligent Oil-Life
Monitor was reset at 25000 miles [40000 kilometers].)
Towing a trailer or using a camper or car-top carrier
As required Change engine oil and filter as indicated by
the information display and perform services
listed in the Normal Scheduled Maintenance
chart.
Inspect frequently,
service as requiredInspect and lubricate U-joints.
See axle maintenance items under
Exceptions.
Every 30000 miles
(48000 km)Change automatic transmission fluid.
Scheduled Maintenance557
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)

Extensive idling or low-speed driving for long distances as in
heavy commercial use (such as delivery, taxi, patrol car or
livery)
As required Change engine oil and filter as indicated by
the information display and perform services
listed in the Normal Scheduled Maintenance
chart.
Inspect frequently,
service as requiredReplace cabin air filter (if equipped).
Replace engine air filter.
Every 30000 miles
(48000 km)Change automatic transmission fluid.
Every 60000 miles
(96000 km)Replace spark plugs.
Operating in dusty or sandy conditions such as unpaved or
dusty roads
Inspect frequently,
service as requiredReplace cabin air filter (if equipped).
Replace engine air filter.
Every 5000 miles
(8000 km)Inspect the wheels and related components for
abnormal noise, wear, looseness or drag.
Rotate tires, inspect tires for wear and
measure tread depth.
Every 5000 miles
(8000 km) or six
monthsChange engine oil and filter.
*
Perform multi-point inspection.
Every 30000 miles
(48000 km)Change automatic transmission fluid.
*Reset your Intelligent Oil-Life Monitor after each engine oil and filter
change. See theInstrument Clusterchapter.
558Scheduled Maintenance
2015 Flex(471)
Owners Guide gf, 1st Printing, October 2014
USA(fus)