ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Canadian roadside coverage and benefits
may differ from the U.S. coverage. If you
require more information, please refer to
the coverage section of your warranty
guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.
Sykes Assistance Services Corporation
administers the Roadside Assistance
program. You must receive covered
services in Canada or the continental
United States. Coverage extends to
vehicles that use public, non-seasonal,
annually traveled roadways. Roadside
Assistance coverage does not extend to
vehicles involved in cross-country driving,
logging, autocross and any other form of
off-road use. Well maintained roads and
surfaces help ensure safe travel for the
supplier, and allow their representatives
to perform service as per the standard
operating procedures.
In Remote Locations
If our supplier cannot take your vehicle by
road to the nearest authorized dealership,
transportation by rail or water may be
necessary. The program covers a tow to
the dock or rail terminal and also to the
dealership at the end of the trip.
For rail or water transportation, however,
contact your authorized dealer to confirm
if you are eligible for additional coverage
before you authorize or pay for the service.
Call the Ford Roadside Assistance at
1-800-665-2006 for additional
information.
HAZARD WARNING FLASHERS
Note:
The hazard warning flashers will
operate when the ignition is in any position
or if the key is not in the ignition. If used
when the engine is not running, the battery
will lose charge. As a result, there may be
insufficient power to restart your engine. In some models, the hazard
flasher control is located on the
instrument panel.
In other models, this feature is located on
the steering column, just behind the
steering wheel. Use your hazard warning flashers when
your vehicle is creating a safety hazard for
other motorists.
•
Press the flasher control and all front
and rear direction indicators flash.
• Press the flasher control again to turn
them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision. 213
Super Duty (), enUSA Roadside EmergenciesE142663 E161463
In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4.
Turn the ignition on again to re-enable
the fuel pump.
JUMP STARTING THE VEHICLE WARNINGS
The gases around the battery can
explode if exposed to flames, sparks,
or lit cigarettes. An explosion could
result in personal injury or vehicle damage. Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.
Use only an adequate-sized cable
with insulated clamps.
Preparing Your Vehicle
Note:
Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system. Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch. Turn all
accessories off.
Connecting the Jumper Cables WARNING
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables. Note:
In the illustration, the bottom vehicle
represents the booster vehicle. 214
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2
1
3
E142664
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
220
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Protected components
Fuse amp rating
Fuse or relay number
Not used
—
11
Driver smart window motor
30A*
12
Not used
—
13
Not used
—
14
Fuel pump (diesel engine)
Diode
15
Not used
—
16
Heated mirror
15A**
17
Not used
—
18
Not used
—
19
Not used
—
20
Not used
—
21
Trailer tow electric brake
30A*
22
Blower motor
40A*
23
Not used
—
24
Wipers
30A*
25
Trailer tow park lamps
30A*
26
Urea heaters (diesel engine)
25A*
27
Buss bar
—
28
Trailer tow park lamps
Relay
29
A/C clutch
Relay
30
Wipers
Relay
31
Not used
—
32
Vehicle power 1
15A**
33
Vehicle power 2 (diesel engine)
15A**
34
Vehicle power 2 (gas engine)
20A**
Vehicle power 3
10A**
35
Vehicle power 4 (diesel engine)
15A**
36
224
Super Duty (), enUSA Fuses
Protected components
Fuse amp rating
Fuse or relay number
Vehicle power 4 (gas engine)
20A**
Vehicle power 5 (diesel engine)
10A**
37
Electronic control module (diesel engine)
Relay
38
Powertrain control module (gas engine)
4x4 hub lock
10A**
39
4x4 electronic lock
15A**
40
Not used
—
41
Rear heated seats
20A**
42
Not used
—
43
Not used
—
44
Run/start relay coil
10A**
45
Transmission control module keep-alive
power (diesel engine)
10A**
46
A/C clutch feed
10A**
47
Run/start
Relay
48
Rearview camera system
10A**
49
Blower motor relay coil
10A**
50
Not used
—
51
Electronic control module
10A**
52
Powertrain control module,
Transmission control module run/start
4x4 module
10A**
53
Anti-lock brake system run/start
10A**
54
Rear window defroster coil
10A**
55
Passenger compartment fuse panel run/
start feed
20A**
56
Fuel pump
Relay
57
Not used
—
58
Not used
—
59
225
Super Duty (), enUSA Fuses
Protected components
Fuse amp rating
Fuse or relay number
Not used
—
60
Not used
—
61
Not used
—
62
Not used
—
63
Not used
—
64
Not used
—
65
Fuel pump
20A**
66
Not used
—
67
Fuel pump relay coil
10A**
68
Not used
—
69
Trailer tow backup lamp
10A**
70
Canister vent (gas engine)
10A**
71
Electronic control module relay coil feed
keep-alive power
10A**
72
Powertrain control module
Not used
—
73
Not used
—
74
Not used
—
75
Trailer tow backup lamp
Relay
76
Not used
—
77
Not used
—
78
Not used
—
79
Not used
—
80
Not used
—
81
Auxiliary power point #2
20A*
82
Auxiliary power point #1
20A*
83
4x4 shift motor
30A*
84
Heated/cooled seats
30A*
85
226
Super Duty (), enUSA Fuses
Protected components
Fuse amp rating
Fuse or relay number
Ignition switch
15A
28
GPS module
20A
29
Radio
SYNC
Parking lamp relay
15A
30
Trailer tow parking lamp relay
Customer access
5A
31
Trailer brake controller (brake signal)
Auto dimming mirror
15A
32
Driver and passenger door lock switch
illumination
Driver and passenger smart window motor
Moonroof motor
Passenger window switch
Power inverter
Rear heated seat switch illumination
Telescoping mirror switch
Restraint control module
10A
33
Heated steering wheel module
10A
34
Rear heated seats module
Reverse park aid module
5A
35
Select shift switch
Trailer brake control module
Fuel tank select switch
10A
36
Positive temperature coefficient heater
10A
37
AM/FM base radio
10A
38
High beam headlamps
15A
39
Parking lamps (in mirrors)
10A
40
Roof marker lamps
Passenger airbag deactivation indicator
7.5A
41
Not used (spare)
5A
42
Wiper relay
10A
43
Auxiliary switches
10A
44
230
Super Duty (), enUSA Fuses