ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Protected components
Fuse amp rating
Fuse or relay number
Vehicle power 4 (gas engine)
20A**
Vehicle power 5 (diesel engine)
10A**
37
Electronic control module (diesel engine)
Relay
38
Powertrain control module (gas engine)
4x4 hub lock
10A**
39
4x4 electronic lock
15A**
40
Not used
—
41
Rear heated seats
20A**
42
Not used
—
43
Not used
—
44
Run/start relay coil
10A**
45
Transmission control module keep-alive
power (diesel engine)
10A**
46
A/C clutch feed
10A**
47
Run/start
Relay
48
Rearview camera system
10A**
49
Blower motor relay coil
10A**
50
Not used
—
51
Electronic control module
10A**
52
Powertrain control module,
Transmission control module run/start
4x4 module
10A**
53
Anti-lock brake system run/start
10A**
54
Rear window defroster coil
10A**
55
Passenger compartment fuse panel run/
start feed
20A**
56
Fuel pump
Relay
57
Not used
—
58
Not used
—
59
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Protected components
Fuse amp rating
Fuse or relay number
Anti-lock brake system coil feed
25A*
86
Auxiliary power point #5
20A*
87
Auxiliary power point #6
20A*
88
Starter motor
40A*
89
Trailer tow battery charge
25A*
90
Not used
—
91
Auxiliary power point #4
20A*
92
Auxiliary power point #3
20A*
93
Auxiliary switch #1
25A*
94
Auxiliary switch #2
25A*
95
Anti-lock brake system pump
50A*
96
Inverter
40A*
97
Not used
—
98
Instrument panel power inverter
40A*
99
Not used
—
100
Starter
Relay
101
Not used
—
102
Not used
—
103
Not used
—
104
Not used
—
105
Not used
—
106
Not used
—
107
*Cartridge fuses
**Mini fuses
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Protected components
Fuse amp rating
Fuse or relay number
Power mirror switch
10A
8
Auxiliary switch relay #3
10A
9
Customer access feed
10A
10
Run/accessory relay
Instrument cluster
10A
11
Interior lighting
15A
12
Lighted running board lamps
Right turn signals and brake lamps
15A
13
Left turn signals and brake lamps
15A
14
Backup lamps, Trailer tow backup relay
15A
15
High-mounted stop lamps
Reverse signal interior mirror
Right low beam headlamp
10A
16
Left low beam headlamp
10A
17
Brake shift interlock
10A
18
Keypad illumination
Passive anti-theft transceiver
Powertrain control module
Amplifier
20A
19
Subwoofer
Power door locks
20A
20
Brake on/off switch
10A
21
Horn
20A
22
Not used (spare)
15A
23
Diagnostic connector
15A
24
Electronic finish panel
Power fold mirror relay
Remote keyless entry
Steering wheel control module
Not used (spare)
15A
25
Steering wheel control module
5A
26
Not used (spare)
20A
27
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Protected components
Fuse amp rating
Fuse or relay number
Ignition switch
15A
28
GPS module
20A
29
Radio
SYNC
Parking lamp relay
15A
30
Trailer tow parking lamp relay
Customer access
5A
31
Trailer brake controller (brake signal)
Auto dimming mirror
15A
32
Driver and passenger door lock switch
illumination
Driver and passenger smart window motor
Moonroof motor
Passenger window switch
Power inverter
Rear heated seat switch illumination
Telescoping mirror switch
Restraint control module
10A
33
Heated steering wheel module
10A
34
Rear heated seats module
Reverse park aid module
5A
35
Select shift switch
Trailer brake control module
Fuel tank select switch
10A
36
Positive temperature coefficient heater
10A
37
AM/FM base radio
10A
38
High beam headlamps
15A
39
Parking lamps (in mirrors)
10A
40
Roof marker lamps
Passenger airbag deactivation indicator
7.5A
41
Not used (spare)
5A
42
Wiper relay
10A
43
Auxiliary switches
10A
44
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 457).
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts. Working with the Engine Off
1.
Set the parking brake and shift to park
(P).
2. Switch off the engine.
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1.
Set the parking brake and shift to park
(P).
2. Block the wheels
OPENING AND CLOSING THE
HOOD 1.
To open the hood, go inside the vehicle
and pull the hood release handle
located under the left hand side of the
instrument panel.
2. Go to the front of the vehicle and locate the secondary release lever,
which is located under the front of the
hood, to your right of the center of the
vehicle (driver's side), toward the
headlight.
232
Super Duty (), enUSA MaintenanceE142457
Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol
conforms to the current engine and
emission system protection standards and
fuel economy requirements of the
International Lubricants Specification
Advisory Council (ILSAC), comprised of
U.S. and Japanese automobile
manufacturers.
1. Check the engine oil level.
2. If the engine oil level is not within the
normal range, add engine oil that
meets Ford specifications. See
Capacities and Specifications for more
information.
3. Remove the engine oil filler cap and use a funnel to pour the engine oil into
the opening.
4. Recheck the engine oil level. Make sure
the oil level is not above the normal
operating range on the engine oil level
dipstick.
5. Install the engine oil level dipstick and ensure it is fully seated.
6. Fully install the engine oil filler cap by turning the filler cap clockwise until
three clicks are heard or until the cap
is fully seated.
ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling
system can burn you badly. Also, you can
be burned if you spill coolant on hot engine
parts. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine
coolant could make it difficult to see
through the windshield. WARNINGS
To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure
relief cap. The cooling system is under
pressure; steam and hot liquid can come
out forcefully when the cap is loosened
slightly. Do not add coolant further than the
MAX mark.
Note:
If your vehicle is equipped with a
diesel engine, refer to the Diesel
Supplement.
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 457).
Note: Make sure that the level is between
the MIN and MAX marks on the coolant
reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between
-29°F
(-34°C) and -35°F (-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Robinair Coolant and
Battery Refractometer 75240. We do not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
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Super Duty (), enUSA Maintenance
6. Release the parking brake. With your
foot on the brake pedal and with the
A/C on, put the vehicle in D and allow
the engine to idle for at least one
minute.
• If you do not allow the engine to
relearn its idle trim, the idle quality
of your vehicle may be adversely
affected until the idle trim is
eventually relearned.
7. Drive the vehicle to complete the relearning process
•The vehicle may need to be driven
10 mi (16 km) or more to relearn the
idle and fuel trim strategy along
with the ethanol content for flexible
fuel vehicles.
• For flexible fuel vehicles, if you are
operating on E85, you may
experience poor starts or an
inability to start the engine and
driveability problems until the fuel
trim and ethanol content have been
relearned.
If the battery has been disconnected or a
new battery has been installed, the clock
and radio settings must be reset once the
battery is reconnected.
Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized standards
for disposal. Call your local authorized
recycling center to find out more about
recycling automotive batteries.
Battery Management System (If
Equipped)
The battery management system (BMS)
monitors battery conditions and takes
actions to extend battery life. If excessive
battery drain is detected, the system may
temporarily disable certain electrical
features to protect the battery. Those
electrical accessories affected include the
rear defrost, heated/cooled seats, climate control fan, heated steering wheel, audio
and navigation system. A message may be
shown in the information displays to alert
the driver that battery protection actions
are active. These messages are only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
Electrical accessory installation
To ensure proper operation of the BMS,
any electrical devices that are added to
the vehicle should not have their ground
connection made directly at the negative
battery post. A connection at the negative
battery post can cause inaccurate
measurements of the battery condition
and potential incorrect system operation.
Note:
Electrical or electronic accessories
added to the vehicle by the dealer or the
owner may adversely affect battery
performance and durability, and may also
affect the performance of other electrical
systems in the vehicle.
When a battery replacement is required,
the battery should only be replaced with
a Ford recommended replacement battery
which matches the electrical requirements
of the vehicle. After battery replacement,
or in some cases after charging the battery
with the external charger, the BMS requires
eight hours of vehicle sleep time (key off
with doors closed) to relearn the new
battery state of charge. Prior to relearning
the state of charge, the BMS may disable
electrical features (to protect the battery)
earlier than normal.
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