2015 FORD F250 SUPER DUTY phone

In order to help you serve you better,please have the following informationavailable when contacting a CustomerRelationship Center:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyFord in writing before pursuing remediesunder your state’s warranty laws. Ford isalso allowed a final repair attempt in somestates.
In the United States, a warranty disputemust be submitted to the BBB AUTO LINEbefore taking action under theMagnuson-Moss Warranty Act, or to theextent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18000 miles (29 000 km),whichever occurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3. The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
218
Super Duty (), enUSA
Customer Assistance

In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreigncountry, contact the appropriate foreignembassy or consulate. These officials caninform you of local vehicle registrationregulations and where to find unleadedfuel.
If you cannot find unleaded fuel or can onlyget fuel with an anti-knock index lowerthan is recommended for your vehicle,contact our Customer Relationship Center.
The use of leaded fuel in your vehiclewithout proper conversion may damagethe effectiveness of your emission controlsystem and may cause engine knocking orserious engine damage. Ford MotorCompany or Ford of Canada is notresponsible for any damage caused by useof improper fuel. Using leaded fuel mayalso result in difficulty importing yourvehicle back into the United States.
If your vehicle must be serviced while youare traveling or living in Asia-Pacific Region,Sub-Saharan Africa, U.S. Virgin Islands,Central America, the Caribbean, and Israel,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (313) 594-4857Fax: (313) 390-0804Email: [email protected]
For customers in Guam, theCommonwealth of the Northern MarianaIslands (CNMI), America Samoa, and theU.S. Virgin Islands, please feel free to callour Toll-Free Number: (800) 841-FORD(3673).
If your vehicle must be serviced while youare traveling or living in Puerto Rico,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: (800) 841-FORD (3673)FAX: (313) 390-0804Email: [email protected]
If your vehicle must be serviced while youare traveling or living in the Middle East,contact the nearest authorized dealer. Ifthe authorized dealer cannot help you,contact:
220
Super Duty (), enUSA
Customer Assistance

FORD MOTOR COMPANYCustomer Relationship Center1555 Fairlane DriveFairlane Business Park #3Allen Park, Michigan 48101U.S.A.Telephone: +971 4 3326084Toll-Free Number of the Kingdom of SaudiArabia: 800 8971409Local Telephone Number of Kuwait:24810575FAX: +971 4 3327299Email: [email protected]
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Motor Company ExportOperations & Global Growth Initiatives byemailing [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reachedby their website:
www.helminc.com
(Items in this catalog may be purchasedby credit card, check or money order.)
Obtaining a French Owner’sManual
French Owner’s Manual can be obtainedfrom your authorized dealer or bycontacting Helm, Incorporated using thecontact information listed previously in thissection.
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle hasa defect which could cause acrash or could cause injury ordeath, you should immediatelyinform the National HighwayTraffic Safety Administration(NHTSA) in addition to notifyingFord Motor Company.
If NHTSA receives similarcomplaints, it may open aninvestigation, and if it finds that asafety defect exists in a group ofvehicles, it may order a recall andremedy campaign. However,NHTSA cannot become involvedin individual problems betweenyou, your dealer, or Ford Motor
Company.
221
Super Duty (), enUSA
Customer AssistanceE142557

To contact NHTSA, you may callthe Vehicle Safety Hotlinetoll-free at 1-888-327-4236 (TTY:1-800-424-9153); go tohttp://www.safercar.gov; or writeto:
Administrator
1200 New Jersey Avenue,Southeast
Washington, D.C. 20590
You can also obtain otherinformation about motor vehiclesafety fromhttp://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada.
Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htmWebsite
1–800–333–0510Phone
222
Super Duty (), enUSA
Customer Assistance

•alcohol solutions
•solvents or cleaners intendedspecifically for rubber, vinyl andplastics.
WITH THE KING RANCH EDITION
Your vehicle is equipped with seatingcovered in premium, top-grain leatherwhich is extremely durable, but stillrequires special care and maintenance inorder to preserve longevity and comfort.
Regular cleaning and conditioning willmaintain the appearance of the leather.
Cleaning
For dirt, use a vacuum cleaner then use aclean, damp cloth or soft brush.
For routine cleaning, wipe the surface witha soft, damp cloth. For more thoroughcleaning, wipe the surface with a mild soapand water solution.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover onan inconspicuous part of the leather ascleaners may darken the leather.
•Do not spill coffee, ketchup, mustard,orange juice or oil-based products onthe leather as they may permanentlystain the leather.
•Do not use household cleaningproducts, alcohol solutions, solventsor cleaners intended for rubber, vinylor plastics.
Scratches
Natural Markings - Because the leather inthe seat comes from genuine steer hides,there will be evidence of naturallyoccurring markings, such as small scars.These markings give character to theseating covers and considered to be proofof a genuine leather product.
In order to lessen the appearance ofcertain scratches and other wear marks,apply conditioner on the affected areafollowing the same instructions as in theConditioning section.
Conditioning
Bottles of King Ranch Leather Conditionerare available at the King Ranch SaddleShop. Visit the website atwww.krsaddleshop.com, or telephone (inthe United States) 1–800–282–KING(5464). If you are unable to obtain KingRanch Leather Conditioner, use anotherpremium leather conditioner.
•Clean the surfaces using the stepsoutlined in the Cleaning section.
•Make sure the leather is dry then applya nickel-sized amount of conditionerto a clean, dry cloth.
•Rub the conditioner into the leatheruntil it disappears. Allow theconditioner to dry, then repeat theprocess for the entire interior. If a filmappears, wipe it off with a dry, cleancloth.
REPAIRING MINOR PAINT
DAMAGE
Your authorized dealer has touch-up paintto match your vehicle’s color. Take yourcolor code (printed on a sticker in thedriver’s door jamb) to your authorizeddealer to ensure you get the correct color.
•Remove particles such as birddroppings, tree sap, insect deposits, tarspots, road salt and industrial falloutbefore repairing paint chips.
•Always read the instructions beforeusing the products.
260
Super Duty (), enUSA
Vehicle Care

Eject: Press to eject a CD.A
CD slot: Insert a CD.B
Tune: Press to search through the radio frequency band manually. Press andhold for a fast search.C
Phone: Press to access the phone features of the SYNC system. See SYNC™(page 323).D
MENU: Press to access different audio system features.E
If your vehicle is equipped with satellite radio, you can access different menusby pressing OK.
Set the time by pressing MENU until SET HOURS or SET MINUTES appearsand using the arrow buttons to adjust the time.
Set the strongest stations on the radio frequency by pressing MENU untilAUTOSET appears. AUTOSET does not override your original presets.
RBDS displays text transmitted by certain radio stations and searches for musiccategories. To search for music categories, turn on RBDS (by using the SEEKbuttons when RBDS ON/OFF appears). Press the up and down arrow buttonsto scroll through categories, then use the SEEK buttons to begin the search.
SPEEDVOL (speed compensated volume) allows you to adjust radio volumeto compensate for noise levels when vehicle speed increases.
313
Super Duty (), enUSA
Audio SystemE169515
B
A
Q
R
P
C
E
D
F
O
MLKJIHN
G

Track/Folder is only available on MP3 files when in CD mode. In track mode,pressing the SEEK arrows allows you to scroll through all the tracks on the disc.In folder mode, pressing the SEEK arrows allows you to scroll through all thetracks within the selected folder. Press the FOLDER buttons to access otherfolders.
COMPRESS (Compression) is only available in CD and MP3 modes. Switchingcompression on brings the soft and loud passages together for a more consistentlistening level. Use the SEEK buttons and up and down arrow buttons to switchit on and off.
AUX: Press to access the media features of the SYNC system. See SYNC™(page 323).F
SEEK: In radio mode, press and release these buttons to go to the next (orprevious) preset radio station or disc track. In CD and MP3 modes, press thesebuttons to select the next (or previous) track, or press and hold to advance (orreverse) within the same track.
G
Play, Pause and OK: Play and Pause allow you to play or pause a track whenlistening to a CD.OK allows you to confirm commands with phone and mediafeatures of the SYNC system. See SYNC™ (page 323).
H
SHUFFLE: Play music on the selected CD or MP3 folder in random order.I
FOLDER >: Press to access the next folder on an MP3 disc.J
< FOLDER: Press to access the previous folder on an MP3 disc.K
FF: Press to fast forward in a CD track or MP3 file manually.L
REW: Press to rewind in a CD track or MP3 file manually.M
Memory presets: Store your favorite radio stations. To store a radio station,tune to the station, then press and hold a preset button until sound returns.N
TEXT/SCAN: In radio, CD and MP3 modes, press and hold to hear a briefsampling of radio stations, CD tracks or MP3 files. In CD and MP3 modes, pressand release to display track title, artist name and disc title. In text mode,sometimes the display requires additional text to show. When the < / > indicatoris on, press TEXT and then use the SEEK buttons to view the additional displaytext.
O
AM/FM: Press to select a frequency band.P
VOL-PUSH: Press to switch the system off and on. Turn it to adjust the volume.Q
CD: Press to enter CD or MP3 mode.R
314
Super Duty (), enUSA
Audio System

AUDIO INPUT JACK
WARNINGS
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
For safety reasons, do not connector adjust the settings on yourportable music player while yourvehicle is moving.
Store the portable music player in asecure location, such as the centerconsole or the glove box, when yourvehicle is moving. Hard objects maybecome projectiles in a collision or suddenstop, which may increase the risk of seriousinjury. The audio extension cable must belong enough to allow the portable musicplayer to be safely stored while yourvehicle is moving.
The auxiliary input jack allows you toconnect and play music from your portablemusic player through your vehicle speakers.You can use any portable music playerdesigned for use with headphones. Youraudio extension cable must have male1/8th-inch (3.5 millimeter) connectors ateach end.
1. Make sure your vehicle, radio andportable music player are turned offand the transmission is in position P.
2. Plug the extension cable from theportable music player into the AIJ.
3.Turn on the radio. Select either a tunedFM station or a CD.
4. Adjust the volume as desired.
5.Turn on your portable music player andadjust its volume to half its maximumlevel.
6. Press AUX until LINE or LINE INappears in the display. You should hearmusic from your device even if it is low.
7. Adjust the volume on your portablemusic player until it reaches the volumelevel of the FM station or CD. Do thisby switching back and forth betweenthe AUX and FM or CD controls.
USB PORT (IF EQUIPPED)
321
Super Duty (), enUSA
Audio SystemE163160 E163161