2015 FORD EXPLORER Owners Manual

BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers. In
those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
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of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
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Obtaining a French Owner’s Manual
A French owner’s manual can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go tohttp://www.safercar.gov;
or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY)
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510, or online at:
http://www.tc.gc.ca/eng/roadsafety/menu.htm
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CHANGING A FUSE
Fuses
WARNING:Always replace a fuse with one that has the
specified amperage rating. Using a fuse with a higher amperage
rating can cause severe wire damage and could start a fire.
If electrical components in your
vehicle are not working, a fuse may
have blown. Blown fuses are identified
by a broken wire within the fuse.
Check the appropriate fuses before
replacing any electrical components.
FUSE SPECIFICATION CHART
Power Distribution Box
WARNING:Always disconnect the battery before servicing high
current fuses.
WARNING:To reduce risk of electrical shock, always replace the
cover to the power distribution box before reconnecting the
battery or refilling fluid reservoirs.
The power distribution box is located in the engine compartment. It has
high-current fuses that protect your vehicle’s main electrical systems
from overloads.
If the battery has been disconnected and reconnected, seeChanging the
Vehicle Batteryin theMaintenancechapter.
15
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The high-current fuses are coded as follows:
Fuse or relay
numberFuse amp
ratingProtected components
1 — Not used
2 — Not used
3 30A** Trailer brake control module
4 30A** Wipers, Front washer
5 50A** Anti-lock brake system pump
6 — Not used
7 30A** Power liftgate
8 20A** Moonroof
9 20A** Power point #2 (console rear)
10 — 3rd row rear seat release relay
11 — Rear window defroster relay
12 — Trailer tow battery charge relay
13 — Starter motor relay
14 — Engine cooling fan #2 high speed
relay
15 — Fuel pump relay
16 — Not used
97
98
77969594
93 92 91 90 89
88
66
4478
56
39
26
18 1617
312 4 5 6 7 8 919 20 21 22 23 2427 28 29 30 3140 41 42 4355
57 58 59 60 61 62 63 64 6579 80 81 82 83 84 85 86 87
67
45
32
10 11 12 1333 34 3546 47 48 49 50 5168 69 70 71 72 74
73 76
75
53
37 36 54
38
25
151452
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Fuse or relay
numberFuse amp
ratingProtected components
17 40A** 110-volt AC power point
18 40A** Front blower motor
19 30A** Starter motor
20 20A** Power point #1, cigar lighter
21 20A** Power point #3 (cargo area)
22 30A** Third row seat module
23 30A** Driver power seat, Memory
module
24 30A** Trailer tow battery charge
25 — Not used
26 40A** Rear window defroster, Heated
mirrors
27 20A** Power point (console)
28 30A** Climate controlled seats
29 40A** Engine cooling fan #1 high speed
power, Engine cooling fan #1 and
#2 low speed primary fuse
30 40A** Engine cooling fan #2 high speed
fuse
31 25A** Engine cooling fan #1 and #2 low
speed secondary fuse
32 — Auxiliary blower motor relay
33 — Engine cooling fan #1 and #2 low
speed relay #2
34 — Blower motor relay
35 — Engine cooling fan #1 high speed
relay, Engine cooling fan #1 and
#2 low speed relay #1
36 — Not used
37 — Trailer tow right stop/turn lamps
relay
38 — Trailer tow backup relay
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Fuse or relay
numberFuse amp
ratingProtected components
39 40A** Auxiliary blower motor
40 — Not used
41 30A** Second row heated seats
42 30A** Passenger seat
43 40A** Anti-lock brake system valves
44 — Rear washer relay
45 5A* Rain sensor
46 — Not used
47 — Not used
48 — Not used
49 — Not used
50 15A* Heated mirrors
51 — Not used
52 — Not used
53 — Trailer tow left stop/turn lamps
relay
54 — Not used
55 — Wiper relay
56 15A* Transmission control module
57 20A* Left high-intensity discharge
headlamps
58 10A* Alternator sensor
59 10A* Brake on/off switch
60 10A* Trailer tow back-up lamps
61 20A* Second row seat release
62 10A* Air conditioning clutch
63 15A* Trailer tow stop/turn lamps
64 15A* Rear wipers
65 30A* Fuel pump
66 — Powertrain control module relay
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