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Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
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•The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would trigger 911 Assist); however, SYNC tries to contact
emergency services if 911 Assist triggers. If a connected phone sustains
damage or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the
occupant(s) in your vehicle is able to talk with the operator. Be prepared
to provide your name, phone number and location immediately, because
not all 911 systems are capable of receiving this information
electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware sustains damage in a
crash.
•The vehicle’s battery or SYNC system has no power.
•The phones(s) previously paired or connected to the system are
thrown from the vehicle.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that
your vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators your vehicle location or other details about your vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
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Dipstick
automatic transmission
fluid ..........................................322
engine oil .................................315
Display settings .........................519
Driver alert ................................248
Driving under special
conditions ..................211, 214, 216
sand .........................................215
snow and ice ...........................217
through water .................216, 284
Dual automatic temperature
control (DATC) .................146, 148
E
Electronic message center .......123
Electronic stability control ......224
Emergencies, roadside
jump-starting ..........................289
running out of fuel .................197
Emergency brake
(see Parking brake) ..................220
Emission control system ..........202
End user license agreement ....552
Engine ........................................384
cleaning ...................................343
coolant .....................................316
fail-safe cooling .......................320
idle speed control ...................327
lubrication specifications .......386
refill capacities ........................386
service points ..................312–314
Engine block heater .................192
Engine oil
checking and adding ..............315
dipstick ....................................315
filter, specifications ................391refill capacities ........................386
specifications ..........................386
Event data recording ..................13
Exhaust fumes ..........................192
F
Fail safe cooling ........................320
Fleet MyKey programming ........69
Floor mats .................................284
Fluid capacities .........................386
Fuel
cap ...........................................199
capacity ...................................386
choosing the right fuel ...195–196
filler funnel .............................197
filling your vehicle with fuel ..199
filter, specifications ........327, 391
fuel pump shut-off ..................288
octane rating ...........................384
quality ......................................195
running out of fuel .................197
safety information relating to
automotive fuels .....................194
Fuel and distance computer ....127
outside temperature
indicator ..................................127
to empty indicator ..................127
trip distance ............................127
trip/reset button .....................127
Fuel - flex fuel vehicle
(FFV) .........................................196
Fuses ..................................300, 306
G
Garage door opener ..................177
Gas cap (see Fuel cap) ............199
590Index
2015 Explorer(exp)
Owners Guide gf, 2nd Printing, September 2014
USA(fus)
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