2015 FORD EXPEDITION bluetooth

911 Assist® (If Equipped)
WARNING:Unless the 911 Assist setting is set on before a
crash, the system will not dial for help, which could delay
response time, potentially increasing the risk of serious injury or death
after a crash.
WARNING:Do not wait for 911 Assist to make an emergency
call if you can do it yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be
damaged or non-functional.
WARNING:Always place your phone in a secure location in your
vehicle so it does not become a projectile or damaged in a crash.
Failure to do so may cause serious injury to someone or damage the
phone, which could prevent 911 Assist from working properly.
Note:The SYNC 911 Assist feature must be set on prior to the incident.
Note:Before setting this feature on, make sure that you read the 911
Assist privacy notice later in this section for important information.
Note:If any user turns 911 Assist on or off, that setting applies for all
paired phones. If 911 Assist is turned off, either a voice message plays or
a display message (or icon) comes on (or both) when your vehicle is
started after a previously paired phone connects.
Note:Every phone operates differently. While SYNC 911 Assist works
with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excludes knee airbags and rear inflatable
safety belts [if equipped]) or activates the fuel pump shut-off, your
SYNC-equipped vehicle may be able to contact emergency services by
dialing 911 through a paired and connected Bluetooth-enabled phone.
You can learn more about the 911 Assist feature, visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
•For information on airbag deployment, see theSupplementary
Restraints Systemchapter.
•For information on the fuel pump shut-off, see theRoadside
Emergencieschapter.
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Setting 911 Assist On
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
PressApps>911 Assist,>On.
You can also access 911 Assist by:
•Pressing the Settings icon >Settings>Phone>911
Assist,or
•Pressing the Settings icon >Help>911 Assist.
To Make Sure that 911 Assist Works Properly
•SYNC must be powered and working properly at the time of the
incident and throughout feature activation and use.
•The 911 Assist feature must be set on before the incident.
•You must pair and connect a Bluetooth-enabled and compatible phone
to SYNC.
•A connected Bluetooth-enabled phone must have the ability to make
and maintain an outgoing call at the time of the incident.
•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•
The vehicle must have battery power and be located in the United
States, Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off (which
would trigger 911 Assist); however, SYNC tries to contact emergency
services if 911 Assist triggers. If a connected phone sustains damage or
loses connection to SYNC, SYNC searches for, and tries to connect to, any
available previously paired phone and tries to make the call to 911.
Before making the call:
•SYNC provides a short window of time (about 10 seconds) to cancel
the call. If you fail to cancel the call, SYNC attempts to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to
call 911, to cancel the call, press Cancel on your screen or press and
hold the phone button on your steering wheel.”
If you do not cancel the call, and SYNC makes a successful call, a
pre-recorded message plays for the 911 operator, and then the occupant(s)
in your vehicle is able to talk with the operator. Be prepared to provide
your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
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Media Player
Press the Settings icon >Settings>Media Player,then select
from the following:
Media player
AutoplayWhen this feature is on, the system
automatically switches to the media source
upon initial connection. This allows you to
listen to music during the indexing process.
When this feature is off, the system does not
automatically switch to the inserted media
source.
Bluetooth DevicesSelect to connect, disconnect, add or delete a
device. You can also set a device as your
favorite so that the system automatically
attempts to connect to that device at every
ignition cycle.
Gracenote Database
InfoThis allows you to view the version level of
the Gracenote Database.
Gracenote
ManagementWith this feature on, the Gracenote Database
supplies metadata information for your music
files. This overrides information from your
device. This feature defaults to off.
Cover Art PriorityWith this feature on, the Gracenote Database
supplied cover art for your music files. This
overrides any art from your device. This
feature defaults to Media Player.
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Phone Settings
Press the Settings icon >Settings>Phone,then select from
the following:
Phone
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
BluetoothTurn Bluetooth on and off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring inside your vehicle. With this
feature turned on, text message notifications
are also suppressed and do not ring inside
your vehicle.
911 AssistTurn on or turn off the 911 Assist feature.
See911 Assistin theSYNC applications
and servicessection.
Phone RingerSelect the type of notification for phone calls
- ring tone, beep, text to speech, or have it be
silent.
Text Message
NotificationSelect the type of notification for text
messages - alert tone, beep, text to speech, or
have it be silent.
Internet Data
ConnectionIf compatible with your phone, you can adjust
your internet data connection. Select to make
your connection profile with the personal area
network or to turn off your connection. You
can also choose to adjust your settings or
have the system always connect, never
connect when roaming or query on connect.
Press?for more information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningHave the system alert you when in Roaming
mode.
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Wireless & Internet
USB Mobile
BroadbandInstead of using Wi-Fi, your system can also
use a USB mobile broadband connection to
access the internet. (You must turn on your
mobile broadband device on your personal
computer before connecting it to the system.)
This screen allows you to set up what is your
typical area for your USB mobile broadband
connection. (USB mobile broadband settings
may not display if the device is already on.)
You can select the following: Country, Carrier,
Phone Number, User Name and Password.
Bluetooth SettingsShows you the currently paired devices as
well as giving you your typical Bluetooth
options to connect, disconnect, set as favorite,
delete and add device. Bluetooth is a
registered trademark of the Bluetooth SIG.
Prioritize
Connection MethodsChoose your connection methods and change
them as needed. You can select to Change
Order and have the system either always
attempt to connect using a USB mobile
broadband or using Wi-Fi.
The Wi-Fi CERTIFIED Logo is a
certification mark of the Wi-Fi Alliance.
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Phone issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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