SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. You can learn more about personalization
by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to
SYNC Services) to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with SYNC Services and
continue enjoying your personalized services.
Portable
You can even access your account outside your vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.
SYNC AppLink
Note: This feature is only available in the
United States.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: iPhone users need to connect the
phone to the USB port in order to start the
application. We recommend you lock your
iPhone after starting an application.
Note: The AppLink feature is not available
if your vehicle is equipped with the MyFord
Touch or MyLincoln Touch system.
Note: Depending on your display type, you
can access AppLink from the media menu,
the phone menu, or by using voice
commands. Once an app is running through
AppLink, you can control main features of
the app through voice commands and
steering wheel controls. To Access Using the Phone Menu
1. Press the phone button to access the
SYNC phone menu on-screen.
2. Scroll to Mobile Apps and press OK to access a list of available applications.
3. Scroll through the list of available applications and press OK to select a
particular app.
4. Once an app is running through SYNC,
you can access an app ’s menu by
pressing the MENU button to first
access the SYNC menu.
5. Select "SYNC-Media" by pressing
OK.
6. Scroll until "
then press
OK. From here, you can
access an application's features, such
as Thumbs up and Thumbs down. For
more information, please visit
www.SYNCMyRide.com.
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This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.
Note:
Some features are not available while
your vehicle is moving.
Note: You can also directly access the
Home screen and Information screen by
pressing the Home ("house" icon) and
Information ("I" icon) buttons on your
steering wheel controls.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).
PHONE
Press to select any of the following:
• Phone
• Quick Dial
• Phonebook
• History
• Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map •
Edit Route
• Cancel Route
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help HOME
Press to access your home
screen. Depending on your
vehicle ’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability. INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
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•
Calendar
• Apps
ENTERTAINMENT
Press to select any of the following:
• AM
• FM
• SIRIUS
• CD
• USB
• BT Stereo
• SD Card
• A/V In
Depending on your vehicle and option
package, you may also have these controls
on your bezel:
• Power: Switch the media or climate
features off and on.
• VOL:
Control the volume of playing
media.
• Seek
and Tune: Use as you normally
would in media modes.
• Eject:
Eject a CD from the
entertainment system.
• SOURCE:
Touch the word repeatedly
to see all available media modes. The
screen does not change, but you see
the media change in the lower left
status bar.
• M:
Touch repeatedly to cycle through
available media modes.
• SOUND:
Touch the word to access the
Sound menu where you can adjust
settings such as: Bass, Treble,
Midrange, Balance and Fade, DSP
(Digital Signal Processing), Occupancy
Mode and Speed Compensated
Volume. (Your vehicle may not have
all of these sound options.) Using Your Steering Wheel
Controls
Depending on your vehicle and option
package, you can use your steering wheel
controls to interact with the touchscreen
system.
•
VOL:
Control the volume of audio
output.
• Seek:
•While in radio mode, press to seek
between memory presets or press
and hold to seek between stations.
• While in USB or CD mode, press to
seek between tracks or press and
hold to fast seek.
• Voice:
Press to start a voice session.
Press again to silence an active voice
prompt so you can begin speaking.
Press and hold to end a voice session.
• PHONE ACCEPT:
•Press to answer a call, or to switch
between calls.
• PHONE REJECT:
•Press to end a call, or to reject an
incoming call.
• HOME: Press to go to the home screen.
• I: Press to go to the information screen.
See
Steering Wheel (page 69).
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used
for cleaning glasses. If dirt or fingerprints
are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray
alcohol onto the display. Do not use
detergent or any type of solvent to clean
the display.
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
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Using Voice Recognition
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the lower left status
bar indicating the status of the voice
session (such as Listening, Success, Failed,
Paused or Try Again).
How to Use Voice Commands with Your
System
Press the voice icon. After the
tone, speak your command
clearly.
These commands can be said at any time
during a voice session
"Cancel""Exit"
"Go back"
"List of commands" "Main menu""Next page"
"Previous page"
"What can I say?" "Help" What Can I Say?
To access the available voice commands
for the current session, do one of the
following:
•
During a voice session, press the Help
icon (?) in the lower left status bar of
the screen.
• Say, "What can I say?" for an
on-screen listing of the possible voice
commands associated with your
current voice session.
• Press the voice icon. After the tone, say,
"Help" to hear a list of possible voice
commands.
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken prior to this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon.
Accessing a List of Available Commands
• If you use the touchscreen, press the
Settings icon >
Help > Voice
Command List.
• If you use the steering wheel control,
press the voice icon. After the tone,
speak your command clearly.
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Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock
Note: You cannot manually set the date.
Your vehicle ’s GPS does this for you.
Note: If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time. 1. Press the Settings icon > Clock.
2. Press
+ and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings". Press the Settings icon >
Display
, to access and make
adjustments using the
touchscreen. •
Brightness
allows you to make the
screen display brighter or dimmer.
• Auto DIM
, when set to On, lets you use
the Auto Dim Manual Offset feature.
When set to
Off, screen brightness
does not change.
• Mode
allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
• If you select
AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
• Auto Dim Manual Offset
allows you
to adjust screen dimming as the
outside lighting conditions change from
day to night. This feature also allows
you to adjust screen brightness using
the instrument panel dimming control.
• Edit Wallpaper
•You can have your touchscreen
display the default photo or upload
your own.
Uploading Photos for Your Home
Screen Wallpaper
Note: You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note: Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos. To access, press the Settings
icon >
Display > Edit
Wallpaper, and then follow the
system prompts to upload your
photographs.
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Press the voice icon on the
steering wheel. When prompted,
you can say:
"BROWSE" within devices
"Browse" *
"Browse
"Browse
"Browse SD card"
"Browse Sirius channel guide" **
"Browse USB" "Help"
* If you only say, "Browse", you can then
say any commands in the following chart.
** This command is only usable if you have
an active subscription to SIRIUS satellite
radio. "BROWSE"
"
"
"SD card" **
"Sirius Channel Guide" *
"USB" **
"Help"
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** For more commands in SD card or USB
mode, see the "SD Card and USB Port"
section of this chapter. Your voice system allows you to change
audio sources with a simple voice
command. For example, if you are listening
to music on a USB device, then want to
switch to a satellite radio channel, simply
press the voice button on the steering
wheel controls and say the name of the
SIRIUS station (such as, "the Highway").
The following voice commands are
available at the top level of the voice
session no matter which current audio
source you are listening to (such as a USB
device or SIRIUS satellite radio).
Note:
This is only available when your
MyFord Touch system language is set to
North American English. Sample commands
"<87.9-107.9>""<530-1710>"
"
"AM <530-1710>"
"FM <87.9-107.9>"
"Play [album]
"Play [artist]
"Play [genre]
"Play [playlist]
"Play [song]
"Play
"Play
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. Radio Voice Commands If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
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Troubleshooting tips
Action
Cause
Radio display
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Call SIRIUS
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found. Check Channel
Guide.
No action required.
SIRIUS has updated the
channels available for your
vehicle.
Subscription Updated.
SIRIUS Satellite Radio Voice
Commands If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands. "SIRIUS"
"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2" "SIRIUS"
"SAT 2 preset <#>" "SAT 3"
"SAT 3 preset <#>" "Sirius <0-223>" "Sirius off""Sirius on"
"Sports game" *
"Tune" **
"Help"
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
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