2015 FORD E SERIES service

Extended Service Plan 261
Audio System 264
AM/FMstereo........................................266
AM/FM/CD with SYNC.................................267
Satellite radio information...............................269
Auxiliary input jack...................................272
USB port...........................................273
SYNC® 275
Pairing your phone for the first time.......................280
911 Assist™.........................................296
Vehicle Health Report..................................298
Appendices 327
Scheduled Maintenance 338
Normal scheduled maintenance and log.....................343
Index 354
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation.
No part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2014
6Table of Contents
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

Symbol Description Symbol Description Symbol Description
Fasten safety
beltFront airbagFront fog
lamps
Fuel pump
resetFuse
compartmentHazard
warning
flasher
Heated rear
windowInterior
luggage
compartment
releaseJack
Lighting
controlLow tire
pressure
warningMaintain
correct fluid
level
Panic alarmParking aid
systemParking brake
system
Power
steering fluidPower
windows front
and rearPower
window
lockout
Service
engine soonSide airbagStability
control
Windshield
defrost and
demistWindshield
washer and
wiper
Introduction9
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DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. Additionally, when your vehicle is in for service or repair,
Ford Motor Company, Ford of Canada, and service and repair facilities
may access or share among them data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose to use the SYNC® Vehicle
Health Report, you consent that certain diagnostic information may also
be accessed electronically by Ford Motor Company and Ford authorized
service facilities, and that the diagnostic information may be used for any
purpose. See theSYNC®chapter for more information.
Event Data Recording
This vehicle is equipped with an event data recorder (EDR).
The main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
•How various systems in your vehicle were operating;
•Whether or not the driver and passenger safety belts were
buckled/fastened;
•How far (if at all) the driver was depressing the accelerator
and/or the brake pedal;
•How fast the vehicle was travelling;
•Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
10Introduction
2015 Econoline(eco)
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Note:EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under normal
driving conditions and no personal data or information (e.g., name,
gender, age, and crash location) is recorded (see limitations
regarding 911 Assist and Traffic, Directions and Information privacy
below). However, parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement, that
have such special equipment, can read the information if they have
access to the vehicle or the EDR. Ford Motor Company and Ford of
Canada do not access event data recorder information without
obtaining consent, unless pursuant to court order or where
required by law enforcement, other government authorities or
other third parties acting with lawful authority. Other parties may
seek to access the information independently of Ford Motor
Company and Ford of Canada.
Note:Including to the extent that any law pertaining to Event
Data Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash involving
the deployment of an airbag or, in certain vehicles, the activation of
the fuel pump shut-off. Certain versions or updates to 911 Assist
may also be capable of being used to electronically or verbally
provide to 911 operators the vehicle location (such as latitude and
longitude), and/or other details about the vehicle or crash or
personal information about the occupants to assist 911 operators
to provide the most appropriate emergency services. If you do not
want to disclose this information, do not activate the 911 Assist
feature. See your SYNC® chapter for more information.
Additionally, when you connect to Traffic, Directions and
Information (if equipped, U.S. only), the service uses GPS
technology and advanced vehicle sensors to collect the vehicle’s
current location, travel direction, and speed (“vehicle travel
information”), only to help provide you with the directions, traffic
reports, or business searches that you request. If you do not want
Ford or its vendors to receive this information, do not activate the
service. For more information, see Traffic, Directions and
Information, Terms and Conditions. See your SYNC® chapter for
more information.
Introduction11
2015 Econoline(eco)
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USA(fus)

CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides years
of service is to have it maintained in line with our recommendations using
parts that conform to the specifications detailed in this owner’s manual.
Genuine Ford and Motorcraft parts meet or exceed these specifications.
12Introduction
2015 Econoline(eco)
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USA(fus)

Notice to owners of pickup trucks and utility type vehicles
WARNING:Utility vehicles have a significantly higher rollover
rate than other types of vehicles.
Before you drive your vehicle, please read this Owner’s Manual carefully.
Your vehicle is not a passenger car. As with other vehicles of this type,
failure to operate your vehicle correctly may result in loss of vehicle
control, vehicle rollover, personal injury or death.
Using your vehicle as an ambulance
If your light truck is equipped with the Ford Ambulance Preparation
Package, it may be utilized as an ambulance. Ford urges ambulance
manufacturers to follow the recommendations of theFord Incomplete
Vehicle Manual, Ford Truck Body Builder’s Layout Bookand the
Qualified Vehicle Modifiers (QVM) Guidelinesas well as pertinent
supplements. For additional information, please contact the Truck Body
Builders Advisory Service at http://www.fleet.ford.com/truckbbas/ and
then by selecting “Contact Us” or by phone at 1–877–840–4338.
Use of your Ford light truck as an ambulance, without the Ford
Ambulance Preparation Package voids the Ford New Vehicle Limited
Warranty and may void the Emissions Warranties. In addition, ambulance
usage without the preparation package could cause high underbody
temperatures, overpressurized fuel and a risk of spraying fuel which
could lead to fires.
If your vehicle is equipped with the Ford Ambulance Preparation
Package, it will be indicated on the Safety Compliance Certification
Label. The label is located on the driver’s side door pillar or on the rear
edge of the driver’s door. You can determine whether the ambulance
manufacturer followed Ford’s recommendations by directly contacting
that manufacturer.
14Introduction
2015 Econoline(eco)
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USA(fus)

PRINCIPLES OF OPERATION
WARNING:Airbags do not inflate slowly or gently, and the risk
of injury from a deploying airbag is the greatest close to the trim
covering the airbag module.
WARNING:All occupants of your vehicle, including the driver,
should always properly wear their safety belts, even when an
airbag supplemental restraint system is provided. Failure to properly
wear your safety belt could seriously increase the risk of injury or
death.
WARNING:Airbags can kill or injure a child in a child seat.
Always transport children 12 years old and under in the back
seat and always properly use appropriate child restraints.
WARNING:Never place your arm over the airbag module, as a
deploying airbag can result in serious arm fractures or other
injuries.
WARNING:Airbags can kill or injure a child in a child seat.
Never place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
seat upon which the child seat is installed all the way back.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses as you could be
seriously injured or killed. Contact your authorized dealer as soon as
possible.
WARNING:Several airbag system components get hot after
inflation. Do not touch them after inflation as this may result in
serious injury.
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2015 Econoline(eco)
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WARNING:If your vehicle has rear seats, always transport
children who are 12 and younger in a rear seating position.
Always use safety belts and child restraints properly. Do not place a
child in a rear facing infant seat in the front seat unless your vehicle is
equipped with an airbag ON and OFF switch and the passenger airbag
is turned off. This is because the back of the infant seat is too close to
the inflating airbag and the risk of a fatal injury to the infant when the
airbag inflates is substantial.
WARNING:If the OFF light is illuminated when the passenger
airbag switch is in the ON position and the ignition switch is in
ON, have the passenger airbag switch serviced at an authorized dealer
immediately.
The passenger airbag remains off until you turn it back on.
1. Insert the ignition key and turn the
switch to on.
2. The OFF light will briefly illuminate
when the ignition is turned on. This
indicates that the passenger airbag is
operational.
The passenger side airbag should always be on (the airbag OFF light
should not be illuminated) unless the passenger is a person who meets
the requirements stated either in Category 1, 2 or 3 of the National
Highway Traffic Safety Administration/Transport Canada deactivation
criteria which follows.
The vast majority of drivers and passengers are much safer with an
airbag than without. To do their job and reduce the risk of life
threatening injuries, airbags must open with great force, and this force
can pose a potentially deadly risk in some situations, particularly when a
front seat occupant is not properly buckled up. The most effective way
to reduce the risk of unnecessary airbag injuries without reducing the
overall safety of the vehicle is to make sure all occupants are properly
restrained in the vehicle, especially in the front seat. This provides the
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2015 Econoline(eco)
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