2015 FORD E SERIES bluetooth

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
320SYNC®
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

AppLink issues
Issue Possible
cause(s)Possible solution(s)
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.There is a
bluetooth bug on
some order
versions of the
Android OS that
may cause apps
that were found
on your previous
vehicle drive to
not be found
again if you have
not turned off
bluetooth.Reset the Bluetooth on your
phone by turning it off and then
turning Bluetooth back on. If
you are in your vehicle, SYNC
should be able to automatically
reconnect to your phone if you
press thePhonebutton.
My iPhone phone
is connected, my
app is running, I
restarted the app
but I still cannot
find it on SYNC.The USB
connection to
SYNC may need
to be reset.Unplug the USB cable from the
phone, wait a moment, and plug
the USB cable back in to the
phone. After a few seconds, the
app should appear in SYNC’s
Mobile Apps Menu. If not,
Force Closethe application
and restart it.
I have an Android
phone. I found
and started my
media app on
SYNC, but there
is no sound or
the sound is very
low.The bluetooth
volume on the
phone may be
low.Try increasing the Bluetooth
volume of the device by using
the device’s volume control
buttons which are most often
found on the side of the device.
SYNC®325
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

AppLink issues
Issue Possible
cause(s)Possible solution(s)
I can only see
some of the
AppLink apps
running on my
phone listed in
SYNC’s Mobile
Apps Menu.Some Android
devices have a
limited number of
bluetooth ports
apps can use to
connect. If you
have more
AppLink apps on
your phone than
the number of
available
Bluetooth ports,
you will not see
all of your apps
listed in SYNC’s
mobile apps
menu.Force close or uninstall the apps
you do not want SYNC to find. If
the app has aFord SYNC
setting, disable that setting in
the app’s settings menu on the
phone.
326SYNC®
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)

K
Keyless entry system
autolock .....................................52
Keys .............................................56
positions of the ignition ...........94
L
Lamps ..........................................60
bulb replacement
specifications chart ................200
daytime running light ...............61
headlamps .................................60
headlamps, flash to pass ..........60
interior lamps ...........................62
replacing bulbs .......................195
Lights, warning and indicator ....70
Loading instructions .................125
Load limits .................................119
Locks
autolock .....................................52
doors ..........................................51
Lubricant specifications ...........250
Lug nuts ....................................246
M
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................313
Message center ...........................74
system check button ................75
warning messages .....................79
Mirrors ...................................64, 67
fold away ...................................64
side view mirrors (power) .......64
Motorcraft® parts .............201, 255O
Octane rating ............................101
P
Pairing other phones ................281
Pairing your phone for the first
time ............................................280
Parking brake ............................114
Parts (see Motorcraft®
parts) .........................................255
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................292
Phone redial ..............................286
Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................311
Power distribution box (see
Fuses) ........................................160
Power door locks ........................51
Power mirrors .............................64
Powerpoint ..................................90
Power steering ..........................118
fluid, checking and adding ....185
fluid, refill capacity ................250
fluid, specifications .................250
Power Windows ...........................63
Preparing to drive your
vehicle ........................................139
Privacy information ..................277
Putting a call on/off hold .........284
Index357
2015 Econoline(eco)
Owners Guide gf, 1st Printing, June 2014
USA(fus)