
SYNC Services quick tips
PersonalizingYou can personalize your Services feature to
provide quicker access to your most used or
favorite information. You can save address
points such as work or home. You can also
save favorite information like sports teams or
a news category. To learn more, log onto
www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while you
are connected to SYNC Services) to interrupt
a voice prompt or an audio clip (such as a
sports report), wait for the listening tone, and
say your voice command.
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number). You
can pair and connect your phone to any
vehicle equipped with SYNC Services and
continue enjoying your personalized services.
You can even access your account outside the
vehicle. Just use the number on your phone’s
call history. Traffic and Directions features do
not function properly but information services
and the 411 connect and text message
features are available.
SYNC AppLink™
Note:This feature is only available in the United States.
Note:Your smartphone must be paired and connected to SYNC to access
AppLink.
Note:iPhone users need to connect the phone to the USB port in order
to start the application. It is recommended to lock your iPhone after
starting an application.
Note:The AppLink feature is not available if your vehicle is equipped
with the MyFord Touch or MyLincoln Touch system.
Depending on your display type, you can access AppLink from the media
menu, the phone menu, or by using voice commands. Once an app is
running through AppLink, you can control main features of the app
through voice commands and steering wheel controls.
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USING SYNC WITH YOUR MEDIA PLAYER
You can access and play music from your digital music player over the
vehicle’s speaker system using the system’s media menu or voice
commands. You can also sort and play your music by specific categories,
such as artists or albums.
Note:The system is capable of indexing up to 6,000 songs.
SYNC is capable of hosting nearly any digital media player including:
iPod, Zune™, Plays from device players, and most USB drives. SYNC also
supports audio formats such as MP3, WMA, WAV and ACC.
Connecting Your Digital Media Player via the USB Port
Note:If your digital media player has a power switch, ensure that the
device is turned on.
To connect using voice commands:
1. Plug the device into the vehicle’s USB port.
2. Press the voice icon and when prompted, say “USB”.
3. You can now play music by saying any of the appropriate voice
commands. See the media voice commands.
To connect using the system menu:
1. Plug the device into the vehicle’s USB port.
2. Press AUX and then MENU to enter the Media Menu.
3. Scroll until Select Source appears and press OK.
4. Scroll to select USB and press OK.
5. Depending on how many digital media files are on your connected
device, Indexing may appear in the radio display. When indexing is
complete, the screen returns to the Play Menu.
6. Press OK and scroll through selections of:
•Play All
•Artists
•Albums
•Genres
•Playlists
•Tracks
•Explore USB
•Similar Music
•Return
When the desired selection appears in the display, press OK to build
your desired music selection.
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Voice command guide
“Refine”This allows you to make your previous
command more specific. For example, if you
asked to search and play all music by a
certain artist, you could then say “refine
album” and choose a specific album from the
list to view. If you then select Play, the system
only plays music from that specific album.
Press the voice icon and when prompted say “Bluetooth Audio” and then
any of the following:
“BLUETOOTH AUDIO”
“(Phone) (Media) (Bluetooth) Connections”
“Pause”
“Play”
“Play next track ”
“Play previous track ”
Media Menu Features
The media menu allows you to select your media source, how to play
your music (by artist, genre, shuffle, repeat, etc.), and also to add,
connect or delete devices.
1. Press AUX and then MENU to enter the Media Menu.
2. Scroll to cycle through:
When you select: You can:
Play MenuPlay your music by artist, album, genre,
playlists, tracks, similar music or to simply,
play all. You can also choose to Explore USB
to view the supported digital music files on
your playing device.
See Play Menu later in this section for more
information.
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When you select: You can:
Select SourceSYNC USB:Press OK to access music
plugged into your USB port. You can also plug
in devices to charge them (if supported by
your device). Once connected, the system
indexes any readable media files. (The time
required to complete this depends on the size
of the media content being indexed.) If
Autoplay is on, you can access media files
randomly as they are indexed. If turned off,
indexed media is not available until the
indexing process is complete. SYNC is capable
of indexing thousands of average size media
and notifies you if the maximum indexing file
size is reached.
Bluetooth Audio: This is a phone-dependent
feature which allows you to stream music
playing on your Bluetooth-enabled phone. If
supported by your device, you can press
SEEK to play the previous or next track.
SYNC Line In:Press OK to select and play
music from your portable music player over
the vehicle’s speakers.
Note:If you have already connected a device
to the USB port, you cannot access the line in
feature. Some digital media players require
both USB and line in ports to stream data and
music separately.
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When you select: You can:
Master ResetCompletely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
ApplicationDownload new software applications (if
available) and then load the desired
applications through your USB port. See the
web site for more information.
ReturnExit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone issues
Issue Possible
cause(s)Possible solution(s)
There is
excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Microsoft Corporation or affiliate entity providing the Supplemental
Component(s) shall be the licensor of the Supplemental Component(s).
FORD MOTOR COMPANY, MS, Microsoft Corporation, their affiliates
and/or their designated agent reserve the right to discontinue without
liability any Internet-based services provided to you or made available to
you through the use of the SOFTWARE.
•Links to Third Party Sites:The MS SOFTWARE may provide you
with the ability to link to third party sites through the use of the
SOFTWARE. The third party sites are not under the control of MS,
Microsoft Corporation, their affiliates and/or their designated agent.
Neither MS nor Microsoft Corporation nor their affiliates nor their
designated agent are responsible for (i) the contents of any third
party sites, any links contained in third party sites, or any changes or
updates to third party sites, or (ii) webcasting or any other form of
transmission received from any third party sites. If the SOFTWARE
provides links to third party sites, those links are provided to you only
as a convenience, and the inclusion of any link does not imply an
endorsement of the third party site by MS, Microsoft Corporation,
their affiliates and/or their designated agent.
•Obligation to Drive Responsibly:You recognize your obligation to
drive responsibly and keep attention on the road. You will read and
abide with the DEVICE operating instructions particularly as they
pertain to safety and assumes any risk associated with the use of the
DEVICE.
UPGRADES AND RECOVERY MEDIA:If the SOFTWARE is provided
by FORD MOTOR COMPANY separate from the DEVICE on media such
as a ROM chip, CD ROM disk(s) or via web download or other means,
and is labeled “For Upgrade Purposes Only” orFor Recovery Purposes
Onlyyou may install one (1) copy of such SOFTWARE onto the
DEVICE as a replacement copy for the existing SOFTWARE, and use it
in accordance with this EULA, including any additional EULA terms
accompanying the upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:All title and intellectual
property rights in and to the SOFTWARE (including but not limited to
any images, photographs, animations, video, audio, music, text and
“applets,” incorporated into the SOFTWARE), the accompanying printed
materials, and any copies of the SOFTWARE, are owned by MS,
Microsoft Corporation, FORD MOTOR COMPANY, or their affiliates or
suppliers. The SOFTWARE is licensed, not sold. You may not copy the
printed materials accompanying the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use
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911 Assist™ ..............................296
A
ABS (see Brakes) .....................113
Accessing call history/phone
book during active call .............284
Accessing your media menu
features ......................................308
Accessing your phone menu
features ......................................286
Accessory delay ..........................63
Active call menu options .........284
Advanced menu options ...294, 315
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................294
Airbag supplemental restraint
system ..........................................40
and child safety seats ..............41
description ................................40
disposal ......................................47
driver airbag ..............................40
passenger airbag .......................40
passenger deactivation
switch ........................................41
side airbag .................................40
Air cleaner filter .......190–191, 255
Air conditioning ....................82–83
manual heating and air
conditioning system ...........82–83
Ambulance packages ..................14
Antifreeze (see Engine
coolant) .....................................172
Anti-lock brake system (see
Brakes) ......................................113Anti-theft system ........................55
arming the system ....................56
AppLink™ .................................303
Audio system
Single CD ........................266–267
Audio system
(see Radio) ........................266–267
Automatic transmission
driving an automatic
overdrive .................................108
fluid, adding ............................177
fluid, checking ........................177
fluid, refill capacities ..............250
fluid, specification ..................250
Auxiliary input jack (Line in) ..272
Auxiliary powerpoint ..................90
Axle
lubricant specifications ..........250
refill capacities ........................250
traction lok ..............................112
B
Battery .......................................186
acid, treating emergencies .....186
jumping a disabled battery ....148
maintenance-free ....................186
replacement, specifications ...255
servicing ..................................186
Booster seats ...............................21
Brakes ........................................113
anti-lock ...................................113
anti-lock brake system (ABS)
warning light ...........................113
brake warning light ................113
fluid, checking and adding ....184
fluid, refill capacities ..............250
fluid, specifications .................250
lubricant specifications ..........250
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