Wipers and Washers
Windshield Wipers.........................................70
Autowipers........................................................70
Rear Window Wiper and Washers
............71
Lighting
Lighting Control...............................................73
Autolamps
.........................................................73
Instrument Lighting Dimmer......................74
Headlamp Exit Delay
.....................................75
Daytime Running Lamps.............................75
Front Fog Lamps............................................76
Direction Indicators........................................76
Interior Lamps
.................................................76
Ambient Lighting.............................................77
Windows and Mirrors
Power Windows
..............................................79
Global Opening
..............................................80
Exterior Mirrors
...............................................80
Interior Mirror
...................................................82
Sun Visors
.........................................................82
Sun Shades
......................................................82
Instrument Cluster
Gauges...............................................................84
Warning Lamps and Indicators................86
Audible Warnings and Indicators............90
Information Displays
General Information
.......................................91
Information Messages
...............................100
Climate Control
Automatic Climate Control
.......................107
Hints on Controlling the Interior Climate........................................................108
Heated Windows and Mirrors...................110
Cabin Air Filter
................................................110 Remote Start..................................................110
Seats
Sitting in the Correct Position...................112
Head Restraints
..............................................112
Manual Seats
..................................................114
Power Seats
.....................................................115
Rear Seats
.........................................................117
Heated Seats
...................................................117
Rear Seat Armrest.........................................118
Universal Garage Door Opener
Universal Garage Door Opener................119
Auxiliary Power Points
Auxiliary Power Points................................124
Storage Compartments
Center Console
..............................................126
Overhead Console........................................126
Starting and Stopping the Engine
General Information.....................................127
Ignition Switch................................................127
Keyless Starting
.............................................127
Starting a Gasoline Engine.......................128
Engine Block Heater
....................................130
Unique Driving Character- istics
Hybrid Electric Vehicle................................132
Fuel and Refueling
Safety Precautions
......................................138
Fuel Quality.....................................................139
Running Out of Fuel....................................140
Refueling...........................................................141
Fuel Consumption
........................................145
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Maintenance
General Information....................................213
Opening and Closing the Hood...............213
Under Hood Overview -
Hybrid Electric
Vehicle (HEV)............................................214
Under Hood Overview -
Plug-In Hybrid
Electric Vehicle (PHEV).........................216
Engine Oil Dipstick........................................217
Engine Oil Check............................................217
Engine Coolant Check
................................218
Automatic Transmission Fluid Check............................................................222
Brake Fluid Check........................................222
Power Steering Fluid Check.....................222
Washer Fluid Check.....................................222
Fuel Filter
.........................................................222
Changing the 12V Battery.........................223
Checking the Wiper Blades......................224
Changing the Wiper Blades
.....................224
Adjusting the Headlamps.........................226
Removing a Headlamp
..............................227
Changing a Bulb...........................................227
Bulb Specification Chart............................231
Changing the Engine Air Filter.................233
Vehicle Care
General Information
...................................236
Cleaning Products
.......................................236
Cleaning the Exterior..................................236
Waxing..............................................................237
Cleaning the Engine
....................................237
Cleaning the Windows and Wiper Blades..........................................................238
Cleaning the Interior...................................238
Cleaning the Instrument Panel and Instrument Cluster Lens.......................239
Cleaning Leather Seats.............................239
Repairing Minor Paint Damage..............240
Cleaning the Alloy Wheels.......................240
Vehicle Storage
............................................240 Wheels and Tires
Temporary Mobility Kit..............................243
Tire Care
..........................................................255
Using Snow Chains.....................................269
Tire Pressure Monitoring System...........270
Technical Specifications
...........................273
Capacities and Specific- ations
Engine Specifications.................................275
Motorcraft Parts...........................................276
Vehicle Identification Number.................277
Vehicle Certification Label........................277
Transmission Code Designation............278
Capacities and Specifications................279
Audio System
General Information...................................282
Audio Unit - Vehicles With: AM/FM/CD/ SYNC
............................................................283
Audio Unit - Vehicles With: Premium AM/ FM/CD.........................................................285
Audio Unit - Vehicles With: Sony AM/FM/ CD..................................................................287
Digital Radio
..................................................290
Satellite Radio..............................................292
Audio Input Jack...........................................295
USB Port
.........................................................295
Media Hub
......................................................296
SYNC™
General Information
...................................297
Using Voice Recognition...........................299
Using SYNC™ With Your Phone.............301
SYNC™ Applications and Services.......312
Using SYNC™ With Your Media Player............................................................319
SYNC™ Troubleshooting..........................327
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents
Children 12 years old and under should
always be properly restrained in the rear
seats. The Safety Canopy will not interfere
with children restrained using a properly
installed child or booster seat because it
is designed to inflate downward from the
headliner above the doors along the side
window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
CRASH SENSORS AND
AIRBAG INDICATOR
WARNING
Modifying or adding equipment to
the front end of your vehicle
(including frame, bumper, front end
body structure and tow hooks) may affect
the performance of the airbag system,
increasing the risk of injury. Do not modify
the front end of your vehicle. Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module which deploys (activates) the
front safety belt pretensioners, driver
airbag, passenger airbag, seat mounted
side airbags, and the Safety Canopy. Based
on the type of accident (frontal impact,
side impact or rollover) the restraints
control module will deploy the appropriate
safety devices. The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. A warning indicator light in the
instrument cluster indicates the readiness
of the safety system. If this warning
indicator light is not functioning and there
is another fault within the system, the
message cluster may display an airbag
failure warning. See Information
Displays (page 91). You will hear five
tones that repeat periodically until you
repair the problem, the warning indicator
light or both. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following: •
The readiness light will not illuminate
immediately after the ignition is turned
on.
• The readiness light will either flash or
stay lit.
• A series of five beeps will be heard. The
tone pattern will repeat periodically
until the problem, the light or both are
repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The safety belt pretensioners and the
airbag supplemental restraint system is
designed to activate when your vehicle
sustains frontal or sideways deceleration
sufficient to cause the restraints control
module to deploy a safety device or when
a certain likelihood of a rollover event is
detected by the rollover sensor.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Supplementary Restraints System
3. Press and hold the liftgate control
button on the liftgate until you hear a
chime, indicating programming is
complete.
Note: You can only use the liftgate control
button to program the height.
Note: You cannot program the height if the
liftgate position is too low.
The new open liftgate height is recalled
when the power liftgate is opened. To
change the programmed height, repeat the
above procedure. Once you open the
power liftgate, you can manually move it
to a different height.
Note: The system recalls the new
programmed height until you reprogram it,
even if you disconnect the battery.
When operating the power liftgate after
you have programmed a lower height than
fully open, you can fully open the liftgate
by manually pushing it upward to the
maximum open position.
Obstacle Detection
When Closing
The system stops when it detects an
obstacle. Two short tones sound and the
system reverses to open. Once you remove
the obstacle, you can power close the
liftgate.
Note: Entering your vehicle while the
liftgate is closing can cause your vehicle to
bounce and activate obstacle detection. To
prevent this, let the power liftgate close
completely before you enter your vehicle.
Before driving off, check the instrument
cluster for a liftgate or door ajar message or
warning indicator. Failure to do this could
result in unintentionally leaving the liftgate
open while driving. When Opening
The system stops when it detects an
obstacle and two short tones sound. Once
you remove the obstacle, you can continue
to operate the liftgate.
Hands-Free Feature (If Equipped)
Make sure you have an intelligent access
transmitter within
3 ft (1 m) of the liftgate. 1. Move your foot under and away from
the rear bumper detection area in a
single-kick motion. Do not move your
foot sideways or the sensors may not
detect the motion.
2. The liftgate powers open or close.
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GAUGES
Left Information Display
A
Speedometer
B
Right Information Display
C
Left Information Display
Odometer
Located in the bottom of the information
display Registers the accumulated
distance your vehicle has traveled.
Battery Gauge:
Note: For Energi vehicles there are two
versions of the battery gauge. When your
vehicle is in hybrid mode, a simple battery
graphic displays your battery information.
When your vehicle is in plug-in power mode,
an enhanced battery graphic displays your
battery information.
The high voltage battery gauge provides
Charge Fill (State of Charge), Charge
Assist, Regen Active and Electric Range
(Energi only) information. Charge Fill (Hybrid Mode)
The fill level, or State of Charge indicates
the amount of energy stored in the high
voltage battery as a percent of total energy
capacity. The level will increase or
decrease as the battery charges and
discharges during normal operation.
Charge Fill (Energi Plug-in Power Mode)
The fill level indicates the amount of
energy stored in the high voltage battery
which is available for Plug-in Power Mode.
A full fill represents the total amount of
energy you can get from an external charge
(plugging your vehicle in). When the fill
reaches empty your vehicle will
automatically enter Hybrid Mode.
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E162393
Charge Assist
The up and down arrows provide
information about the energy going into
and out of the high voltage battery. The up
arrow above the battery indicates battery
charging such as from regenerative braking.
The down arrow below the battery
indicates battery discharging to provide
power for propulsion or vehicle
accessories.
Regen Active
A circular arrow symbol appears in the
center of the battery gauge when energy
is being recaptured through the
regenerative braking system.
This feature can be switched on or off in
the information displays settings menu.
See General Information (page 91).
Fuel Gauge:
Note: The fuel gauge may vary slightly
when your vehicle is moving or on a gradient. Switch the ignition on. The fuel gauge will
indicate approximately how much fuel is
left in the fuel tank. The arrow adjacent to
the fuel pump symbol indicates on which
side of your vehicle the fuel filler door is
located.
The needle should move toward F when
you refuel your vehicle. If the needle points
to E after adding fuel, this indicates your
vehicle needs service soon.
After refueling some variability in needle
position is normal:
•
It may take a short time for the needle
to reach F after leaving the gas station.
This is normal and depends upon the
slope of pavement at the gas station.
• The fuel amount dispensed into the
tank is a little less or more than the
gauge indicated. This is normal and
depends upon the slope of pavement
at the gas station.
• If the gas station nozzle shuts off
before the tank is full, try a different
gas pump nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuel
gauge needle is at 1/16th.
Variations: Distance-to-empty
Fuel gauge position
Driving type (fuel economy
conditions)
35 miles to 80 miles (56 kmto 129 km)
1/16th
Highway driving
35 miles (56km)
1/16th
Severe duty driving (trailer
towing, extended idle)
Vehicle Settings and Personalization
Display/Trip
See
General Information (page 91). Information
See
General Information (page 91).
Settings
See
General Information (page 91).
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Instrument Cluster
Brake Coach Display:
The Brake Coach appears after the vehicle
has come to a stop. It coaches you to brake
in a manner which maximizes the amount
of energy returned through the
regenerative braking system. The percent
displayed is an indication of the
regenerative braking efficiency with 100%
representing the maximum amount of
energy recovery.
This feature can be switched on or off in
the information displays settings menu.
See General Information (page 91).
Trip Summary:
Trip Summary displays upon shutting off
your vehicle. The information is cumulative
over the last trip. A new trip begins each
time your start your vehicle (when the
Ready to Drive message comes on).
Corresponding trip efficiency leaves appear
on the right information display.
• Distance - Displays the total distance
traveled, distance traveled on battery
power only (EV distance) and Regen
distance. Regen distance is the
estimated range gained from energy
recaptured through regenerative
braking.
• Energy Use - Displays the average fuel
economy. In addition for Energi,
displays the total electrical energy used
while in Plug-in Power Mode in kilowatt
hours (kWh).
• Brake Score - The percent displayed is
an indication of the regenerative
braking efficiency for the trip.
Right Information Display
Entertainment
See
General Information (page 336).
Phone
See
General Information (page 336). Navigation or Compass
See
General Information (page 336).
Fuel Economy
See
General Information (page 91).
Vehicle Range
Vehicle range indicates the estimated
distance your vehicle will travel with the
energy currently onboard.
• For Energi vehicles the range is the
total of the range available in Hybrid
Mode fueled by gasoline, plus the
electric range available in Plug-in
Power Mode.
• For Hybrid vehicles the range shown is
the estimated distance to empty based
on the fuel remaining in the tank.
Changes in driving pattern and climate
control use will cause the value to vary.
Trip Efficiency Leaves
Trip Efficiency Leaves display upon
shutting off your vehicle. The number of
leaves represent the average for the last
trip. A new trip begins each time you start
your vehicle (when the Ready to Drive
message comes on). Corresponding Trip
Summary data displays on the left
information display.
WARNING LAMPS AND
INDICATORS
The following warning lamps and
indicators will alert you to a vehicle
condition that may become serious. Some
lamps will light when you start your vehicle
to make sure they work. If any lamps
remain on after starting your vehicle, refer
to the respective system warning lamp for
further information.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Instrument Cluster
Note:
Some warning indicators appear in
the information display and function the
same as a warning lamp but do not display
when you start your vehicle.
Anti-Lock Braking System If it lights when you are driving,
this indicates a malfunction. You
will continue to have normal
braking (without anti-lock braking system)
unless the brake system warning lamp also
lights. Have the system checked by an
authorized dealer.
Battery If it lights while driving, this
indicates a malfunction. Switch
off all unnecessary electrical
equipment and have the system checked
by an authorized dealer immediately.
Brake System Lights when you engage the
parking brake with the ignition
on.
If it lights when you are driving, check that
you do not have the parking brake
engaged. If you do not have the parking
brake engaged, this indicates low brake
fluid level or a brake system malfunction.
Have the system checked immediately by
an authorized dealer. WARNING
Driving your vehicle with the warning
lamp on is dangerous. A significant
decrease in braking performance
may occur. It will take you longer to stop
your vehicle. Have your vehicle checked by
your authorized dealer immediately. Driving
extended distances with the parking brake
engaged can cause brake failure and the
risk of personal injury. Cruise Control (If Equipped)
Lights when you switch on this
feature.
Direction Indicator Lights when you switch on the
left or right direction indicator or
hazard warning flasher. If the
indicators stay on or flash faster, check for
a burned out bulb. See
Changing a Bulb
(page 227).
Door Ajar Displays when the ignition is on
and any door is not completely
closed.
Engine and Motor Coolant
Temperature Lights when the engine or motor
coolant temperature is high.
Stop the vehicle as soon as
possible, switch off the engine and let cool.
Engine Oil If it lights with the engine running
or while you are driving, this
indicates a malfunction. Stop
your vehicle as soon as it is safe to do so
and switch off the engine. Check the engine
oil level. See
Engine Oil Check (page 217).
Note: Do not resume your journey if it lights
despite the level being correct. Have the
system checked by an authorized dealer
immediately.
EV Now Lights when you select this
feature on. See Hybrid Electric
Vehicle
(page 132).
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