2015 FORD C MAX reset

When HD Radio broadcasts are active, you
can access the following functions:
•
Scan allows you to hear a brief
sampling of all available stations. This
feature still works when HD Radio
reception is on, although it does not
scan for HD2-HD7 channels. You may
see the HD logo appear if the station
has a digital broadcast. •
Memory presets
allow you to save an
active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.
Note: As with any saved radio station, you
cannot access the saved station if your
vehicle is outside the station ’s reception
area.
HD Radio Reception and Station Troubleshooting Potential reception issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
Reception area
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.
Station blending
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate. 291
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
No action required. This is
normal behavior.
Pressing
Scan disables
HD2-HD7 channel search.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion. SATELLITE RADIO
(If Equipped)
SIRIUS® broadcasts a variety of music,
news, sports, weather, traffic and
entertainment satellite radio channels. For
more information and a complete list of
SIRIUS satellite radio channels, visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call SIRIUS
at 1-888-539-7474.
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Troubleshooting
Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating…
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SIRIUS has updated the
channels available for your
vehicle.
Subscription Updated
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In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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You can:
When you select:
Note: The system attempts to automatically re-download
your phonebook and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled cellular phone supports this
feature).
Access and call any contacts in your previously down-
loaded phonebook.
Phonebook
1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more than 255 entries, the system
organizes them into alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press
OK or the phone button.
Send, download and delete text messages.
Text Message 1
View your phone's status, set ring tones, select your
message notification, change phone book entries and
automatically download your cellular phone among other
features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, for example traffic reports
and directions 3
.
SYNC Services
Automatically place an emergency call to a 911 operator
following a crash4
.
911 Assist
Create and receive a diagnostic report card on your
vehicle3
.
Vehicle Health Report
Interact with SYNC-capable mobile applications on your
smartphone3
.
Mobile Apps
Access Bluetooth Devices menu listings (Add, Connect,
Set as Primary, On and Off, Delete) as well as Advanced
menu listings (prompts, languages, defaults, master reset,
install application and system information).
System Settings
Exit the phone menu by pressing OK.
Exit Phone Menu
1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
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Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,
perform a master reset, install an
application and view system information.
1. Press the phone button to enter the
phone menu
2. Scroll to System Settings. Press OK.
3. Scroll to Advanced. Press
OK.
4. Scroll to select from the following options: You can:
If you select:
Get help from SYNC by using questions, helpful hints or
asking you for a specific action. To turn these prompts on
or off:
Prompts
1. Press
OK to select and scroll to select between On and
Off.
2. Press
OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose between English, Français and Español. Once
selected, all of the radio displays and prompts are in the
selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press
OK when the desired selection appears in the
display. If you change the language setting, the display
indicates that the system is updating. When complete,
SYNC takes you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press
OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Completely erase all information stored on SYNC
(phonebook, call history, text messages and paired
devices) and return to the factory default settings.
Master Reset
Press
OK to select. The display indicates when complete
and SYNC takes you back to the Advanced menu.
Install applications you have downloaded.
Install Application?
Press the
OK button and scroll to select. Press the OK
button to confirm.
Delete all previously paired phones (and all information
originally saved with those phones).
Delete All Devices
Press
OK to select.
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You can:
When you select:
Access Bluetooth Device menu listings (Add, Connect, Set
as Primary, On and Off, Delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information).
System Settings
Press OK to exit the media menu.
Exit Media Menu
1 The time required to complete this depends on the size of the media the system needs
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable
of indexing thousands of average size media and notifies you if it reaches the maximum
indexing file size.
2 If you have already connected a device to the USB port, you cannot access the line in
feature. Some digital media players require both USB and line in ports to stream data
and music separately.
3 Some digital media players require both USB and line in ports to stream data and music
separately
4 Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
Accessing Your Play Menu
This menu allows you to select and play
your media by artist, album, genre, playlist,
track, similar music or even to explore what
is on your USB device.
Note: If your digital media player has a
power switch, make sure you switch it on
before plugging it in. 1. Press
AUX and then MENU to enter
the media menu.
2. Scroll to Play. Press
OK.
If there are no media files to access, the
display indicates there is no media. If there
are media files, you have the following
options: You can:
When you select:
Play all indexed media (tracks) from your playing device
in flat file mode, one at a time in numerical order.
Play All
Press
OK to select. The first track title appears in the
display.
Sort all indexed media by artist. Once selected, the system
lists and then play all artists and tracks alphabetically. If
there are fewer than 255 indexed artists, the system lists
them alphabetically in flat file mode. If there are more
than 255, the system categorizes them alphabetically.
Artists
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You can:
When you select:
Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
** Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth
features.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. 1. Press
AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press
OK.
3. Scroll to Advanced. Press
OK. You can:
When you select:
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action.
Prompts
1. Press
OK to select and scroll to select between on or
off.
2. Press
OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose from English, Français or Español. The displays
and prompts are in the selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press
OK when the desired selection appears in the
display.
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press
OK to select.
2. Press OK again when Restore Defaults? appears in
the display.
3. Press
OK to confirm.
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