Emission Control System..........................146
High Voltage Battery
General Information....................................149
Charging the High Voltage Battery.........151
High Voltage Battery Cut-Off Switch...........................................................156
Transmission
Automatic Transmission
............................157
Brakes
General Information
....................................160
Hints on Driving With Anti-Lock Brakes............................................................161
Parking Brake
..................................................161
Hill Start Assist
...............................................161
Traction Control
Principle of Operation.................................163
Using Traction Control
................................163
Stability Control
Principle of Operation................................164
Using Stability Control...............................165
Parking Aids
Parking Aid......................................................166
Active Park Assist.........................................168
Rear View Camera........................................172
Cruise Control
Principle of Operation
.................................175
Using Cruise Control....................................175
Driving Aids
Steering
.............................................................177
Load Carrying
Rear Under Floor Storage..........................178 Luggage Covers.............................................178
Load Limit
........................................................179
Towing
Towing a Trailer.............................................186
Transporting the Vehicle...........................186
Towing the Vehicle on Four Wheels......186
Driving Hints
Breaking-In.....................................................188
Economical Driving......................................188
Driving Through Water...............................189
Floor Mats
.......................................................190
Roadside Emergencies
Roadside Assistance....................................191
Hazard Warning Flashers
..........................192
Fuel Shutoff....................................................192
Jump Starting the Vehicle
.........................193
Collision, Damage or Fire Event..............195
Post-Crash Alert System...........................197
Customer Assistance
Getting the Services You Need...............198
In California (U.S. Only).............................199
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).....................200
Utilizing the Mediation/Arbitration Program (Canada Only)......................200
Getting Assistance Outside the U.S. and Canada.........................................................201
Ordering Additional Owner's Literature....................................................202
Reporting Safety Defects (U.S. Only)............................................................202
Reporting Safety Defects (Canada Only)............................................................203
Fuses
Fuse Specification Chart..........................204
Changing a Fuse
............................................212
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Maintenance
General Information....................................213
Opening and Closing the Hood...............213
Under Hood Overview -
Hybrid Electric
Vehicle (HEV)............................................214
Under Hood Overview -
Plug-In Hybrid
Electric Vehicle (PHEV).........................216
Engine Oil Dipstick........................................217
Engine Oil Check............................................217
Engine Coolant Check
................................218
Automatic Transmission Fluid Check............................................................222
Brake Fluid Check........................................222
Power Steering Fluid Check.....................222
Washer Fluid Check.....................................222
Fuel Filter
.........................................................222
Changing the 12V Battery.........................223
Checking the Wiper Blades......................224
Changing the Wiper Blades
.....................224
Adjusting the Headlamps.........................226
Removing a Headlamp
..............................227
Changing a Bulb...........................................227
Bulb Specification Chart............................231
Changing the Engine Air Filter.................233
Vehicle Care
General Information
...................................236
Cleaning Products
.......................................236
Cleaning the Exterior..................................236
Waxing..............................................................237
Cleaning the Engine
....................................237
Cleaning the Windows and Wiper Blades..........................................................238
Cleaning the Interior...................................238
Cleaning the Instrument Panel and Instrument Cluster Lens.......................239
Cleaning Leather Seats.............................239
Repairing Minor Paint Damage..............240
Cleaning the Alloy Wheels.......................240
Vehicle Storage
............................................240 Wheels and Tires
Temporary Mobility Kit..............................243
Tire Care
..........................................................255
Using Snow Chains.....................................269
Tire Pressure Monitoring System...........270
Technical Specifications
...........................273
Capacities and Specific- ations
Engine Specifications.................................275
Motorcraft Parts...........................................276
Vehicle Identification Number.................277
Vehicle Certification Label........................277
Transmission Code Designation............278
Capacities and Specifications................279
Audio System
General Information...................................282
Audio Unit - Vehicles With: AM/FM/CD/ SYNC
............................................................283
Audio Unit - Vehicles With: Premium AM/ FM/CD.........................................................285
Audio Unit - Vehicles With: Sony AM/FM/ CD..................................................................287
Digital Radio
..................................................290
Satellite Radio..............................................292
Audio Input Jack...........................................295
USB Port
.........................................................295
Media Hub
......................................................296
SYNC™
General Information
...................................297
Using Voice Recognition...........................299
Using SYNC™ With Your Phone.............301
SYNC™ Applications and Services.......312
Using SYNC™ With Your Media Player............................................................319
SYNC™ Troubleshooting..........................327
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Table of Contents
Then...
If...
The Belt-Minder feature will not activate.
You and the front seat passenger buckle
your safety belts before you switch the
ignition on or less than 1-2 minutes elapse after you switch the ignition on...
The Belt-Minder feature activates, the
safety belt warning light illuminates and a warning tone sounds for 6 seconds every
25 seconds, repeating for about 5 minutes or until you and the front seat passenger buckle your safety belts.
You or the front seat passenger do not
buckle your safety belts before your vehicle reaches at least 6 mph (9.7 km/h) and 1-2
minutes elapse after you switch the ignition on...
The Belt-Minder feature activates, the
safety belt warning light illuminates and a warning tone sounds for 6 seconds every
25 seconds, repeating for about 5 minutes or until you and the front seat passenger buckle your safety belts.
The safety belt for the driver or front
passenger is unbuckled for about 1 minute
while the vehicle is traveling at least 6 mph (9.7 km/h) and more than 1-2 minutes
elapse after you switch the ignition on...
Deactivating and Activating the
Belt-Minder Feature WARNING
While the system allows you to
deactivate it, this system is designed
to improve your chances of being
safely belted and surviving an accident.
We recommend you leave the system
activated for yourself and others who may
use the vehicle. Note:
The driver and front passenger
warnings switch on and off independently.
When you perform this procedure for one
seating position, do not buckle the other
position as this will terminate the process.
Read Steps 1 - 4 thoroughly before
proceeding with the programming
procedure. Before following the procedure, make sure
that:
•
The parking brake is set.
• The transmission is in park (P).
• The ignition is off.
• The driver and front passenger safety
belts are unbuckled.
1. Switch the ignition on. Do not start the
vehicle.
2. Wait until the safety belt warning light turns off (about one minute). After
Step 2, wait an additional five seconds
before proceeding with Step 3. Once
you start Step 3, you must complete
the procedure within 60 seconds.
3. For the seating position being disabled,
buckle then unbuckle the safety belt
three times at a moderate speed,
ending in the unbuckled state. After
Step 3, the safety belt warning light
turns on.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Safety Belts
3. Remove the old battery.
4. Insert a new battery with the + facing
downward. Press the battery down to
make sure it is fully in the housing.
5. Snap the battery cover back onto the transmitter and install the backup key.
Car Finder
Press the lock button on the key twice
within three seconds. The horn sounds and
the turn signals flash. We recommend you
use this method to locate your vehicle,
rather than using the panic alarm.
Note: If locking was not successful or if any
door or the liftgate is open, or if the hood is
open on vehicles with a perimeter alarm or
remote start, the horn does sound twice and
the lamp does not flash.
Sounding a Panic Alarm
(If Equipped)
Note: The panic alarm only operates when
the ignition is off. Press the button to activate the
alarm. Press the button again or
switch the ignition on to
deactivate it.
Remote Start (If Equipped) WARNING
To avoid exhaust fumes, do not use
remote start if your vehicle is parked
indoors or areas that are not well
ventilated. Note:
Do not use remote start if your vehicle
is low on fuel. The remote start button is on the
transmitter. This feature allows you to start your
vehicle from outside the vehicle. The
transmitter has an extended operating
range.
Vehicles with automatic climate control
can be configured to operate when the
vehicle is remote started. See Automatic
Climate Control
(page 107).
Many states and provinces have
restrictions for the use of remote start.
Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
The remote start system does not work if
any of the following occur:
• The ignition is on.
• The alarm system triggers.
• You disable the feature.
• The hood is open.
• The transmission is not in
P.
• The vehicle battery voltage is too low.
• The powertrain fault indicator was on
the last time your vehicle was driven.
Remote Starting the Vehicle
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
remote start, the exterior lamps do not flash
twice, and the horn does not sound. The label on your transmitter details the
starting procedure.
To remote start your vehicle:
48
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Keys and Remote ControlsE138624 E138625 E138626
POWER LIFTGATE (If Equipped)
WARNINGS
It is extremely dangerous to ride in a
cargo area, inside or outside of a
vehicle. In a crash, people riding in
these areas are more likely to be seriously
injured or killed. Do not allow people to ride
in any area of your vehicle that is not
equipped with seats and safety belts. Make
sure everyone in your vehicle is in a seat
and properly using a safety belt. Failure to
follow this warning could result in serious
personal injury or death. Make sure to close and latch the
liftgate to prevent drawing exhaust
fumes into your vehicle. This will also
prevent passengers and cargo from falling
out. If you must drive with the liftgate open,
keep the vents or windows open so outside
air comes into your vehicle. Failure to
follow this warning could result in serious
personal injury. Keep keys out of reach of children.
Do not allow children to operate or
play near an open or moving power
liftgate. You should supervise the
operation of the power liftgate at all times. Note:
Make sure that you close the liftgate
before operating or moving your vehicle,
especially in an enclosure, like a garage or
a parking structure. This could damage the
liftgate and its components.
Note: Do not hang anything, for example
a bike rack, from the glass or liftgate. This
could damage the liftgate and its
components.
The liftgate only operates with the
transmission in park (P).
Two warning tones sound as the liftgate
begins to power close. Three short chimes
indicate a problem with the open or close
request, caused by: •
The ignition is on and the transmission
is not in park (P).
• The battery voltage is below the
minimum operating voltage.
• The vehicle speed is at or above 3 mph
(5 km/h)
.
If the liftgate starts to close after it has
fully opened, this indicates there may be
excessive weight on the liftgate or a
possible gas strut failure. A repetitive
chime sounds and the liftgate closes under
control. Remove any excessive weight from
the liftgate. If the liftgate continues to
close after opening, have the system
checked by an authorized dealer.
Opening and Closing the Liftgate WARNING
Make sure all persons are clear of the
power liftgate area before using the
power liftgate control.
Note:
Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.
Note: Do not leave the liftgate open while
driving. This could damage the liftgate and
its components.
From the Instrument Panel Press the button on the
instrument panel.
With the Remote Control Press the button twice within
three seconds.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing LocksE138633 E138630
Vehicles Without Front Fog Lamps
Press repeatedly or press and
hold to dim.
A
Press repeatedly or press and
hold to brighten.
B
HEADLAMP EXIT DELAY
After you switch the ignition off, you can
switch the headlamps on by pulling the
direction indicator lever toward you. You
will hear a short tone. The headlamps will
switch off automatically after three
minutes with any door open or 30 seconds
after the last door has been closed. You
can cancel this feature by pulling the
direction indicator toward you again or
switching the ignition on. DAYTIME RUNNING LAMPS (If
Equipped) WARNING
The daytime running lamps system
does not activate the rear lamps and
may not provide adequate lighting
during low visibility driving conditions. Also,
the autolamps switch position may not
activate the headlamps in all low visibility
conditions, such as daytime fog. Make sure
the headlamps are switched to auto or on,
as appropriate, during all low visibility
conditions. Failure to do so may result in a
crash. Type 1 - Conventional (Non-
Configurable)
The daytime running lamps turn on when:
1. The ignition is switched to the on
position.
2. The transmission is not in park (P) for vehicles with automatic transmissions
or the parking brake is released for
vehicles with manual transmissions.
3. The lighting control is in the off, parking
lamp or autolamps positions.
4. The headlamps are off.
Type 2 - Configurable
Switch the daytime running lamps on or
off using the information display controls.
See
Information Displays (page 91).
The daytime running lamps turn on when:
1. They are switched on in the information
display. See
Information Displays
(page 91).
2. The ignition is switched to the on position.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing LightingAB
E165366
3. The transmission is not in park (P) for
vehicles with automatic transmissions
or the parking brake is released for
vehicles with manual transmissions.
4. The lighting control is in the autolamps
position.
5. The headlamps are off.
The other lighting control switch positions
do not activate the daytime running lamps,
and you can use them to temporarily
override autolamp control.
When switched off in the information
display, the daytime running lamps are off
in all lighting control switch positions.
FRONT FOG LAMPS Press the control to switch the fog lamps
on or off.
You can switch the fog lamps on when the
lighting control is in any position except
Off and the high beams are not on. DIRECTION INDICATORS Push the lever up or down to use the
direction indicators.
Note:
Tap the lever up or down to make the
direction indicators flash three times to
indicate a lane change.
INTERIOR LAMPS
The lamps will switch on when one of the
following conditions have been met:
• You open any door.
• You press a remote control button.
• You press switch B on the front interior
lamp.
Front Interior Lamp (If Equipped) 76
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing LightingE142453 E162681 E161163
DC
AB
EV Later
Lights when you select this
feature on. See Hybrid Electric
Vehicle (page 132).
Fasten Safety Belt It will light and a tone will sound
to remind you to fasten your
safety belt. See
Safety Belt
Minder (page 31).
Front Airbag If it fails to light when you start
your vehicle, continues to flash
or remains on, this indicates a
malfunction. Have the system checked by
an authorized dealer.
Front Fog Lamps
(If Equipped) Lights when you switch the front
fog lamps on.
High Beam Lights when you switch the high
beam headlamps on. It will flash
when you use the headlamp
flasher.
Liftgate Ajar Lights when the liftgate is not
completely closed.
Low Battery
(If Equipped) Lights when the battery level is
low. You may also see a
message suggesting you reduce
your usage of the climate system. Low Fuel Level Lights when the fuel level is low
or the fuel tank is nearly empty.
Refuel as soon as possible.
Low Tire Pressure Warning Lights when your tire pressure is
low. If the lamp remains on with
the engine running or when
driving, check your tire pressure
as soon as possible.
It also lights momentarily when you switch
on the ignition to confirm the lamp is
functional. If it does not light when you
switch on the ignition, or begins to flash at
any time, have the system checked by an
authorized dealer.
Overdrive Cancel and Grade Assist
(If Equipped) Lights when the overdrive
function in the transmission
turns off and the grade assist
turns on.
Parking Lamps Lights when you switch the
parking lamps on.
Powertrain Fault Lights when the system detects
a powertrain or high-voltage
charge system fault. If the
indicator stays on or continues to come on,
contact an authorized dealer as soon as
possible.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Instrument ClusterE151263 E162453 E144691 E162456