2015 FORD C MAX HYBRID bluetooth

Note:
Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 34). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 186).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch
Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
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(If Equipped)E142608 E142607

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
You can also preform the
MyFord Touch reset
procedure.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review MyFord Touch
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review MyFord Touch
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Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
This is a free feature, but you
must first register online to
use it.
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
The preferred dealer
information did not load
correctly.
I am unable to retrieve the
report on the website, or I
receive a system error.
Update your cellular number
in your account on the
website.
This could be due to your
phone's compatibility.
Bad signal strength.
I am unable to submit a
report.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
You did not register your
phone correctly on the
website.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review MyFord Touch
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Driver and Passenger Airbags....................35
Children and Airbags........................................... 35
Proper Driver and Front Passenger Seating Adjustment........................................................ 35
Driver Knee Airbag.........................................39
Driving Aids......................................................172
Driving Hints...................................................183
Driving Through Water...............................184
DRL See: Daytime Running Lamps.......................... 72
E
Economical Driving
......................................183
Electric Vehicle Information....................369 Power...................................................................... 376
Settings (Energi Only)..................................... 370
Emission Control System
..........................142
On-Board Diagnostics (OBD-II).................... 143
Readiness for Inspection and Maintenance (I/M) Testing................................................... 144
End User License Agreement.................409 SYNC End User License Agreement
(EULA)............................................................. 409
Engine Block Heater....................................126 Using the Engine Block Heater....................... 127
Engine Coolant Check
.................................214
Adding Coolant.................................................... 215
Adding Engine Coolant..................................... 216
Adding Inverter System Controller Coolant.............................................................. 216
Checking the Engine Coolant......................... 214
Checking the Inverter System Controller Coolant.............................................................. 215
Engine Coolant and Inverter System Controller Coolant......................................... 214
Recycled Engine Coolant................................. 216
Severe Climates.................................................. 216
What You Should Know About Fail-Safe Cooling............................................................... 217
Engine Immobilizer See: Passive Anti-Theft System..................... 62
Engine Oil Check...........................................213 Adding Engine Oil................................................ 213
Low Engine Use................................................... 214
Engine Oil Dipstick........................................213
Engine Specifications................................266 Entertainment..............................................345
A/V Inputs............................................................ 362
AM/FM Radio....................................................... 347
Bluetooth Audio................................................. 362
Browsing Device Content............................... 346
CD........................................................................\
..... 357
SD Card Slot and USB Port........................... 358
SIRIUS® Satellite Radio (If Activated)........................................................ 352
Supported Media Players, Formats and Metadata Information................................. 361
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Extended Service Plan (ESP).................424 SERVICE PLANS (CANADA ONLY)............425
SERVICE PLANS (U.S. Only)......................... 424
Exterior Mirrors
.................................................77
Fold-Away Exterior Mirrors............................... 78
Heated Exterior Mirrors...................................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors......................................... 77
Signal Indicator Mirrors...................................... 78
F
Fastening the Safety Belts..........................27 Safety Belt Extension Assembly.................... 29
Safety Belt Locking Modes............................... 28
Using Safety Belts During Pregnancy...........27
Flat Tire Inflation See: Temporary Mobility Kit.......................... 240
Floor Mats
.......................................................185
Fog Lamps - Front See: Front Fog Lamps......................................... 73
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Front Fog Lamps.............................................73
Front Passenger Sensing System............36
Fuel and Refueling
.......................................134
Fuel Consumption.........................................141
Calculating Fuel Economy.............................. 142
Filling the Tank..................................................... 142
Fuel Filter.........................................................218
445
C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Index