2015 FORD C MAX HYBRID Owners Manual

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2015 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual
2015 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual
August 2014
First Printing
Owner’s Manual
C-MAX Hybrid/Energi Litho in U.S.A.
FM5J 19A321 FA

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2014
All rights reserved.
Part Number: 20140724175013

Introduction
About This Manual...........................................7
Symbols Glossary
.............................................7
Data Recording
..................................................9
California Proposition 65..............................11
Perchlorate.........................................................11
Ford Credit
..........................................................11
Replacement Parts Recommendation
........................................11
Special Notices................................................12
Mobile Communications Equipment.....................................................12
Export Unique Options..................................13
Child Safety
General Information
.......................................14
Installing Child Seats.....................................15
Booster Seats...................................................21
Child Seat Positioning
..................................23
Child Safety Locks
.........................................24
Safety Belts
Principle of Operation..................................26
Fastening the Safety Belts..........................27
Safety Belt Height Adjustment
.................29
Safety Belt Warning Lamp and Indicator Chime.............................................................30
Safety Belt Minder.........................................30
Child Restraint and Safety Belt Maintenance................................................32
Personal Safety System ™
Personal Safety System ™
..........................33
Supplementary Restraints System
Principle of Operation..................................34
Driver and Passenger Airbags....................35
Front Passenger Sensing System............36
Side Airbags
.....................................................38 Driver Knee Airbag
.........................................39
Safety Canopy ™
............................................40
Crash Sensors and Airbag Indicator
.........41
Airbag Disposal
...............................................42
Keys and Remote Controls
General Information on Radio Frequencies..................................................43
Remote Control..............................................43
Replacing a Lost Key or Remote Control...........................................................48
MyKey ™
Principle of Operation..................................49
Creating a MyKey
...........................................50
Clearing All MyKeys.......................................50
Checking MyKey System Status...............52
Using MyKey With Remote Start Systems.........................................................53
MyKey Troubleshooting
...............................53
Locks
Locking and Unlocking
.................................54
Manual Liftgate..............................................58
Power Liftgate
.................................................59
Security
Passive Anti-Theft System.........................62
Anti-Theft Alarm
............................................63
Steering Wheel
Adjusting the Steering Wheel...................64
Audio Control..................................................64
Voice Control
...................................................65
Voice Control
...................................................65
Cruise Control..................................................65
Information Display Control
......................66
Wipers and Washers
Windshield Wipers
.........................................67
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Autowipers........................................................67
Rear Window Wiper and Washers..........68
Lighting
Lighting Control..............................................70
Autolamps........................................................70
Instrument Lighting Dimmer.......................71
Headlamp Exit Delay.....................................72
Daytime Running Lamps.............................72
Front Fog Lamps.............................................73
Direction Indicators
........................................73
Interior Lamps..................................................73
Ambient Lighting
............................................74
Windows and Mirrors
Power Windows
..............................................76
Global Opening
................................................77
Exterior Mirrors
.................................................77
Interior Mirror
....................................................79
Sun Visors
.........................................................79
Sun Shades
......................................................79
Instrument Cluster
Gauges................................................................81
Warning Lamps and Indicators.................83
Audible Warnings and Indicators.............87
Information Displays
General Information
.....................................88
Information Messages..................................97
Climate Control
Automatic Climate Control......................104
Hints on Controlling the Interior Climate........................................................106
Heated Windows and Mirrors
..................107
Cabin Air Filter
................................................107
Remote Start
.................................................108 Seats
Sitting in the Correct Position.................109
Head Restraints
............................................109
Manual Seats...................................................111
Power Seats
.....................................................112
Rear Seats
........................................................114
Heated Seats...................................................114
Rear Seat Armrest.........................................115
Universal Garage Door Opener
Universal Garage Door Opener................116
Auxiliary Power Points
Auxiliary Power Points................................120
Storage Compartments
Center Console
..............................................122
Overhead Console
........................................122
Starting and Stopping the Engine
General Information
....................................123
Ignition Switch
...............................................123
Keyless Starting.............................................123
Starting a Gasoline Engine
........................124
Engine Block Heater....................................126
Unique Driving Character- istics
Hybrid Electric Vehicle
................................128
Fuel and Refueling
Safety Precautions
.......................................134
Fuel Quality
.....................................................135
Running Out of Fuel
....................................136
Refueling..........................................................137
Fuel Consumption
.........................................141
Emission Control System..........................142
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Table of Contents

High Voltage Battery
General Information....................................145
Charging the High Voltage Battery.........147
High Voltage Battery Cut-Off
Switch...........................................................150
Transmission
Automatic Transmission............................152
Brakes
General Information
....................................155
Hints on Driving With Anti-Lock Brakes...........................................................156
Parking Brake.................................................156
Hill Start Assist..............................................156
Traction Control
Principle of Operation
.................................158
Using Traction Control................................158
Stability Control
Principle of Operation.................................159
Using Stability Control...............................160
Parking Aids
Parking Aid.......................................................161
Active Park Assist.........................................163
Rear View Camera........................................167
Cruise Control
Principle of Operation.................................170
Using Cruise Control....................................170
Driving Aids
Steering.............................................................172
Load Carrying
Rear Under Floor Storage..........................173
Luggage Covers
..............................................173
Load Limit
........................................................174 Towing
Towing a Trailer..............................................181
Transporting the Vehicle.............................181
Towing the Vehicle on Four Wheels.......181
Driving Hints
Breaking-In......................................................183
Economical Driving
......................................183
Driving Through Water
...............................184
Floor Mats
.......................................................185
Roadside Emergencies
Roadside Assistance..................................186
Hazard Warning Flashers...........................187
Fuel Shutoff....................................................187
Jump Starting the Vehicle.........................188
Collision, Damage or Fire Event...............191
Post-Crash Alert System...........................193
Customer Assistance
Getting the Services You Need...............194
In California (U.S. Only).............................195
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................196
Utilizing the Mediation/Arbitration Program (Canada Only)
........................196
Getting Assistance Outside the U.S. and Canada.........................................................197
Ordering Additional Owner's Literature.....................................................198
Reporting Safety Defects (U.S. Only).............................................................198
Reporting Safety Defects (Canada Only)
.............................................................199
Fuses
Fuse Specification Chart..........................200
Changing a Fuse..........................................208
Maintenance
General Information
...................................209
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Table of Contents

Opening and Closing the Hood.............209
Under Hood Overview - Hybrid Electric
Vehicle (HEV)............................................210
Under Hood Overview -
Plug-In Hybrid
Electric Vehicle (PHEV)..........................212
Engine Oil Dipstick........................................213
Engine Oil Check...........................................213
Engine Coolant Check
................................214
Automatic Transmission Fluid Check............................................................218
Brake Fluid Check.........................................218
Power Steering Fluid Check......................218
Washer Fluid Check
.....................................218
Fuel Filter.........................................................218
Changing the 12V Battery..........................219
Checking the Wiper Blades.....................220
Changing the Wiper Blades.....................220
Adjusting the Headlamps
.........................222
Removing a Headlamp..............................223
Changing a Bulb...........................................223
Bulb Specification Chart...........................228
Changing the Engine Air Filter................230
Vehicle Care
General Information
...................................233
Cleaning Products.......................................233
Cleaning the Exterior..................................233
Waxing.............................................................234
Cleaning the Engine....................................234
Cleaning the Windows and Wiper Blades..........................................................235
Cleaning the Interior
...................................235
Cleaning the Instrument Panel and Instrument Cluster Lens........................235
Cleaning Leather Seats.............................236
Repairing Minor Paint Damage...............237
Cleaning the Alloy Wheels
........................237
Vehicle Storage.............................................237 Wheels and Tires
Temporary Mobility Kit..............................240
Tire Care
..........................................................246
Using Snow Chains....................................260
Tire Pressure Monitoring System..........260
Technical Specifications
...........................264
Capacities and Specific- ations
Engine Specifications................................266
Motorcraft Parts...........................................267
Vehicle Identification Number
...............268
Vehicle Certification Label.......................268
Transmission Code Designation
............269
Capacities and Specifications................270
Audio System
General Information....................................273
Audio Unit -
Vehicles With: SYNC/AM/
FM/CD..........................................................274
Audio Unit - Vehicles With: Premium AM/ FM/
CD..........................................................276
Audio Unit - Vehicles With: Sony AM/FM/ CD..................................................................278
Digital Radio
...................................................281
Satellite Radio..............................................283
Audio Input Jack..........................................286
USB Port
.........................................................286
Media Hub
......................................................287
SYNC™
General Information
...................................288
Using Voice Recognition...........................290
Using SYNC™ With Your Phone............292
SYNC™ Applications and Services......303
Using SYNC™ With Your Media Player............................................................310
SYNC™ Troubleshooting..........................318
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Table of Contents

MyFord Touch
™
General Information....................................327
Settings...........................................................335
Entertainment..............................................345
Phone...............................................................364
Electric Vehicle Information....................369
Information....................................................379
Climate............................................................388
Navigation......................................................392
MyFord Touch ™ Troubleshooting.........401
Accessories
Accessories....................................................407
Appendices
End User License Agreement.................409
Extended Service Plan (ESP)
Extended Service Plan (ESP).................424
Scheduled Maintenance
General Maintenance Information
.......426
Normal Scheduled Maintenance..........430
Special Operating Conditions Scheduled Maintenance.............................................433
Scheduled Maintenance Record
...........436
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Table of Contents