ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
• Winch out — available within
100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
186
C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Roadside Emergencies
Stability Control............................................159
Principle of Operation....................................... 159
Starter Switch See: Ignition Switch............................................ 123
Starting a Gasoline Engine........................124 Guarding Against Exhaust Fumes................126
Important Ventilating Information...............126
Switching Off the Vehicle When It Is
Moving................................................................126
Switching Off the Vehicle When It Is Stationary......................................................... 125
Vehicles with an Ignition Key.......................... 124
Vehicles with Keyless Start............................. 124
Starting and Stopping the Engine..........123 General Information........................................... 123
Steering.............................................................172 Electric Power Steering..................................... 172
Steering Wheel...............................................64
Storage Compartments.............................122
Sun Shades......................................................79 Bounce-Back......................................................... 80
Opening and Closing the Sun Shade...........80
Sun Shade Relearning....................................... 80
Sun Visors.........................................................79 Illuminated Vanity Mirror................................... 79
Supplementary Restraints System.........34 Principle of Operation........................................ 34
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................303
911 Assist............................................................... 303
SYNC AppLink.................................................... 309
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, Unites
States Only).................................................... 307
Vehicle Health Report...................................... 305
SYNC™
...........................................................288
General Information......................................... 288
SYNC™ Troubleshooting..........................318
T
Tailgate See: Manual Liftgate........................................... 58
See: Power Liftgate............................................. 59
Technical Specifications See: Capacities and Specifications............266 Temporary Mobility Kit
..............................240
First Stage: Reinflating the Tire with Sealing
Compound and Air....................................... 242
General Information.......................................... 241
Second Stage: Checking Tire Pressure............................................................ 243
Tips for Use of the Kit........................................ 241
What to Do after the Tire has Been Sealed............................................................... 244
What to Do When a Tire Is Punctured........................................................ 242
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................196
Tire Care
..........................................................246
Glossary of Tire Terminology......................... 247
Information About Uniform Tire Quality Grading............................................................. 246
Information Contained on the Tire Sidewall........................................................... 248
Temperature A B C............................................. 247
Traction AA A B C.............................................. 246
Treadwear............................................................ 246
Tire Inflation When Punctured See: Temporary Mobility Kit.......................... 240
Tire Pressure Monitoring System..........260 Changing Tires With a Tire Pressure
Monitoring System........................................ 261
Understanding Your Tire Pressure Monitoring System ...................................... 262
Tire Repair Kit See: Temporary Mobility Kit.......................... 240
Tires See: Wheels and Tires..................................... 240
Towing a Trailer..............................................181
Towing the Vehicle on Four Wheels............................................................181
Emergency Towing.............................................. 181
Recreational Towing.......................................... 182
Towing...............................................................181
Traction Control............................................158 Principle of Operation....................................... 158
Transmission Code Designation
............269
Transmission..................................................152
Transmission See: Transmission............................................... 152
Transporting the Vehicle.............................181
450
C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Index