2015 FIAT 500E Warranty Booklet

•any changes made to your vehicle that don’t comply
with Chrysler; or
• using any fluid that doesn’t meet the minimum
recommendations in your Owner’s Manual.
3.8 Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered
A FIAT 500e has no warranty coverage of any kind if:
•the FIAT 500e is declared to be a total loss by an
insurance company;
• the FIAT 500e is rebuilt after being declared to be a
total loss by an insurance company; or
• the FIAT 500e is issued a certificate of title indicating
that it is designated as “salvage,” “junk,” “rebuilt,”
“scrap,” or some similar word. Chrysler will deny warranty coverage without notice
if it learns that a FIAT 500e is ineligible for coverage for
any of these reasons.
3.9 Restricted Warranty
Your warranties can also be restricted by Chrysler.
Chrysler may restrict the warranty on your FIAT 500e if
the vehicle is not properly maintained, or if the vehicle
is abused or neglected, and the abuse or neglect inter-
feres with the proper functioning of the vehicle. If the
warranty is restricted, coverage may be denied or subject
to approval by Chrysler before covered repairs are
performed.
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4. Other Terms of YourWarranties
4.1 Exchanged Parts May Be Used in Warranty Repairs
In the interest of customer satisfaction, Chrysler Group
LLC (Chrysler) may offer exchange service on some
vehicle parts. This service is intended to reduce the
amount of time your FIAT 500e is not available for your
use because of repairs. Parts used in exchange service
may be new, remanufactured, reconditioned, or repaired,
depending on the part involved.
All exchange parts that might be used meet Chrysler
standards, and have the same warranties as new parts. Examples of the kinds of parts that might be serviced
in this way are:
• electrical drive module;
•
lithium-ion battery (with a lithium-ion battery of equal
or greater capacity)
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-depleting agents, the
EPA requires the capture, purification, and reuse of
automotive air-conditioning refrigerant gases. As a result,
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a repair to the sealed portion of your air-conditioning
system may involve the installation of purified reclaimed
refrigerant.
4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical,
sheet-metal, paint, trim, and other components of your
vehicle may have occurred at the factory or while it was
being shipped to the dealer.Such a defect or damage is usually detected and
corrected at the factory. In addition, dealers must inspect
each vehicle before delivery. They repair any defects or
damage detected before the FIAT 500e is delivered to
you.
4.3 Production Changes
Changes may be made in FIAT 500e vehicles sold by
Chrysler and its dealers at any time without incurring
any obligation to make the same or similar changes on
vehicles previously built or sold.
OTHER TERMS OF YOUR WARRANTIES
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5. How to Get Warranty Service
5.1 Where to Take Your FIAT 500e
A. In the United States (We Include U.S.Possessions and Territories as Part of the
United States for Warranty Purposes):
Warranty service must be done by an authorized FIAT
repair facility. We strongly recommend that you take
your FIAT 500e to your Selling Dealer. They know you
and your FIAT 500e best, and are most concerned that
you get prompt and high quality service. If you move
within the United States, warranty service may be
requested from any authorized FIAT repair facility.
B. In Canada and Mexico:
If you are traveling temporarily in Canada or Mexico,
and your FIAT 500e remains registered in the United
States, your Chrysler warranty still applies. Service may
be requested at any authorized FIAT repair facility.
C. In a Foreign Country Outside of NorthAmerica:
If you are traveling temporarily outside of North America,
and your vehicle remains registered in the United States:
•You should take your FIAT 500e to an authorized
FIAT repair facility. They should give you the same
warranty service you receive in the United States.
• If the authorized FIAT repair facility charges you for
repairs which you feel should be covered under your
warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty
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repairs and parts that were involved. (This receipt will
be similar to the one used by the authorized FIAT
repair facility who normally services your vehicle.)
• When your FIAT 500e returns to the United States,
contact the FIAT Customer Assistance Center (section
6.2) for reimbursement consideration. You will nor-
mally need to provide a copy of the receipt, your FIAT
500e registration and any other relevant documents.
• Reimbursement will not be considered if the FIAT
500e does not return to the United States.
D. If You Move:
If you move to another country, be sure to contact the
FIAT Customer Assistance Center (section 6.2) and the
customs department of the destination country before you move. FIAT 500e importation rules vary consider-
ably from country to country. You may be required to
present documentation of your move to Chrysler in order
to continue your warranty coverage. You may also be
required to obtain documentation from Chrysler in order
to register your FIAT 500e in your new country.
E. Notice:
If your FIAT 500e is registered outside of the United
States, and you have not followed the procedure set out
above, your vehicle will no longer be eligible for warranty
coverage of any kind. (FIAT 500e vehicles registered to
United States government officials or military personnel
on assignment outside of the U.S. will continue to be
covered.)
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5.2 How To Get Roadside AssistanceService - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the FIAT 500e. The
Roadside Assistance services lasts for 4 years, regardless
of mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your FIAT 500e requires towing assistance due to a
dead battery, tire service, lockout service or towing due
to a defect covered under the Basic Limited Warranty
and the Electric Powertrain Limited Warranty, dial toll-
free 1-888-242-6342. Provide your name, vehicle iden-
tification number, license plate number, and your loca-
tion, including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155.
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C. Covered Services:
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider to use your FIAT 500e’s Tire Service
Kit to seal small punctures up to 1/4 in the tire tread or
your vehicle’s temporary spare tire (if equipped) as
recommended in your Owner’s Manual. This is not a
permanent flat tire repair.
Lockout Service
Whether the keys are locked in your FIAT 500e or frozen locks are keeping you from getting on your way, help is
just a phone call away at 1-888-242-6342. This service is
limited to providing access to the vehicle’s seating area.
It does not cover the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confi-
dence. If your FIAT 500e becomes disabled as a result
of a mechanical breakdown, Roadside Assistance will
dispatch towing service to transport your vehicle to the
closest authorized FIAT repair facility in the manner
described in your Owner’s Manual.
Out of Charge Assistance
No time is a good time for a dead battery, but with Roadside Assistance, you don’t have to worry about
being stranded. We will dispatch a service provider to
provide you with towing to your residence or the nearest
charging station, day or night in the manner described in
your Owner’s Manual. (A maximum of 12 times during
the Roadside Assistance service for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1.E.)
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D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:Chrysler Towing AssistanceP.O. Box 9145
Medford, MA 02155
Attention: Claims Department
5.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
5.1(C).
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