Black plate (24,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
24 Things to Know About the New Vehicle Limited Warranty
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may never have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to
the selling dealer for all warranty
repairs. If a situation or event
occurs where you are significantly
inconvenienced, an authorized GM
dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 38.
Touring Owner Service—
Canada, the United States and
Mexico
If you are touring or have changed
your residence, visit any General
Motors dealer handling your vehicle
line in Canada or the United States
for warranty service. Warrantable
repairs will be completed at no
charge to you. You may be required
to provide proof of residency such
as driver's license, or vehicle
ownership. For your records, the
servicing dealer will provide a copy
of the warranty repair order, listing
all warranty repairs performed.
Some vehicle lines, which are
sold only in Canada, may not be
serviced by all General Motor's
dealers in the United States.
If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC)
for guidance. SeeCustomer
Assistance Offices on page 38
for CCC information.A Customer Care Ambassador will
direct you to a dealership and assist
the repairing dealer to obtain the
necessary parts and technical
information. You may be charged for
these repairs. For reimbursement
consideration by General Motors of
Canada upon your return home,
provide your dealer with a statement
of circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.
Touring Owner Service—
Countries Other than Canada,
the United States and Mexico
If you are touring in a foreign
country and repairs are needed, it is
suggested you make your vehicle
available to a General Motors
dealership, preferably one that
handles your vehicle line.
Black plate (34,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
34 Things to Know About the Emission Control Systems Warranty
If in a situation where you are
significantly inconvenienced, and it
is necessary to have repairs
performed by other than an
authorized General Motors
dealership, and you believe the
repairs are covered by the Emission
Control Systems Warranty, take the
replaced parts and your receipt to
your General Motors dealership
handling your vehicle line for
reimbursement consideration.
Receipts and records covering
the performance of regular
maintenance or emergency repairs
should be retained in the event
questions arise concerning
maintenance. These receipts and
records should be transferred to
each subsequent owner of this
vehicle. GM will not deny warranty
coverage based solely on the
absence of maintenance records.
However, GM may deny a warranty
claim if a failure to perform
scheduled maintenance resulted
in the failure of a warranted part.You should also be aware that GM
may deny you warranty coverage if
your vehicle or a part has failed
due to abuse, neglect, improper
maintenance, or modifications not
approved by GM.
Claims Procedure
Make your vehicle available to any
authorized GM dealer as soon as
possible after failing a provincial I/M
test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,
or adjust to GM specifications, at no
charge to you, any of the parts listed
under“Emission Control Systems
Warranty Parts List”which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.
Repairs which do not qualify will be
charged to you.In the event a warranty matter is not
handled to your satisfaction, refer to
theCustomer Satisfaction
Procedure on page 35.
