2015 CADILLAC CTS light

Black plate (3,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
2015 Cadillac Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service– United States,
Canada and Mexico . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . . . 9
ELR-Specific Warranty . . . . . . . . . 13
What Is Covered . . . . . . . . . . . . . . . 13
Cadillac ELR Coverage . . . . . . . . 13
What Is Not Covered . . . . . . . . . . 14
Things to Know About the New Vehicle Limited Warranty . . . . 15
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 15 Warranty Repairs
–Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 15
Tire Service . . . . . . . . . . . . . . . . . . . . 15
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 15
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . 16
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 16
Vehicle Operation and Care . . . 16
Maintenance and Warranty Service Records . . . . . . . . . . . . . . 16
Chemical Paint Spotting . . . . . . . 16
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 17
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 17
Permanent Relocation . . . . . . . . . 17
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 18
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 18
Pre-Delivery Service . . . . . . . . . . . 19 Production Changes . . . . . . . . . . . 19
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 19
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 20
What Is Covered . . . . . . . . . . . . . . . 20
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 20
Federal Emission Control System Warranty . . . . . . . . . . . . . 20
California Emission Control System Warranty . . . . . . . . . . . . . 21
Emission Warranty Parts List . . .25
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 29
Claims Procedure . . . . . . . . . . . . . . 29
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 31
State Warranty Enforcement Laws . . . . . . . . . . . 33

Black plate (2,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
2 Warranty Coverage at a Glance
The warranty coverages are
summarized below.
New Vehicle Limited Warranty
Bumper-to-Bumper (Includes
Tires)
.Coverage is for the first 4 years
or 50,000 miles, whichever
comes first.
Powertrain
.Coverage is for the first 6 years
or 70,000 miles, whichever
comes first.
Sheet Metal
.Corrosion coverage is for the
first 4 years or 50,000 miles,
whichever comes first.
.Rust-through coverage is for the
first 6 years, unlimited mileage.
Emission Control System
Warranty
For light duty trucks, see “How to
Determine the Applicable Emissions
Control System Warranty” under
Emission Control Systems Warranty
on page 20 for more information.
Federal
.Gasoline Engines
‐ Defects and performance for
cars and light duty truck
emission control systems are
covered for the first 2 years or
24,000 miles, whichever
comes first. From the first
2 years or 24,000 miles to
4 years or 50,000 miles
defects in material or
workmanship continue to be
covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage explained previously. Specified
major components are
covered for the first 8 years or
80,000 miles, whichever
comes first.
California
.Gasoline Engines
‐ Defects and performance for
cars and trucks with light duty
or medium duty emission
control systems are covered
for the first 3 years or
50,000 miles, whichever
comes first.
‐ Specified components for cars
or light duty trucks equipped
with light duty or medium duty
truck emission control systems
are covered for the first
7 years or 70,000 miles,
whichever comes first.

Black plate (4,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
4 New Vehicle Limited Warranty
GM will provide for repairs to the
vehicle during the warranty period in
accordance with the following terms,
conditions, and limitations.
What Is Covered
Warranty Applies
This warranty is for GM vehicles
registered in the United States and
normally operated in the United
States or Canada, and is provided
to the original and any subsequent
owners of the vehicle during the
warranty period.
Repairs Covered
The warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle related
to materials or workmanship
occurring during the warranty
period. Needed repairs will be
performed using new,
remanufactured, or refurbished
parts.No Charge
Warranty repairs, including towing,
parts, and labor, will be made at no
charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealer facility
within the warranty period and
request the needed repairs.
Reasonable time must be allowed
for the dealer to perform necessary
repairs.
Warranty Period
The warranty period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the coverage period.
Bumper-to-Bumper Coverage
The complete vehicle is covered for
4 years or 50,000 miles, whichever
comes first, except for other
coverages listed here under
“WhatIs Covered”
and those items listed
under “What Is Not Covered” later in
this section.
Powertrain Coverage
The powertrain is covered for
6 years or 70,000 miles, whichever
comes first, except for other
coverages listed here under “What
Is Covered” and those items listed
under “What Is Not Covered” later in
this section.
Engine Coverage includes: All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts, and
other associated components

Black plate (10,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
10 New Vehicle Limited Warranty
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.Installation of non-GM (General
Motors) parts
.Water or fluid contamination
.Damage resulting from hail,
floods, windstorms, lightning,
and other environmental
conditions
.Alteration of glass parts by
application of tinting filmsImportant:
This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See “Chemical Paint
Spotting” underThings to Know
About the New Vehicle Limited
Warranty on page 15.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,

Black plate (11,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
New Vehicle Limited Warranty 11
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in the
owner manual is not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. They may
also degrade functionality of critical
exhaust emissions components
such as spark plugs, oxygen
sensors, and the catalytic converter.
Damage from poor fuel quality,
water contamination, or if the
vehicle requires premium fuel,
operating the vehicle on gasoline
with a Pump Octane less than a 91
(R+M)/2, may not be covered.
Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing
more than 15% ethanol in non-Flex
Fuel Vehicles (FFV).Please refer to your owner manual
under
“Fuel,” for additional
recommendations, including
the use of TOP TIER Detergent
Gasoline. Additional information
can also be found at:
www.toptiergas.com/index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered. Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.Audio System Cleaning
.Brake Pads/Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation

Black plate (19,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Things to Know About the New Vehicle Limited Warranty 19
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
dealer facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.
Production Changes
GM and GM dealers reserve the
right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight Rating (GVWR) Only
GM warrants to the first person who
purchases this vehicle for purposes
other than resale and to each
subsequent purchaser of this
vehicle, as manufactured by GM,
that this vehicle was designed, built,
and equipped to conform at the time
it left GM's control with all applicable
United States EPA Noise Control
Regulations.This warranty covers this vehicle as
designed, built, and equipped by
GM, and is not limited to any
particular part, component,
or system of the vehicle
manufactured by GM. Defects in
design, or assembly, or in any part,
component, or vehicle system as
manufactured by GM, which, at the
time it left GM's control, caused
noise emissions to exceed Federal
Standards, are covered by this
warranty for the life of the vehicle.

Black plate (20,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
20 Emission Control Systems Warranty
The emission warranty on your
vehicle is issued in accordance with
the U.S. Federal Clean Air Act.
Defects in material or workmanship
in GM emission parts may
also be covered under the New
Vehicle Limited Warranty
Bumper-to-Bumper coverage. There
may be additional coverage on GM
diesel engine vehicles. In any case,
the warranty with the broadest
coverage applies.
What Is Covered
The parts covered under the
emission warranty are listed under
the“Emission Warranty Parts List”
later in this section.
How to Determine the
Applicable Emissions Control
System Warranty
State and Federal agencies may
require a different emission control
system warranty depending on:
.Whether the vehicle conforms to
regulations applicable to light
duty or heavy duty emission
control systems.
.Whether the vehicle conforms to
or is certified for California
regulations in addition to U.S.
EPA Federal regulations.
All vehicles are eligible for Federal
Emissions Control System Warranty
Coverage. If the emissions control
label contains language stating the
vehicle conforms to California
regulations, the vehicle is also
eligible for California Emissions
Control System Warranty Coverage.
Federal Emission Control
System Warranty
Federal Warranty Coverage
.Car or Light Duty Truck with a
Gross Vehicle Weight
Rating (GVWR) of 8,500 lbs.
or less
‐ 2 years or 24,000 miles and
8 years or 80,000 miles for the
catalytic converter, vehicle/
powertrain control module,
transmission control module or
other onboard emissions
diagnostic device, including
emission-related software,
whichever comes first.
.Light Duty Truck equipped with
Heavy Duty Gasoline Engine
and with a Gross Vehicle Weight
Rating (GVWR) greater than
8,500 lbs.
‐5 years or 50,000 miles,
whichever comes first.

Black plate (21,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Emission Control Systems Warranty 21
.Light Duty Truck equipped with
Heavy Duty Diesel Engine and
with a Gross Vehicle Weight
Rating (GVWR) greater than
8,500 lbs.
‐5 years or 50,000 miles,
whichever comes first.
Federal Emission Defect Warranty
GM warrants to the owner the
following:
.The vehicle was designed,
equipped, and built so as to
conform at the time of sale with
applicable regulations of the
Federal Environmental
Protection Agency (EPA).
.The vehicle is free from defects
in materials and workmanship
which cause the vehicle to fail to
conform with those regulations
during the emission warranty
period.
Emission-related defects in the
genuine GM parts listed under the
Emission Warranty Parts List, including related diagnostic costs,
parts, and labor are covered by this
warranty.
Federal Emission Performance
Warranty
Some states and/or local
jurisdictions have established
periodic vehicle Inspection and
Maintenance (I/M) programs to
encourage proper maintenance of
your vehicle. If an EPA-approved
I/M program is enforced in your
area, you may also be eligible for
Emission Performance Warranty
coverage when all three of the
following conditions are met:.The vehicle has been
maintained and operated in
accordance with the instructions
for proper maintenance and use
set forth in the owner manual
supplied with your vehicle.
.The vehicle fails an
EPA-approved I/M test during
the emission warranty period.
.The failure results, or will result,
in the owner of the vehicle
having to bear a penalty or other
sanctions, including the denial of
the right to use the vehicle,
under local, state, or federal law.
GM warrants that your dealer will
replace, repair, or adjust to GM
specifications, at no charge to you,
any of the parts listed under
Emission Warranty Parts List on
page 25, which may be necessary
to conform to the applicable
emission standards. Non-GM parts
labeled “Certified to EPA Standards”
are covered by the Federal
Emission Performance Warranty.
California Emission Control
System Warranty
This section outlines the emission
warranty that GM provides for your
vehicle in accordance with the
California Air Resources Board.
Defects in material or workmanship
in GM emission parts may
also be covered under the New
Vehicle Limited Warranty