2015 CADILLAC CTS maintenance

Black plate (3,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
2015 Cadillac Limited Warranty andOwner Assistance Information
Important Message toOwners... . . . . . . . . . . . . . . . . . . . . . . . 1
GM's Commitment . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service– United States,
Canada and Mexico . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . . . 9
ELR-Specific Warranty . . . . . . . . . 13
What Is Covered . . . . . . . . . . . . . . . 13
Cadillac ELR Coverage . . . . . . . . 13
What Is Not Covered . . . . . . . . . . 14
Things to Know About the New Vehicle Limited Warranty . . . . 15
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 15 Warranty Repairs
–Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 15
Tire Service . . . . . . . . . . . . . . . . . . . . 15
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 15
After-Manufacture “Rustproofing” . . . . . . . . . . . . . . . . 16
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 16
Vehicle Operation and Care . . . 16
Maintenance and Warranty Service Records . . . . . . . . . . . . . . 16
Chemical Paint Spotting . . . . . . . 16
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 17
Warranty Service —Foreign
Countries . . . . . . . . . . . . . . . . . . . . . 17
Permanent Relocation . . . . . . . . . 17
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 18
Recreation Vehicle and Special Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 18
Pre-Delivery Service . . . . . . . . . . . 19 Production Changes . . . . . . . . . . . 19
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight
Rating (GVWR) Only . . . . . . . . . . 19
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 20
What Is Covered . . . . . . . . . . . . . . . 20
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 20
Federal Emission Control System Warranty . . . . . . . . . . . . . 20
California Emission Control System Warranty . . . . . . . . . . . . . 21
Emission Warranty Parts List . . .25
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 29
Claims Procedure . . . . . . . . . . . . . . 29
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 31
State Warranty Enforcement Laws . . . . . . . . . . . 33

Black plate (5,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
New Vehicle Limited Warranty 5
required in the timing belt service
replacement procedure are covered
until the first scheduled
maintenance interval.
Exclusions:Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes: All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/ transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions:
Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring, and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions: Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming. Drive Systems Coverage
includes:
All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts, and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions: Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.

Black plate (10,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
10 New Vehicle Limited Warranty
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.Installation of non-GM (General
Motors) parts
.Water or fluid contamination
.Damage resulting from hail,
floods, windstorms, lightning,
and other environmental
conditions
.Alteration of glass parts by
application of tinting filmsImportant:
This warranty is void on
vehicles currently or previously titled
as salvaged, scrapped, junked,
or otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See “Chemical Paint
Spotting” underThings to Know
About the New Vehicle Limited
Warranty on page 15.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids,

Black plate (11,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
New Vehicle Limited Warranty 11
or maintain fluids between
recommended maintenance
intervals, fuel, lubricants,
or refrigerants recommended in the
owner manual is not covered.
Damage Due to Contaminated,
Improper, or Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. They may
also degrade functionality of critical
exhaust emissions components
such as spark plugs, oxygen
sensors, and the catalytic converter.
Damage from poor fuel quality,
water contamination, or if the
vehicle requires premium fuel,
operating the vehicle on gasoline
with a Pump Octane less than a 91
(R+M)/2, may not be covered.
Prohibited fuels are: Gasolines
containing any methanol, MMT, an
organometallic octane enhancing
additive, and/or fuels containing
more than 15% ethanol in non-Flex
Fuel Vehicles (FFV).Please refer to your owner manual
under
“Fuel,” for additional
recommendations, including
the use of TOP TIER Detergent
Gasoline. Additional information
can also be found at:
www.toptiergas.com/index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered. Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.Audio System Cleaning
.Brake Pads/Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation

Black plate (12,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
12 New Vehicle Limited Warranty
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
7,500 miles. Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
.Lodging, meals, or other travel
costs
.Loss of vehicle use
.Payment for loss of time or pay
.State or local taxes required on
warranty repairs
.Storage
While extra expenses are not
covered by the New Vehicle Limited
Warranty, Cadillac does provide
many additional customer benefits,
such as Cadillac Shield. See your
owner manual.
Other Terms: This warranty gives
you specific legal rights and you
may also have other rights which
vary from state to state. GM does not authorize any person
to create for it any other obligation
or liability in connection with these
vehicles.
Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this vehicle is limited in duration
to the duration of this written
warranty. Performance of repairs
and needed adjustments is the
exclusive remedy under this
written warranty or any implied
warranty. GM shall not be liable
for incidental or consequential
damages, such as, but not limited
to, lost wages or vehicle rental
expenses, resulting from breach
of this written warranty or any
implied warranty.*
* Some states do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.

Black plate (13,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
New Vehicle Limited Warranty 13
ELR-Specific Warranty
For vehicles sold in the United
States, in addition to the
Bumper-to-Bumper Coverage
described previously, General
Motors will warrant certain Extended
Range Electric Vehicle (EREV)
components for each Cadillac ELR,
(hereafter referred to as EREV) for
8 years or 100,000 miles
(160 000 kilometers), whichever
comes first, from the original
in-service date of the vehicle,
against warrantable repairs to the
specific EREV components of the
vehicle.
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Cadillac ELR Limited
Warranty, Maintenance and Owner
Assistance booklet, General Motors
of Canada Limited will warrant
certain EREV components for
Cadillac ELR (hereafter referred to
as EREV) for 8 years or
100,000 miles (160,000 kilometers),whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific EREV components of
the vehicle.
This warranty is for Cadillac ELR
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this EREV
warranty is transferable at no cost to
any subsequent person(s) who
assumes ownership of the vehicle
within the above-described
8 years or 100,000 miles
(160 000 kilometers) term. No
deductibles are associated with this
EREV warranty.
This EREV component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under
“New Vehicle
Limited Warranty” are not extended
or altered because of this special
EREV Component Warranty.
What Is Covered
This EREV warranty covers repairs
to correct any EREV component
defect related to materials or
workmanship occurring during the
8 year or 100,000 miles
(160 000 kilometers) term for the
following:
Towing
During the 8 year or 100,000 miles
(160 000 kilometers) EREV warranty
period, towing is covered to the
nearest Cadillac servicing dealer if
your vehicle cannot be driven
because of a warranted EREV
specific defect. Contact the Cadillac
Roadside Assistance Center for
towing. Refer to the owner manual
for details.
Cadillac ELR Coverage
Propulsion Battery Warranty
Policy
Like all batteries, the amount of
energy that the high-voltage
“propulsion” battery can store will

Black plate (14,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
14 New Vehicle Limited Warranty
decrease with time and miles
driven. Gradual loss of battery
capacity is NOT covered under the
New Vehicle Limited Warranty.
Depending on use, the high-voltage
battery may experience as much as
40% capacity reduction over the
warranty period. See your owner
manual for important tips on how to
maximize the life and capacity of the
high-voltage battery. To avoid losing
warranty coverage for the battery,
follow the guidelines for proper
battery maintenance when the
vehicle is not driven, or when the
vehicle is stored for an extended
period of time.
Repair
If possible, components will be
repaired or replaced, and the
original battery will be returned to
the vehicle.Replace (If Necessary)
Under warranty, the high voltage
battery will be replaced with either a
new or factory reconditioned high
voltage battery with an energy
capacity (kWh storage) level at or
above that of the original battery
prior to the failure.
Your ELR battery warranty
replacement may not return your
vehicle as an
“as new”condition,
but it will make your ELR fully
operational appropriate to its age
and mileage.
Other EREV/Electric Propulsion
Components
High Voltage Wiring, EREV Control
Modules, E-Compressor, Traction
Power Inverter Module (TPIM),
Accessory Power Module (APM),
and EREV/Electric Propulsion
On-Board Charger.
Brakes
Brake Modulator Assembly Electric Drive Unit
Electric drive unit assembly and
internal components, including the
auxiliary fluid pump, auxiliary pump
controller, and 3-phase cables.
What Is Not Covered
In addition to the
”What is Not
Covered“ section previously, the
EREV warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings,
are not covered in the EREV
warranty.
Improper Storage
High-voltage battery replacement
due to improper vehicle storage.
Refer to the owner manual for the
proper ways your vehicle’ s battery
must be maintained if the vehicle is
not driven, or if it is stored for an
extended period of time.

Black plate (16,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
16 Things to Know About the New Vehicle Limited Warranty
drivetrain. Damage, failure,
or reduced life of the engine,
transmission, emission system,
drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your vehicle
warranty.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damagecaused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealer as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your Cadillac, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have questions on how to
keep your vehicle in good working
condition, see your Cadillac dealer,
the place many customers chooseto have their maintenance work
done. You can rely on your Cadillac
dealer to use the proper parts and
repair practices.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A
“Maintenance Record” is provided
in the maintenance schedule
section of the owner manual for
recording services performed.
The servicing dealer can provide a
copy of any warranty repairs for
your records.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted