Page 359 of 464
359
8When trouble arises
8-1. Essential information
Emergency flashers ........... 360
If your vehicle has to
be stopped in
an emergency .................. 361
8-2. Steps to take in
an emergency
If your vehicle needs to
be towed .......................... 363
If you think something is
wrong ............................... 368
If a warning light turns on
or a warning buzzer
sounds ............................. 369
If you have a flat tire
(vehicles with
a spare tire) ..................... 379
If you have a flat tire
(vehicles with
an emergency tire
puncture repair kit)........... 394If the hybrid system will
not start............................ 410
If the shift lever cannot be
shifted from P .................. 412
If the electronic key does
not operate properly
(vehicles with a smart
entry & start system)........ 413
If the vehicle 12-volt
battery is discharged ....... 415
If your vehicle overheats .... 420
If the vehicle becomes
stuck ................................ 425
Page 362 of 464
3628-1. Essential information
Vehicles with a smart entry &
start system: To stop the hybrid
system, press and hold the
power switch for 3 consecutive
seconds or more, or press it
briefly 3 times or more in suc-
cession.
Stop the vehicle in a safe place by the road.
Press and hold for 3 seconds or
more, or press briefly 3 times or more
4
WARNING
If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the
hybrid system.
Vehicles without a smart entry & start system: Never attempt to remove
the key, as doing so will lock the steering wheel.
5
Page 367 of 464

3678-2. Steps to take in an emergency
8
When trouble arises
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
When towing the vehicle
While towing
When towing using a rope, avoid sudden starts, etc. which place exces-
sive stress on the towing hook and rope.
The towing hook or rope may become damaged, broken debris may hit
people and cause serious damage.
Vehicles without a smart entry & start system: Do not turn the power
switch to the “LOCK” position.
There is a possibility that the steering wheel is locked and can not be oper-
ated.
Vehicles with a smart entry & start system: Do not turn the power switch
off.
There is a possibility that the steering wheel is locked and can not be oper-
ated.
Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing.
NOTICE
To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground.
If the vehicle is towed with the front
wheels contacting the ground, the drive-
train and related parts may be damaged
or electricity generated by the operation
of the motor may cause a fire to occur
depending on the nature of the damage
or malfunction.
Page 368 of 464
3688-2. Steps to take in an emergency
If you think something is wrong
Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal)
Flat-looking tires or uneven tire wear
High engine coolant temperature warning light flashes or comes on
Changes in exhaust sound
Excessive tire squeal when cornering
Strange noises related to the suspension system
Pinging or other noises related to the hybrid system
Engine misfire, stumbling or running roughly
Appreciable loss of power
Vehicle pulls heavily to one side when braking
Vehicle pulls heavily to one side when driving on a level road
Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you notice any of the following symptoms, your vehicle proba-
bly needs adjustment or repair. Contact any authorized Toyota
dealer or repairer, or another duly qualified and equipped pro-
fessional as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 369 of 464

3698-2. Steps to take in an emergency
8
When trouble arises
If a warning light turns on or a warning
buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessarily indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
(Red)
Brake system warning light (warning buzzer)*1
• Low brake fluid
• Malfunction in the brake system
This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is fully
released, the system is operating normally.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Continuing to drive the vehicle may be dangerous.
Charging system warning light
Indicates a malfunction in the vehicle’s charging system.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Low engine oil pressure warning light
Indicates that the engine oil pressure is too low.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Page 370 of 464

3708-2. Steps to take in an emergency
(Red warning light
flashers or comes
on)
High engine coolant temperature warning light
Indicates that the engine is overheating.
As the coolant temperature rises, it changes from flashing
to steady on.
P. 420
Hybrid system warning light (warning buzzer)
Indicates a malfunction in the hybrid system.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Malfunction indicator lamp
Indicates a malfunction in:
• The hybrid system;
• The hybrid transmission control system;
• The electronic engine control system;
• The electronic throttle control system; or
• The emission control system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system; or
• The seat belt pretensioner system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
ABS warning light
Indicates a malfunction in:
• The ABS; or
• The brake assist system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Warning lightWarning light/Details/Actions
Page 371 of 464

3718-2. Steps to take in an emergency
8
When trouble arises
Electric power steering system warning light
(warning buzzer)
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Slip indicator light (if equipped)
Indicates a malfunction in:
• The VSC system;
• The TRC system; or
• Hill-start assist control.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(Yellow)
Brake system warning light
Indicates a malfunction in:
• The regenerative brake system; or
• The electronically controlled brake system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(Yellow)
Cruise control indicator light (if equipped)
Indicates a malfunction in the cruise control system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(Flashes in yellow
for 15 seconds.)
Smart entry & start system indicator light (if equipped)
Indicates a malfunction in the smart entry & start system.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional.
Warning lightWarning light/Details/Actions
Page 372 of 464

3728-2. Steps to take in an emergency
Low traction battery warning light
Indicates that the hybrid battery (traction battery) is low.
Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional.
Open door warning light (warning buzzer)*2
Indicates that one or more of the doors is not fully closed.
Check that all the side doors and back door are
closed.
Low fuel level warning light
Indicates that remaining fuel is about 5.2 L (1.4 gal.,
1.1 lmp. gal.) or less.
Refuel the vehicle.
(On the instrument
cluster)
Driver’s and front passenger’s seat belt reminder light
(warning buzzer)
*3
Warns the driver and front passenger to fasten their seat
belts.
Fasten the seat belt.
(On the center panel)
Rear passengers’ seat belt reminder lights
(warning buzzer)
*3
Warns the rear passengers to fasten their seat belts.
Fasten the seat belt.
Tire pressure warning light (if equipped)
When the light comes on: Low tire inflation pressure such
as
• Natural causes (P. 374)
• Flat tire (P. 379, 394)
Adjust the tire inflation pressure to the specified
level.
The light will turn off after a few minutes. In case the
light does not turn off even if the tire inflation pres-
sure is adjusted, have the system checked by any
authorized Toyota dealer or repairer, or another duly
qualified and equipped professional.
Warning lightWarning light/Details/Actions