2014 TOYOTA HIGHLANDER HYBRID tow

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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
14YourWarranties inDetail

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IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
Ifyour vehicle failsanEPA-approved
emissions test,youmay make aclaim
under theEmission Performance Warranty.
To do so, take your vehicle toan
authorized Toyotadealership andpresent a
copy ofthe emissions testreport. Also,
take your maintenance recordsincase
they areneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
IFYOU HAVE QUESTIONS
Ifyou have questions orconcerns about
your federal emission warrantycoverage,
please referto“If You Need Assistance”
on page 5.In the case ofthe Emission
Performance Warranty,youmay also
request information fromorreport
complaints to:
U.S. Environmental ProtectionAgency
Vehicle Programs &Compliance Division
(6405J)
Attn: Warranty Complaints
401 MStreet SW
Washington, D.C.20460
Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are also covered bythe California
Emission ControlWarranty (seepage
23). Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont andWashington are
the other states towhich theCalifornia
Emission ControlWarranty applies.
FederalEmission ControlWarranty
WARRANTY
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Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are covered bythis warranty. Currently,
Connecticut, Delaware,Maine,
Maryland, Massachusetts, NewJersey,
Oregon, Pennsylvania, RhodeIsland,
Vermont andWashington arethe other
states towhich thiswarranty applies.
Vehicles coveredbythis warranty are
also covered bythe Federal Emission
Control Warranty (seepage 17).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
TheCalifornia AirResources Board(CARB)
and Toyota arepleased toexplain the
emission controlsystem warranty foryour
2014 vehicle. InCalifornia, newmotor
vehicles mustbedesigned, builtand
equipped tomeet thestate’s stringent
anti-smog standards. CARBregulations
require thatToyota mustwarrant the
emission controlsystem onyour vehicle
for the time periods indicated onthe next
page, provided therehasbeen noabuse,
neglect orimproper maintenance ofyour
vehicle.
Your emission controlsystem mayinclude
parts suchasthe fuel injection system,
ignition system, catalytic converter and
engine computer. Alsoincluded maybe
hoses, belts,connectors andother
emissions-related assemblies.
Where awarrantable conditionexists,
Toyota willrepair yourvehicle atno cost
to you, including diagnosis, partsand
labor.
California EmissionControlWarranty
WARRANTY
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BY GEOGRAPHIC REGION
Inthe United States, U.S.
Territories, CanadaandMexico
Toobtain warranty serviceinthe United
States, U.S.territories, CanadaorMexico,
take your vehicle toan authorized Toyota
dealership. Ifyour vehicle cannotbe
driven, contact yournearest Toyota
dealership fortowing assistance. Youdo
not have topay fortowing tothe nearest
Toyota dealership ifyour vehicle is
inoperable duetofailure ofawarranted
part.
Outside theUnited States, U.S.
Territories, CanadaandMexico
Ifyou areusing yourvehicle outside the
United States, U.S.territories, Canadaand
Mexico andneed warranty service,contact
a local Toyota dealership. Pleasenote,
however, thatyour vehicle maynotbe
repaired freeofcharge because thelocal
Toyota distributor mayhave noobligation
to provide warranty serviceforyour
vehicle, and/oryourvehicle maynot
comply withlocal regulatory or
environmental requirements.
EMERGENCYREPAIRS
Ifyour vehicle isinoperable orunsafe to
drive andthere isno Toyota dealership
reasonably availabletomake repairs, you
may perform therepairs yourself orhave
them performed byanother automotive
service provider. Toyotawillreimburse you
for any ofthe repairs thatarecovered by
warranty. Toreceive reimbursement,
present toan authorized Toyotadealership
your paidrepair invoices andanyparts
that were removed fromthevehicle. You
will bereimbursed forwarranted partsat
the manufacturer’s suggestedretailprice
and warranted laboratageographically
appropriate hourlyratemultiplied by
Toyota’s recommended timeallowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes noliability forsubsequent
failures causedbyimproper repairsorthe
use ofnon-Genuine ToyotaPartsunless
you have thevehicle properly repairedina
timely manner. Toensure thatwarranty
coverage remainsintact,haveyourvehicle
inspected byanauthorized Toyota
dealership assoon aspossible afteran
emergency repair.
ObtainingWarrantyService
WARRANTY
32YourResponsibilities

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5,000 milesor6months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 milesor12 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading4: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38MaintenanceLog

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15,000 milesor18 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog39

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20,000 milesor24 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Replace engineoiland oilfilter1
Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Additional Maintenance Itemsfor
Special Operating Conditions
2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading5: Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 milesor30 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Rotate tires Visually inspectbrakelinings/drums and
brake pads/discs
Note: If0W-20 oilWAS NOTused at
the last oilchange, replaceengineoil
and oilfilter.
1
Additional Maintenance Itemsfor
Special Operating Conditions2
Drivingondirt roads ordusty roads: Inspect balljoints anddust covers Inspect driveshaft boots Inspect engineairfilter Inspect steering linkageandboots Re-torque driveshaft bolt Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading5: Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis and
body
Repeated tripsofless than fivemiles in
temperatures below32°F/0°C:
Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving
for along distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
40MaintenanceLog

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30,000 milesor36 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Replace cabinairfilter Replace engineairfilter Replace engineoiland oilfilter1
Rotate tires
Inspect thefollowing:
__Automatic transmission fluid
__ Ball joints anddust covers
__ Brake linesandhoses
__ Brake linings/drums andbrake
pads/discs
3
__ Drive shaftboots
__ Engine/Inverter coolant4
__Exhaust pipesandmountings
__ Front differential oil __
Fuel lines andconnections, fueltank
band andfueltank vapor ventsystem
hoses
__ Fuel tank capgasket
__ Radiator, condenser and/orintercooler
__ Rear differential oil
__ Steering gearbox
__ Steering linkageandboots
Additional Maintenance ItemsforSpecial Operating Conditions
2
Drivingondirt roads ordusty roads: Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading5: Tightennutsandbolts onchassis andbody
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Inspectthickness measurement anddisc runout.4Refer to“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
5Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog41