2014 TOYOTA HIGHLANDER HYBRID maintenance

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Hybrid System
•Battery*
• Battery controlcomputer (battery
voltage sensor)*
• HV battery junction block
• HV battery thermistor
• HV control computer (power
management controlmodule)*
• Inverter withconverter*
• Motor assembly, RRtraction with
transaxle
• Transaxle (including motorand
generator)
Ignition System
•Knock sensor
MAINTENANCE
Youareresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
*Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
California EmissionControlWarranty
WARRANTY
26YourWarranties inDetail

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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
YourWarranties inDetail27

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GENERAL INFORMATION
Youareresponsible forensuring thatyour
Toyota isoperated andmaintained
according tothe instructions inthe
Owner’s Manualandthisbooklet.
You should keepdetailed recordsof
vehicle maintenance, sinceunder some
circumstances theymayberequired for
warranty coverage. Theserecords should
include dateofservice, mileage attime of
service andadescription ofservice
performed and/orpartsinstalled. Foryour
convenience, amaintenance logis
included inthis booklet. Ifyou sellyour
vehicle, youshould giveyour maintenance
records tothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailures causedby
lack ofproper maintenance arenot
covered underwarranty.
WHERE TOGO FOR
MAINTENANCE
You may have maintenance performedon
your vehicle byany qualified personor
facility. However, Toyotarecommends
having maintenance performedbyan
authorized Toyotadealership.
Toyota dealership technicians arespecially
trained tomaintain andrepair Toyota
vehicles. Theystaycurrent onthe latest
service information throughToyota
technical bulletins, servicepublications
and training courses. Manyarealso
certified throughtheToyota Certification
Program, whichinvolves aseries of
rigorous writtenexaminations. Feelfreeto
ask any Toyota dealership toshow you
their technicians’ credentials.
You canbeconfident you’regetting the
best possible serviceforyour vehicle
when youtake itto aToyota dealership.
Operation andMaintenance
WARRANTY
30Your Responsibilities

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REPLACEMENT PARTS
Warrantycoverageisnot dependent upon
the use ofany particular brandof
replacement parts.However, Toyota
recommends usingonlyGenuine Toyota
Parts when youneed toreplace apart on
your vehicle. LikeallToyota products,
Genuine ToyotaPartsarebuilt tothe
highest standards ofquality, durability and
performance. Theyarealso designed tofit
your vehicle’s exactspecifications.
Your Toyota dealership maintainsan
extensive inventory ofGenuine Toyota
Parts tomeet yourvehicle service needs.
And because itis linked electronically to
Toyota’s PartsDistribution Centers,the
dealership hasquick access toany parts it
may nothave instock. Genuine
ToyotaPartsarecovered bytheir
own warranty (seeyour dealer fordetails)
or the remainder ofany applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine ToyotaParts,orany
damage orfailures resulting fromtheir
use, arenotcovered byany Toyota
warranty .
Operation andMaintenance
WARRANTY
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R
egular maintenance isessential to
obtaining thehighest levelof
performance, safetyandreliability
from yourToyota. Itcan also increase
your vehicle’s resalevalue.Thefollowing
pages aredesigned tohelp youmake sure
your vehicle receives properandtimely
maintenance. Alongwithother important
information relatedtovehicle service,
you’ll findfactory-recommended
maintenance guidelinesandalog inwhich
to document yourvehicle’s maintenance
history. In
addition toscheduled maintenance,
your vehicle requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe “Vehicle Maintenance and
Care” section ofthe Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
With proper maintenance andcare, your
vehicle willlast longer anddeliver more
dependable, economicalperformance.
Follow thisbooklet’s recommendations
and you’ll enjoymaximum reliabilityand
peace ofmind fromyourToyota formany
years tocome.
The Importance ofScheduled Maintenance
34Maintenance Log
MAINTENANCE

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IMPORTANT MAINTENANCE
INFORMATION
It is especially importanttoboth
routinely checkyourvehicle’s engineoil
level (once amonth) andregularly
replace theengine oiland oilfilter (see
the Maintenance Logsection ofthis
booklet todetermine howoften you
should change yourvehicle’s oiland
filter). Failure todo socan cause oil
starvation andoroil gelling, whichcan
result insevere damage toyour vehicle
and require costlyrepairs thatarenot
covered bythe New Vehicle Limited
Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE

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R
egularmaintenanceisessentialto
obtainingthehighestlevelof
performancefromyourToyota.It
canalsoincreaseyourvehicle’sresale
value.ThisbookletpresentsToyota’s
maintenancerecommendationsin
convenientchecklists,soyoucaneasily
seewhattypeofmaintenanceyourvehicle
needsanddocumentthattheworkwas
performed.
Toensurethatyourvehiclereceives
first-qualityserviceandparts,Toyota
recommendshavingmaintenance
performedbyanauthorizedToyota
dealership.Toyotadealershiptechnicians
areexpertsonToyotavehicles,andthey
useGenuineToyotaPartsdesignedtoyour
vehicle’sexactspecifications.Whenyou
gotoaToyotadealership,youcanbe
confidentthattheywilluseGenuineToyota
partsandhaveToyota-trainedtechnicians.
MilesorMonths?
Toyotarecommendsobtainingscheduled
maintenanceforyourvehicleevery
5,000milesorsixmonths,whichever
comesfirst.
Forexample:
•Ifyoudrive5,000milesinlessthan
sixmonths,youshouldobtain
maintenanceat 5,000miles-don’t
waituntilsixmonths.
•Ifatsixmonthsyouhavedrivenless
than5,000miles,youshouldobtain
maintenanceat sixmonths-don’t
waituntil5,000miles.
Besuretokeepaneyeonyourmileage
sothatyouobtainmaintenancewhen
recommended.Ifyouarealow-mileage
driver,markyourcalendartoremind
yourselftoobtainmaintenanceeverysix
months.
DocumentingYourInvestment
Tohelpyouverifythatyou’veinvestedin
propermaintenance,eachmaintenance
checklistincludesspaceforyourToyota
dealershiptocertifythatyouobtained
GenuineToyotaServiceforyourvehicle.
Thedealershipmaymarkthedealer
serviceverificationareawiththefollowing
stamp(whichmaybecustomizedwiththe
dealership’sname):
UsingtheMaintenanceLogCharts
36MaintenanceLog
MAINTENANCE

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Special Operating Conditions
Inaddition tostandard maintenance items,
the maintenance logindicates servicesthat
should beperformed onvehicles thatare
driven underespecially demanding
conditions. These“special operating
conditions” andtheir required maintenance
items areclearly indicated ineach chart.
NOTE: Youshould perform these
additional maintenance servicesonlyif
the majority ofyour driving isdone
under thespecial operating conditions
indicated. Ifyou only occasionally
drive under thesecircumstances, itis
not necessary toperform the
additional services.
EngineOilSelection
Please refertoyour Owner’s Manualfor
the specific oilviscosity rating
recommended foryour vehicle/engine
type.
Additional Maintenance
Inaddition toscheduled maintenance,
your Toyota requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe Vehicle Maintenance and
Care  section ofthe
Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
SuperChrome andAlloy Wheel
Care
If you purchased genuineToyota
accessory Aluminum AlloyWheels, follow
these cleaning guidelines tomaintain the
appearance ofyour alloy wheels:
•Ifwheels arehot, wait forthem to
cool before washing.
• Use asoft sponge orcotton clothto
apply thesame mildcar-wash soapas
used forthe vehicle body.Quickly
rinse offwith water. Useasoft cloth
to apply thesame carwax asused for
the vehicle body.
• DO NOT USE: Anykind ofchemical
based cleaners, alcohol,solvents,
gasoline, steamcleaners, scouring
pads, wirebrushes, orcoarse
abrasives toclean yourwheels.
Using theMaintenance LogCharts
Maintenance Log37
MAINTENANCE