2014 TOYOTA HIGHLANDER HYBRID ESP

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BY GEOGRAPHIC REGION
Inthe United States, U.S.
Territories, CanadaandMexico
Toobtain warranty serviceinthe United
States, U.S.territories, CanadaorMexico,
take your vehicle toan authorized Toyota
dealership. Ifyour vehicle cannotbe
driven, contact yournearest Toyota
dealership fortowing assistance. Youdo
not have topay fortowing tothe nearest
Toyota dealership ifyour vehicle is
inoperable duetofailure ofawarranted
part.
Outside theUnited States, U.S.
Territories, CanadaandMexico
Ifyou areusing yourvehicle outside the
United States, U.S.territories, Canadaand
Mexico andneed warranty service,contact
a local Toyota dealership. Pleasenote,
however, thatyour vehicle maynotbe
repaired freeofcharge because thelocal
Toyota distributor mayhave noobligation
to provide warranty serviceforyour
vehicle, and/oryourvehicle maynot
comply withlocal regulatory or
environmental requirements.
EMERGENCYREPAIRS
Ifyour vehicle isinoperable orunsafe to
drive andthere isno Toyota dealership
reasonably availabletomake repairs, you
may perform therepairs yourself orhave
them performed byanother automotive
service provider. Toyotawillreimburse you
for any ofthe repairs thatarecovered by
warranty. Toreceive reimbursement,
present toan authorized Toyotadealership
your paidrepair invoices andanyparts
that were removed fromthevehicle. You
will bereimbursed forwarranted partsat
the manufacturer’s suggestedretailprice
and warranted laboratageographically
appropriate hourlyratemultiplied by
Toyota’s recommended timeallowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes noliability forsubsequent
failures causedbyimproper repairsorthe
use ofnon-Genuine ToyotaPartsunless
you have thevehicle properly repairedina
timely manner. Toensure thatwarranty
coverage remainsintact,haveyourvehicle
inspected byanauthorized Toyota
dealership assoon aspossible afteran
emergency repair.
ObtainingWarrantyService
WARRANTY
32YourResponsibilities

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Notes
WARRANTY
Your Responsibilities33

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IMPORTANT MAINTENANCE
INFORMATION
It is especially importanttoboth
routinely checkyourvehicle’s engineoil
level (once amonth) andregularly
replace theengine oiland oilfilter (see
the Maintenance Logsection ofthis
booklet todetermine howoften you
should change yourvehicle’s oiland
filter). Failure todo socan cause oil
starvation andoroil gelling, whichcan
result insevere damage toyour vehicle
and require costlyrepairs thatarenot
covered bythe New Vehicle Limited
Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE

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Special Operating Conditions
Inaddition tostandard maintenance items,
the maintenance logindicates servicesthat
should beperformed onvehicles thatare
driven underespecially demanding
conditions. These“special operating
conditions” andtheir required maintenance
items areclearly indicated ineach chart.
NOTE: Youshould perform these
additional maintenance servicesonlyif
the majority ofyour driving isdone
under thespecial operating conditions
indicated. Ifyou only occasionally
drive under thesecircumstances, itis
not necessary toperform the
additional services.
EngineOilSelection
Please refertoyour Owner’s Manualfor
the specific oilviscosity rating
recommended foryour vehicle/engine
type.
Additional Maintenance
Inaddition toscheduled maintenance,
your Toyota requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe Vehicle Maintenance and
Care  section ofthe
Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
SuperChrome andAlloy Wheel
Care
If you purchased genuineToyota
accessory Aluminum AlloyWheels, follow
these cleaning guidelines tomaintain the
appearance ofyour alloy wheels:
•Ifwheels arehot, wait forthem to
cool before washing.
• Use asoft sponge orcotton clothto
apply thesame mildcar-wash soapas
used forthe vehicle body.Quickly
rinse offwith water. Useasoft cloth
to apply thesame carwax asused for
the vehicle body.
• DO NOT USE: Anykind ofchemical
based cleaners, alcohol,solvents,
gasoline, steamcleaners, scouring
pads, wirebrushes, orcoarse
abrasives toclean yourwheels.
Using theMaintenance LogCharts
Maintenance Log37
MAINTENANCE