2014 TOYOTA CAMRY HYBRID Warranty And Maintenance Guide

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DEALER CERTIFICATE
We (the dealership) want you to know that
at the time your new Toyota vehicle is
being delivered:
1) On the basis of written notificationfurnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those emission control devices or portions
thereof that are visible without
removing or adjusting any
components or systems,
emissions-related or otherwise. On
the basis of this inspection, there are
no apparent deficiencies in the
installation of emission control
devices by Toyota. (For purposes of
this certificate, “emission control
devices” is limited to devices installed
on a vehicle for the sole or primary
purpose of controlling emissions and
which were not in general use before
1968.)
3) We have performed all emission control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an
EPA-approved emissions test within
three months or 4,000 miles
(whichever comes first) of delivery to
the ultimate purchaser, and the
vehicle has been maintained and used
in accordance with the written
instructions for proper maintenance and use, Toyota will remedy the
nonconformity free of charge under
the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company car or demonstrator, check the box
and complete the following:
❑ The vehicle with which this statement
is delivered was placed into service as
a company car or demonstrator prior
to delivery. The Emission Performance
Warranty period commenced on the
date the vehicle was first placed into
service, which was:
Note: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and
the EPA regulations issued thereunder.
Month DayYear
Dealership Name
Federal Emission Control Warranty
WARRANTY
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Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania,
Rhode Island, Vermont and
Washington are the other states to
which this warranty applies. Vehicles
covered by this warranty are also
covered by the Federal Emission
Control Warranty (see page 18).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2014 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of your
vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and
labor.
California Emission Control Warranty
WARRANTY
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MANUFACTURER’S
WARRANTY COVERAGE
Selected states1
For 15 years or 150,000 miles, whichever
occurs first:2
•If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure that
your vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.
•Subject to the specific terms
pertaining to maintenance described
on the following pages, if any
emissions-related part is defective, the
part will be repaired or replaced by
Toyota. This is your Emission Control
System DEFECT WARRANTY.
Delaware, Pennsylvania and
Washington Vehicles Only3
1) For three years or 50,000 miles, whichever occurs first:
•If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure that
your vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.
•If an emissions-related part listed on
pages 19–20 is defective, the part will
be repaired or replaced by Toyota.
This is your SHORT-TERM Emission
Control System DEFECT WARRANTY.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty.
2) For seven years or 70,000 miles, whichever occurs first:
•If an emissions-related part listed on
page 27 is defective, the part will be
repaired or replaced by Toyota. This is
your LONG-TERM Emission Control
System DEFECT WARRANTY.
1Applies to California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode
Island and Vermont vehicles equipped with a California Certified Emission Control System.
2Warranty coverage for the hybrid battery is 10 years or 150,000 miles, whichever occurs first.3Applies to Delaware, Pennsylvania and Washington vehicles equipped with a California Certified Emission
Control Warranty.
California Emission Control Warranty
WARRANTY
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OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte, CA
91734-8001.
WHAT IS NOT COVERED
These warranty obligations do not apply to
failures or noncompliance caused by:
•The use of replacement parts not
certified in accordance with
aftermarket parts certification
regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
California Emission Control Warranty
WARRANTY
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PARTS LIST: LONG-TERM
EMISSION DEFECT WARRANTY
(DELAWARE, PENNSYLVANIA
AND WASHINGTON VEHICLES
ONLY*)
The parts listed here are covered for seven
years or 70,000 miles, whichever occurs
first.
Air/Fuel Metering System
•Engine control computer (engine
control module)
•Throttle body
Air Induction System
•Intake manifold and intake air surge
tank
Catalyst System
•Exhaust front pipe (including catalytic
converter)
•Exhaust manifold (including manifold
converter)
EGR System
•EGR cooler
Evaporative Control System
•Charcoal canister
•Fuel tank
Hybrid System
•Battery control module (battery
voltage sensor)†
•Hybrid battery†
•Hybrid control module (power
management control module) †
•Inverter with converter †
•Transaxle (including motor and
generator)
MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
* Applies to Delaware, Pennsylvania and Washington vehicles equipped with a California Certified Emission Control Warranty.
† Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first.
California Emission Control Warranty
WARRANTY
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REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
IF YOUR VEHICLE FAILS A
SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”
California Emission Control Warranty
WARRANTY
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REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 33 for details.
IF YOU HAVE QUESTIONS
If you have questions or concerns about
your vehicle’s California emission warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 5. You may also request
information from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
California Emission Control Warranty
WARRANTY
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OBTAINING WARRANTY
SERVICE
The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Toyota. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Toyota
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information or
service assistance, contact the tire
manufacturer directly.
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
Tire Limited Warranty
WARRANTY
30Your Warranties in Detail