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528 5-2. Steps to take in an emergency
CAUTION
■Using the tire jack
Improper use of the tire jack may cause the vehicle to suddenly fall off
the jack, leading to death or serious injury.
●Do not use the tire jack for any purpose other than replacing tires or
installing and removing tire chains.
●Only use the tire jack that comes with this vehicle for replacing a flat
tire.
Do not use it on other vehicles, and do not use other tire jacks for
replacing tires on this vehicle.
●Always check that the tire jack is securely set to the jack point.
●Do not put any part of your body under the vehicle while it is supported
by the jack.
●Do not start or run the hybrid system while your vehicle is supported by
the jack.
●Do not raise the vehicle while someone is inside.
●When raising the vehicle, do not put an object on or under the jack.
●Do not raise the vehicle to a hei ght greater than that required to
replace the tire.
●Use a jack stand if it is necessary to get under the vehicle.
Take particular care when lowering the vehicle to ensure that no one
working on or near the vehicle may be injured.
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531
5-2. Steps to take in an emergency
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on the
situation. Check the following and perform the appropriate proce-
dure:
■ The hybrid system will not start even though the correct
starting procedure is being followed. ( P. 157)
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. ( P. 536)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● There may be a malfunction in the immobilizer system.
( P. 106)
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfun ctioning due to an electrical
problem such as an open circuit or a blown fuse. However,
depending on the type of malf unction, an interim measure is
available to start the hybrid system. ( P. 532)
■ The interior lights and headlights are dim, or the horn does
not sound or sounds at a low volume.
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 538)
● The 12-volt battery terminal c onnections may be loose or cor-
roded.
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532 5-2. Steps to take in an emergency
Emergency start functionWhen the hybrid system does not start, the following steps can be
used as an interim measure to start the hybrid system if the
“POWER” switch is functioning normally: Set the parking brake.
Shift the shift lever to P.
Turn the “POWER” switch to ACCESSORY mode.
Press and hold the “POWER” switch for about 15 seconds
while depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
■ The interior lights and headlights do not turn on, or the horn
does not sound.
One of the following may be the cause of the problem:
●One or both of the 12-volt ba ttery terminals may be discon-
nected.
● The 12-volt battery may be discharged. ( P. 538)
Contact your Toyota dealer if the problem cannot be repaired, or if
repair procedures are unknown.
STEP1
STEP2
STEP3
STEP4
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535
5-2. Steps to take in an emergency
If the electronic key does not operate properly
Locking and unlocking the doors and key linked functions
Use the mechanical key
( P. 48) in order to perform the
following operations (driver’s
door only):
Locks all doors
Closes the windows and moon
roof (turn and hold)
*
Unlocks all doors
Turning the key rearward unlocks
the driver’s door. Turning the key
once again unlocks the other
doors.
Opens the windows and moon
roof (turn and hold)
*
*: This setting must be custom-ized at your Toyota dealer.
If communication between the electronic key and vehicle is inter-
rupted ( P. 58) or the electronic key cannot be used because the
battery is depleted, the smart key system and wireless remote con-
trol cannot be used. In such cases, the doors and trunk can be
opened and the hybrid system can be started by following the proce-
dure below.
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536 5-2. Steps to take in an emergency
Starting the hybrid systemEnsure that the shift lever is in P and depress the brake pedal. Touch the Toyota emblem side of
the electronic key to the
“POWER” switch.
When the electronic key is
detected, a buzzer sounds and
the “POWER” switch will turn to
ON mode.
When the smart key system is
deactivated in customization set-
ting, the “POWER” switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal and check that is dis-
played on the multi-information display.
Press the “POWER” switch.
In the event that the “POWER” swit ch still cannot be operated, con-
tact your Toyota dealer.
STEP1
STEP2
STEP3
STEP4
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5-2. Steps to take in an emergency
■
Stopping the hybrid system
Shift the shift lever to P and press the “POWER” switch as you normally do
when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 458)
■ Changing “POWER” switch modes
Release the brake pedal and press the “POWER” switch in above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. ( P. 159)
■ If the doors cannot be locked or unlocked by the smart key system
Lock and unlock the doors by the mechanical key or wireless remote contr\
ol.
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the
customization setting. If it is off, turn the function on.
(Customizable features P. 576)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 5 7 )
STEP3
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538
5-2. Steps to take in an emergency
If the vehicle’s 12-volt batter y is discharged
The following procedures may be used to start the hybrid system if
the vehicle's 12-volt battery is discharged.
You can also call your Toyota de aler or qualified repair shop.
If you have a set of jumper (or boo ster) cables and a second vehi-
cle with a 12-volt battery, you can jump start your vehicle by follow-
ing the steps below.
Open the trunk lid and remove the 12-volt battery cover.
( P. 439)
Connect the jumper cables accord ing to the following procedure:
Connect a positive jumper cabl e clamp to the exclusive jump
starting terminal on your vehicle
Connect a positive jumper cable clamp to the positive (+) battery
terminal on the second vehicle
Connect a negative cable clamp to the negative (-) battery termi-
nal on the second vehicle
Connect the jumper cable to ground on your vehicle as shown in
the illustration.
STEP1
STEP2
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5-2. Steps to take in an emergency
■
Starting the hybrid system when the 12-volt battery is discharged
The hybrid system cannot be started by push-starting.
■ To prevent 12-volt battery discharge
●Turn off the headlights and the audio system while the hybrid system is
off.
● Turn off any unnecessary electrical components when the vehicle is run-
ning at a low speed for an extended period, such as in heavy traffic.
■ When the 12-volt battery is removed or discharged
●The hybrid system may not start. ( P. 440)
● Make sure that the key is not inside the vehicle when recharging or
replacing the 12-volt battery. The key may be locked in the vehicle if the
alarm is activated. ( P. 109)
Start the engine of the seco nd vehicle. Increase the gaso-
line engine speed slightly and maintain at that level for
approximately 5 minutes to recharge the 12-volt battery of
your vehicle.
Open and close any of the doors with the “POWER” switch
OFF.
Maintain the engine speed of the second vehicle and turn
the “POWER” switch to ON mode, then start the hybrid sys-
tem.
Make sure the “READY” indicator comes on. If the indicator
does not come on, contact your Toyota dealer.
Once the hybrid system has started, remove the jumper
cables in the exact reverse or der from which they were con-
nected.
Once the hybrid system starts, have the vehicle checked at your
Toyota dealer as soon as possible.STEP3
STEP4
STEP5
STEP6
STEP7