Warranty (North America)
WARRANTY39
When NCDS receives your request, it will be forwarded to Tesla for response. After analyzing all
information pertaining to your case, NCDS will schedule a technical evaluation if applicable. If you
request it, an oral hearing will be held prior to a decision being rendered. At this hearing, all evidence
is admissible. After considering all testimony and documents, the arbitrator will review the
applicable legal standards and render a decision. A settlement satisfactory to all parties may be
negotiated at any time, including prior to or after the arbitrator’s decision.
NCDS’s decision is binding o n Tesla but not on you. If you accept NCDS’s decision, Tesla will comply
with the decision in a reasonable time not to exc eed 30 days after Tesla receives notice of your
acceptance. Remedies include but are not limited to repairs; reimbursement for repairs and
incidental expenses, such as transporting costs; and repurchase or replacement of your vehicle.
NCDS decisions do not include attorney fees or p unitive, multiple, or consequential damages, except
incidental damages as required by applicable law.
If you are not satisfied with the arbitrator’s decisi on or Tesla’s compliance, you may pursue any other
legal remedies available to you. NCDS findings and decisions are admissible as evidence in any legal
proceedings concerning your vehicle.
The description provided above is only a br ief summary of the dispute settlement program
administered by NCDS. Customers with vehicles registered in Canada will be referred by NCDS to
the Canadian Motor Vehicle Arbitration Program (“CAMVAP”) and subject to CAMVAP procedures
and remedies, which will differ from those desc ribed above. The dispute settlement program may
be changed at any time without prior notice. Contact NCDS at the above listed address or phone
number for the most current information concerning the dispute settlement program.
Model S Quick Guide - NA Rev C.book Page 39 Wednesday, December 18, 2013 12:40 PM
