2014 TESLA MODEL S Quick Guide (Europe)

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA SHALL NOT BELIABLE FOR ANY DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE FAIR MARKET
VALUE OF THE VEHICLE AT THE TIME OF THE CLAIM.
THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL APPLY WHETHER YOUR CLAIM IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), BREACH OF
WARRANTY OR CONDITION, MISREPRESENTATION (WHETHER NEGLIGENT OR OTHERWISE) OR OTHERWISE AT LAW OR IN EQUITY, EVEN IF TESLA IS ADVISED OF THE POSSIBILITY OFSUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. SOME COUNTRIESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INDIRECT, DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
Nothing in this agreement shall exclude, or in any way limit, Tesla’s liability for death or personal injury, solely and directly caused by Tesla’s negligence or that of its employees, agents, or sub-
contractors (as applicable), fraud or fraudulent misrepresentation, willful misconduct, or any other
liability to the extent the same is proven in a court of competent jurisdiction in a final nonappealable judgment, and may not be excluded or limited as a matter of local law.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (subject to your local law), during regular business hours to a
Tesla Service Center, or such other repair facility designated by Tesla in the applicable region or
country. The location of the nearest Tesla Service Center may be obtained by visiting
www.teslamotors.com. The location of Tesla Service Centers is subject to change at any time and without prior notice. Subject to your local law, the cost of transporting your vehicle is not
included in this New Vehicle Limited Warranty and you are solely responsible for the cost of
transporting your vehicle to a Tesla Service Center, or such other repair facility designated by
Tesla. The Tesla Ranger mobile service is not included under this New Vehicle Limited Warranty.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone numberspecified in the section of this New Vehicle Limited Warranty titled General Warranty Provisions on page 34.
Payment of Tax for Repairs Some jurisdictions and/or local governments may require that tax be collected on warrantyrepairs. Where your local law requires, you are responsible for payment of these taxes. Tesla willbe entitled to deduct and/or withhold from the compensation, and any other paymentscontemplated by this New Vehicle Limited Warranty, such amounts as Tesla, in its sole discretion,
determines are required to be deducted and/or withheld, with respect to the making of such
payment under any local, national, international or foreign tax law. To the extent that amounts are so deducted and/or withheld, such amounts will be treated, for all purposes under this New
Vehicle Limited Warranty, as having been paid to customer.
Reasonable Time for Repairs You must allow Tesla a reasonable time for completion of repairs and/or service. Subject to yourlocal law, upon notification by Tesla of the completion of the vehicle repairs and/or service, you
are responsible for immediately picking up the vehicle, at your own expense.
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Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorized representative,
can modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer
to pay a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited Warranty for specific vehicle models, which some countries (where relevant in
accordance with your local law) may refer to as “adjustment programs” or similar programs. In
such circumstances, Tesla will notify all known registered owners of affected vehicles. You may
also inquire to Tesla directly regarding the applicability of such programs, if any, to your vehicle.
Tesla may also occasionally offer to pay a portion or all of the cost of certain vehicle repairs that are no longer covered by this New Vehicle Limited Warranty on an ad hoc case-by-case basis.
Tesla reserves the right, to the extent permissible under your local law, to do the above and to make changes to vehicles manufactured or sold by Tesla and the applicable warranties, at anytime, without incurring any obligation to make the same or similar payment or changes for
vehicles Tesla previously manufactured or sold, or applicable warranties including this New
Vehicle Limited Warranty.
Warranty Enforcement Laws and Dispute Resolution Subject to your local laws (which may vary depending on the country), this New Vehicle Limited
Warranty and any dispute or claim arising out of or in connection with it or its subject matter
(including non-contractual disputes or claims) shall be governed by and construed in accordance
with English law and you and Tesla submit to the non-exclusive jurisdiction of the courts of
England and Wales, although the laws of your country or jurisdiction may apply to any tort claims and any claims under any consumer protection statutes, as provided under your local law. In the
event that any provision of this New Vehicle Limited Warranty is held by a court of competent
jurisdiction to be unenforceable because it is invalid or in conflict with any law of any relevant
jurisdiction, the validity of the remaining provisions shall not be affected, and the rights and obligations of the parties shall be construed and enforced as if this New Vehicle Limited Warranty
did not contain the particular provisions held to be unenforceable, and the unenforceable
provisions shall be replaced by provisions which, being valid, legal and enforceable, come closest
to Tesla’s intention underlying the invalid or unenforceable provision.
Your new vehicle and its safety items comply with your local motor vehicle laws. For all owners of
the vehicle, to the fullest extent allowed by your local law, Tesla requires that you first provide
Tesla, during the applicable warranty period specified in this New Vehicle Limited Warranty, with written notification of any defects you have experienced within a reasonable time to allow Tesla
an opportunity to make any needed repairs before you pursue any remedy under your local laws.
Please send your written notification to:
Tesla Motors Netherlands B.V.
Atlasstraat 7-9, 5047 RG
Tilburg, Netherlands
Attention: Vehicle Service
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
• History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the concern, or of any repairs or services that were not performed by a Tesla Service Centeror Tesla authorized repair facility.
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In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement.
Country Specific Consumer Disclosure Bulgaria The New Vehicle Limited Warranty does not modify, affect or substitute your rights under
Bulgarian statutory consumer protection laws. The provisions related to your statutory rights are reproduced below:
Consumers’ Protection Act:
Article 112
1. In the case of a lack of conformity of the consumer goods with the contract of sale, the
consumer shall be entitled to address a complaint, requesting the seller to bring the goods
into conformity with the contract of sale. In such case, the consumer may choose either repair
or replacement of the goods by new goods, unless this is impossible or the remedy chosen by
the consumer is disproportionate in comparison with the other remedy.
2. A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in
comparison with the alternative remedy, are unreasonable, taking into account:
a. the value that the consumer goods would have if there were no lack of conformity;
b. the significance of the lack of conformity;
c. whether an alternative remedy could be offered to the consumer without significant
inconvenience thereto.
Article 113
1. (New, SG No. 18/2011) Where the consumer goods are not in conformity with the contract of
sale, the seller shall be obligated to bring the said goods in conformity with the contract of
sale.
2. Renumbered from Paragraph (1), SG No. 18/2011) Consumer goods shall be brought into
conformity with the contract of sale within one month after the date on which the complaint
was addressed by the consumer.
3. (Renumbered from Paragraph (2), amended, SG No. 18/2011) Upon expiry of the time limit
referred to in Paragraph (2), the consumer shall be entitled to have the contract of sale
rescinded and to reimbursement of the sums paid or to have a reduction made in the price of
the consumer goods according to Article 114 herein.
4. (Renumbered from Paragraph (3), SG No. 18/2011) The consumer goods shall be brought into
conformity with the contract of sale free of charge for the consumer. The consumer shall not
be liable for any costs incurred for the dispatch of the consumer goods or any costs of
material and labour costs associated with the repair of the goods, and must not sustain
significant inconvenience.
5. (Renumbered from Paragraph (4), SG No. 18/2011) The consumer may furthermore seek
compensation for damage resulting from the lack of conformity.
Article 114
1. In the case of a lack of conformity of the consumer goods with the contract of sale and where
the consumer is not satisfied with the settlement of the complaint under Article 113 herein, the
consumer shall be entitled to choose between one of the following options:
a. rescission of the contract and reimbursement of the sum paid thereby;
b. reduction of the price.
2. The consumer shall not be entitled to claim reimbursement of the sum paid or reduction of
the price of the goods where the trader agrees to a replacement of the consumer goods with
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new ones or to repair the consumer goods within one month after the complaint was
addressed by the consumer.
3. The consumer shall not be entitled to claim rescission of the contract if the lack of conformity
of the consumer goods with the contract is minor.
Article 115
1. The consumer may exercise the right thereof under this Section within two years as from the
time of delivery of the consumer goods.
2. The period referred to in Paragraph (1) shall be interrupted during the time needed to repair
or replace the consumer goods or to reach a settlement of the dispute between the seller and the consumer.
3. The exercise of the right of the consumer under Paragraph (1) shall not be subject to any
period of limitation for the bringing of action for compensation other than the period referred
to in Paragraph (1).
France The New Vehicle Limited Warranty does not modify, affect or substitute the statutory rights you
have under applicable laws in France. Tesla remains responsible for defects pursuant to articles
1641 to 1649 of the French civil code and in case of a lack of conformity of the product pursuant
to articles L211-1 to L211.18 of the French Consumer Code. The provisions related to your statutory
rights are reproduced below:
• Article L. 211-4 of the Consumer Code: The seller must deliver goods which are in conformity with the contract and is liable for any lack of conformity which exists at the time the goods
were delivered. He is also liable for any lack of conformity resulting from the packaging,
installation instructions, installation, if installation were made by the seller or under his responsibility.
• Article L. 211-5 of the Consumer Code: To be in conformity with the contract, goods must: (1) be fit for the purposes for which goods of the same type are normally used, and: (i) comply
with the description given by the seller and possess the quality of the goods which the seller
has held out to the consumer as a sample or model; (ii) show the quality and performance
which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific
characteristics of the goods made about them by the seller, the producer or his
representative, particularly in advertising or on labeling; or (2) comply with the characteristics
agreed mutually by the parties or fit for any particular purpose for which the consumer requires them and which he made known to the seller at the time of conclusion of the
contract and which the seller has accepted.
• Article L. 211-12 of the Consumer Code: The action resulting from the lack of conformity must be brought by the buyer within two years as from delivery of the goods.
• Article 1641 of the Civil Code: A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair
that use that the buyer would not have acquired it, or would only have given a lesser price for
it, had he known of them.
• Article 1648, paragraph 1, of the Civil Code: The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice.
Italy
The New Vehicle Limited Warranty does not modify, affect or substitute your rights under Italian
statutory consumer protection laws.
Tesla Motors Netherlands B.V., with its principal office located at Atlasstraat 7-9, 5047 RG , Tilburg, Netherlands (“Tesla”) warrants to you, the original retail purchaser (“you”), that the ModelS vehicle will under normal use be free from lacks of conformity for a period of two (2) years
starting from date of the delivery.
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The legal warranty established by Sections 129, 130 and 132 of Italian Consumer Code (Legislative
Decree of September 6th, 2005, no. 206) applies to the sale of the Model S vehicle. Therefore you
have the right to have the Model S vehicle brought into conformity free of charge by repair or replacement at your election, unless the remedy requested is impossible or not proportionate; incase of failure of one of the remedies above, you have the right to an appropriate price-reductionor the right to terminate the agreement. Unless it is proven otherwise, it shall be assumed that thedefects arising no later than six (6) months after the delivery of the Model S vehicle already
existed on the date of delivery. You will not be entitled to exercise the above rights in case of failure to notify Tesla of the lack of conformity within two (2) months starting from the date on
which you detected such lack of conformity. In any event, the right to file a complaint before the
Courts intended to assert a lack of conformity not maliciously concealed by Tesla shall
automatically expire twenty-six (26) months after the delivery of the Model S vehicle.
NorwayThe preceding New Vehicle Limited Warranty will not limit or replace your rights according toNorwegian consumer protections laws, including the Consumer Purchase Act. The mandatory
rights which you have according to the Consumer Purchase Act, apply regardless and in addition, and sometimes also replace, the rights set forth in this warranty. Key provisions in the consumer
protection laws are set out below:
Defects – The Consumer Purchase Act sections 15-18
The seller is liable for any defect in the car which existed at time of delivery, cf. the Consumer Purchase Act section 18. Any defect which appears within six months after delivery of the car, is
presumed to have existed on the time of delivery.
The Consumer Purchase Act sections 15-18 establish what constitutes a defect. Standard replacement of consumable parts and normal wear and tear etc. are not considered as defects.
If a claim is made but there should prove to be no defect for which the seller is liable, the seller can only demand payment for necessary investigations undertaken to determine whether the carwas defective, and demand payment for any repair of the car, provided that the seller has
expressly notified you that you may have to cover such expenses.
Complaints – the Consumer Purchase Act section § 27You must make a claim regarding a defect to the seller within a reasonable time of it being
discovered. The time limit to make a claim is never less than two months from the time you
discovered or ought to have discovered the defect.
Unless otherwise stated in the New Vehicle Limited Warranty, the seller is liable for repairing defects on the car which occur during normal use: (i) for a period of five years from the time the
car was delivered to you, or (ii) until the time the car has driven 100,000 kilometers (whichever comes first).
Remedies for breach –the Consumer Purchase Act sections 26-33
In the event the car has a defect which is not due to circumstances on your part, the normal
situation will be that the seller rectifies/repairs the defect in accordance with the Consumer
Purchase Act section 29. Such repair shall be made within reasonable time and without you
incurring costs or substantial inconvenience.
If a repair will prevent you from using the car for more than a week, you may demand a replacement car if this is deemed reasonable in relation to your own needs and the costs and
inconvenience of the seller.
If the seller does not repair the defect within a reasonable time, you may be entitled to demand
the following remedies for defective performance:
• Delivery of substitute car – cf. the Consumer Purchase Act sections 29 and 30
• Reduction in the price - cf. the Consumer Purchase Act section 31
• Rescission (cancellation) – cf. the Consumer Purchase Act section 32
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• Damages – cf. the Consumer Purchase Act section 33, cf. chapter 11
You will not be deprived of your right to claim damages by exercising your right to other
remedies, or if such other rights should not exercisable.
Your claim in regard of the defect in accordance with the Consumer Purchase Act may be asserted against the seller (dealer) or the manufacturer of the car.
Tesla also directs your attention to its offer of a service plan agreement.Dispute Resolution
The Norwegian Dispute Resolution Act ch. 4 provides that you may initiate litigation at your own domicile, or if the contract was entered into at the seller's permanent place of business, in which case the litigation may be initiated where the car was delivered.
Poland
The New Vehicle Limited Warranty does not modify, affect or substitute your Polish statutory
consumer protection laws, including under the Polish Act on specific terms and conditions of
consumer sale and amendments to the Civil Code, dated 27 July 2002.
San Marino Specific Approval of Clauses by Purchaser
As purchaser of a Model S vehicle, you expressly agree to the following clauses in the New
Vehicle Limited Warranty:
• Limitations and disclaimers;
• Exclusion and Limitations:
• Warranty limitations;
• Additional limitations and exclusions;
• Voided Warranty;
• Damages;
• Payment of tax for repairs; and
• Warranty enforcement laws and dispute resolution.
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Aairbag, front passenger, disabling 21
airbags 19
C chains 26child seatsdisabling front passenger airbag 21installing and using 9
Tesla built-in rear facing 15
D
data recording 31
delivery mileage 32
door labels 30
E event data recording 31
F
front passenger detection 21
G
GAWR 30
Gross Axle Weight Rating 30
Gross Vehicle Weight Rating 30
GVWR 30
I
ISOFIX child seats, installing 12
L
labelStatutory Plate 30
Tire and Loading Information 30
load limits 30
Mmaintenancetires 23
mileage upon delivery 32
R
roadside assistance 2
S
safety informationairbags 22
child seats 14
rear facing child seats 18
seat belts 8seat beltsin a collision 7
overview of 6
pre-tensioners 7
wearing when pregnant 6
seating capacity 30
seatsTesla built-in rear facing 15
service data recording 31
Statutory Plate 30
T telematics 31
tie-down straps 5
Tire and Loading Information label 30
Tire Pressure Monitoring Systemoverview of 26
tire pressures, checking 23
tiresbalancing 24
chains 26
inspecting and maintaining 24
pressures, how to check 23
replacing 25
replacing a tire sensor 27
rotation 24
tire markings 28
winter 25
tow chain, connecting 5
Tow mode 4
towing 4
towing a trailer 31
towing instructions 4
TPMS
Index
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overview of 26
trailer hitches 31
transporting 4
V
vehicle loading 30
W
warranty 34
wheel chocks 5wheelsalignment 24
replacing 25
winter tires 25
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46Model S Quick Guide