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Telephone management system (PHONE)
Pair and connect a mobile telephone
to the Infotainment system In order to manage a mobile telephone via
the Infotainment system, it is necessary to
pair both devices
once.
F or
your safety, we recommend you make the
link when the vehicle is stationary. In some
countries it is not possible to perform the
pairing with the vehicle running.
Conditions
You must guarantee the following setup in
the mobile phone and the infotainment sys-
tem:
● The ignition must be switched on.
● Where necessary, disconnect the headset
from the connected telephone.
● The Bluetooth ®
fu
nction of the mobile tele-
phone and the Infotainment system must be
active as well as visibility.
● The
keypad lock on the mobile telephone
must be deactivated.
● The notification and key tones on the mo-
bile telephone must be disconnected.
Follow instructions in the manual for the mo-
bile telephone.
After turning on the ignition, the visibility of
the
Bluetooth ®
function activates. During the pairing process it is necessary to
enter data via the mobile telephone's key-
pad. To do so, the mobile telephone must be
ready.
Starting mobile telephone pairing
● Make sure the mobile device is active and
visible.
● Press the PHONE button on the Infotain-
ment system.
● Press the Find telephone function button.
OR:
● Press the PHONE button on the Infotain-
ment system.
● Press the Setup function button.
● Press the Select telephone function button
and then Find telephone .
OR: ● Press the PHONE unit button.
● Press the Setup function button.
● Press the Bluetooth function button.
● Press the Find devices function button.
As soon as the search is completed, the
names of the Bluetooth ®
devices found are
displayed on-screen.
● Activate the mobile telephone to be paired
on the list of Bluetooth ®
devices found. The Infotainment system and the mobile tele-
phone can connect. To finalise the connec-
tion between both devices, it may be neces-
sary to enter more data on the mobile tele-
phone and the on the Infotainment system.
● If necessary, confirm pairing on the mobile
telephone.
Depending on the mobile telephone:
● Enter and confirm your PIN code, as shown
on the Infotainment system display.
OR:
● Make the connection from the mobile de-
vice itself (ensure that the visibility of the In-
fotainment system in the menu Telephone setup >
BT setup is active). The
search process can take up to 1 minute. On
the screen the system will dynamically up-
date the names of the bluetooth devices
found.
● Select the infotainment system or the mo-
bile phone to which you want to connect from
the list of Bluetooth devices found. The info-
tainment system and the mobile phone will
now be connected to each other. In certain
circumstances, it is possible that to finish the
connection between the two devices, you
must enter additional data in the mobile
phone and infotainment system.
● If necessary, confirm the link to the mobile
phone.
58

Telephone management system (PHONE)
● Use your mobile phone to enter and con-
firm your PIN code, as indicated in the dis-
play of the infotainment system.
OR:
● Compare the PIN code shown on the dis-
play of the Infotainment system with that
shown on the mobile phone. If they match,
confirm on both
devices.
When p
airing has been completed correctly,
the
PHONE main menu is displayed and the
phonebook; call lists stored on the mobile
telephone are automatically loaded. The du-
ration of the loading process depends on the
amount of data stored on the mobile phone.
After loading, the data will be available on
the Infotainment system.
Pairing and connection of mobile telephones
You can pair up to 20 mobile telephones to
the Infotainment system, but there can only
be two mobile phones simultaneously con-
nected as hands-free, and a third device as
BT audio at any time.
When the Infotainment system is switched
on, it automatically connects to the last con-
nected mobile phone. If it is not possible to
connect to this mobile phone, the telephone
management system will try to automatically
connect to the next mobile phone on the list
of paired devices. The maximum range of the Bluetooth
®
con-
nection is approx. 10 metres. The active
Bluetooth ®
connection disconnects if this
distance is exceeded. The connection is auto-
matically re-established as soon as the de-
vic

e is once again within Bluetooth ®
range.
If the maximum number of paired devices is
reached and you wish to pair another one to
the system, it will automatically replace the
one used least recently. If you wish to replace
it with another one, the user must erase it be-
forehand. To do so:
● Press the Setup button on the device while
in telephone mode.
● Press the function button Bluetooth setup .
● Activate the Paired devices function button.
● In the list of paired devices, press the  function button next to the mobile phone to
be deleted and then press
Delete to confirm
the process.
Description of the telephone
management system Introduction Some functions and setup can only be per-
formed when the vehicle is stopped and are
not available on all mobile telephones.With the help of the telephone manager, up
to 3 mobile telephones can be connected to
the Infotainment system via the Bluetooth
profiles (for example, one used as a Blue-
tooth-audio player and/or another two as
hands-free telephones).
Note
● Using a mobile phone inside the vehicle
may provoke noise in the speakers.
● Some networks may not recognise all lan-
guage characters or offer all services. 59

Telephone management system (PHONE)
Display and symbols of the telephone
management systemDisplay: Meaning ››› Fig. 50
AName of the mobile network operator (pro-
vider) to which the mobile telephone is con-
nected.
B
View of stored telephone number or name. If
the name stored in the phonebook has an
assigned photo, it can be displayed
››› page 65. 
Press to
accept a call. 
Press to
end a call.
OR: Press to reject an incoming call.
Press to mute the call signal during a call
and to reactivate it.
Press to mute the microphone during an ac-
tive call and to reactive it.

This button keeps the call active. While the
call is on hold the listener will not hear the
conversation. To reactivate it, press the call
accept button
. To reject it, press the reject
button . 
Charge status of a mobile telephone connec-
ted via “Hands-free profile” (HFP) Blue-
tooth
®
. 
Strength of coverage signal received by the
mobile telephone. Private mode
To activate private mode:
● Setup menu.
● Uncheck the check box:
Hands-free (during an active call) .
With the private mode activated the active
audio and microphone become that of the
mobile phone connected to the hands-free.
When deactivated, the audio reverts to the
vehicle's audio system. This configuration is
only applicable to the active call, so for sub-
sequent calls, the audio will revert by default
to vehicle's audio system.
Enter telephone number menu Fig. 51
Enter telephone number menu. Open the
Enter telephone number menu
Press the DIAL NUMBER function button from
the PHONE
main menu.
Possible functions
Enter telephone
numberEntering a phone number with the
keypad.
Press the  function button to
make a call.
Select a contact
from the list
Enter the first letters of the contact
to find using the keypad. The avail-
able entries appear in the contact
list.
Search the contact list and press
the desired contact to establish
the connection.
Call mailbox
Press the  Mailbox function but-
ton to establish the connection.
OR: Press the  function button
for approx. 2 seconds to establish
the connection.
If the number for the mailbox has
not yet been stored, enter it and
confirm with OK
.
Redial
Press button
1
››› Fig. 51 and the
last number dialled will be shown
on the display. To place the call,
press button 1
again.» 61

Telephone management system (PHONE)
Speed dial buttons Fig. 56
PHONE main menu The speed dial buttons
››› Fig. 56 1 may
each be used to store a telephone number
from the phonebook.
If the name stored in the phonebook has an
assigned photo, it can be displayed on the
speed dial button ››› table on page 65.
All the speed dial buttons must be manually
edit ed and w
ill be assigned to a user profile.
Up to 15 favourites can be added to the quick
dial buttons.
Possible functions
Assigning speed
dial buttons
Press a free speed dial button from
the PHONE main menu.
Select the desired contact from the
list. If the selected contact has
several telephone numbers, select
the desired number.
Possible functions
Editing assigned
speed dial but-
tons
Press and hold a used speed dial
button in the PHONE main menu
until the Contacts menu opens.
Select the desired contact from the
list. If the selected contact has
several telephone numbers, select
the desired number.
To close the Contacts menu with-
out applying the changes, press
the
 function button
Deleting assigned
speed dial but-
tonsThe telephone numbers stored in
the speed dial buttons can be de-
leted in the User profile setup >
Manage favourites menu ››› table
on page 65.
Dialling with
speed dial but-
tonsBriefly press an assigned speed di-
al button from the PHONE main
menu to call the telephone number
that has been stored on it. Note
The contacts stored on the speed dial buttons
do not update automatically. If a contact stor-
ed on a speed dial button is modified on the
mobile telephone, the speed dial button will
need to be reassigned. Telephone setup
Press the
SETUP function button from the
PHONE main menu.
Function button: effect
Select phone: Select the mobile telephone to be connec-
ted to the hands-free profile with the Infotainment sys-
tem.
OR: Press Find telephone to connect a new mobile tele-
phone.
Bluetooth: Open the Bluetooth setup menu ››› page 65.
User profile: Open the User profile setup menu
››› page 66. Bluetooth
®
setup Press the
SETUP function button from the
PHONE main menu.
Function button: effect 
Bluetooth: Press to deactivate Bluetooth
®
. Disconnects
all active connections.
Visibility: Connection and disconnection of Bluetooth ®
visibility.
Visible: Bluetooth ®
visibility is active.
Hidden: Bluetooth ®
visibility is deactivated. Blue-
tooth ®
visibility must be active for the external
pairing of a Bluetooth ®
device with the Infotain-
ment system. If you have a Bluetooth audio device
active and playing, the visibility is automatically
set to Hidden.
Name: Viewing and changing the name of the Infotain-
ment system. This name will be displayed to other Blue-
tooth ®
devices in the Bluetooth ®
setup.
» 65

Telephone management system (PHONE)Function button: effect
Paired devices: Displays paired devices. To disconnect
and connect Bluetooth ®
devices and Bluetooth ®
pro-
files.
Find devices: Search for visible Bluetooth ®
devices within
the range of the Infotainment system. The maximum
range is approx. 10 metres.
Bluetooth audio (A2DP/AVRCP): This function must be ac-
tive if it is necessary to connect an external audio source
via Bluetooth ®
to the Infotainment system. ››› page 33. User profile setup
In the
PHONE
main menu, press the S
ETUPfunction button and then the
User profile func-
tion button.
Function button: effect
Manage favourites: Editing speed dial buttons.
Speed dial button in use : Press to delete the stored
number.
Speed dial button free : Press to assign a number
from the phonebook to the speed dial button in
question.
Mailbox number: To enter or modify the mailbox number. 
Code: To enter a prefix to be placed before the num-
ber entered ››› page 61.
Sort by: To set the order of appearance of the entries in
the phonebook ( Forename and surname or vice-versa).
Function button: effect
Import contacts: Press to import the phonebook of the
connected telephone, or to update the imported phone-
book.
Delete other user profiles: To delete all the inactive user pro-
files or only one of them. 
Reminder: don't forget your mobile phone: If there is already
an active Bluetooth ®
connection with another mobile
telephone when turning off the ignition, the following
message appears: “Don't forget your mobile telephone ”.
Select ring tonea)
: To select a ring tone from a list of prede-
fined melodies (tones). The selected ring tone is played
and set up when exiting the submenu. 
Show pictures for contactsb)
: If phonebook contacts have
been stored with a photograph, it can be displayed on
the speed dial buttons, on the call lists and in the pho-
nebook.
a) Depending on the mobile telephone used, the selected ring
tone, or the one set up on the mobile telephone, is played. This
function will not be displayed if not supported by the mobile tel-
ephone.
b) Depending on the mobile phone. Note
Some telephones need to be restarted to re-
download the most recent contacts added. Communication protocol between the
Infotainment system and mobile
devices specifically for Applications
(Apps) that control or read
information from the system.
Description
The system has a communication protocol to
establish connections between this and oth-
er mobile devices (smartphones/tablets).
This communication can allow data (media,
navigation, radio, audio and vehicle data) to
be read and/or written. In order to establish
this communication, the Application must be
certified by VW consortium brands as they re-
quire authentication by the Application to be
able to establish communication (this means
that not all the Apps will have access to es-
tablishing communication with the System).
Activation
From the
SETUP menu,
Mobile device data transfer , there is a checkbox
to activate/deactivate the function, and a
dropdown menu called Use apps to operate which controls the level of interaction be-
tween the Apps and the System
›››
table on
page 70 : Deactivate, Confirm, and Allow.
Int er

faces
This communication protocol supports the
connection via WLAN interfaces and USB.
66

Settings
Settings
Menu and system setup Main menu System setup The selection of possible setups will depend
on the country, the unit in question and the
vehicle equipment.
● Press the Infotainment system MENU but-
ton and then press the SETUP function but-
ton.
● To adjust the settings for a certain function,
press the appropriate function button.
Changes are automatically stored when a
menu is closed.Function button: effect
Screen: To perform screen setup.
 Switch off screen (in 10 seconds): If this function is ac-
tive and the Infotainment system is not in use, the
screen will switch off after approximately 10 sec-
onds. Pressing the screen or pressing one of the Info-
tainment system buttons will switch the screen back
on.
Brightness: To select the brightness level of the
screen.
Day/Night: To select the display type ( Day, Night or
Automatic).
Confirmation Tone: Confirmation tone for pressing a
function button is activated.
Function button: effect
Proximity sensors: The proximity sensors are activa-
ted. Also see ››› page 10, Proximity sensors .
 Show clock in standby mode: In standby mode, the cur-
rent time is shown on the Infotainment system dis-
play.
Date and time: To alter the time and date.
Clock time source: To select the time source (GPS or
manual).
GPS: The date and time can be selected using the
Time zone function button. In this case, the Dateand Time function buttons for manually entering
the data will not be active.
Manually: The date and time can be manually ad-
justed using the Date and Time function buttons.
In this case, the Time zone function button will not
be active.
Time: To manually alter the time.
 Automatic summer time (DST) adjustment: The time is set
automatically.
Time zone: To change to the desired time zone.
Time format: To select the time display format (12- or
24-hour clock).
Date: To adjust the current time.
Date format: To select the display format for the date
(DD.MM.YYYY, YY-MM-DD or MM-DD-YY).
Idioma/Language: To select the desired language for the
texts and announcements in the voice control system.
Keyboard: To select the keypad (ABC or QWERTY).
Function button: effect
Additional keypad languages: To select the additional key-
pad languages.
Units: To set the measurement units for the vehicle dis-
plays.
Distance , vehicle speed , temperature, volume, consump-
tion and pressure.
Mobile device data transfer
Activate data transfer for apps : To allow the mobile tele-
phone paired via WLAN or USB to transfer applica-
tions to the system.
Use apps to operate: Allows the execution of all the
available functions from the App.
Deactivate: Limits specific functions that require a
higher level of security. Confirm
: Allows 100% functionality of the App but
with certain actions relating to the Infotainment
system requiring confirmation. Allow
: Allows the execution of all the available
functions from the App.
Voice control: To perform the voice control setup
››› page 11.
Remove safely: To eject the data storage device (SD card
1/SD card 2/USB) from the system. After correctly eject-
ing the data storage device from the system, the func-
tion button becomes inactive (grey colour).
Factory settings: When restoring factory settings, all en-
tries and changes made are deleted, depending on the
selected setup.
Bluetooth: To perform Bluetooth ®
setup ››› page 65. 70

Settings
Volume and sound setup Making settings The selection of possible setups will depend
on the country, the unit in question and the
vehicle equipment.
● Press the MENU button on the Infotainment
system.
● Press the Sound function button to open
the main Sound setup menu.
● Pr e
ss the function button on the main
menu corresponding to one where changes
are to be made. All settings are applied in-
stantaneously.
Overview of screen and function buttons
Function button: effect
Volume: To adjust the volume setup.
Traffic announcements: To set the playback volume of
traffic announcements.
Navigation announcements: To adjust the playback vol-
ume of audible driving recommendations.
Voice control: To set the volume for voice control
playback.
Maximum switch-on volume: To set the maximum
switch-on volume of the equipment.
Function button: effect
Speed-dependent volume adjustment (GALA): To deter-
mine the level of adjustment for speed-dependent
volume. The audio volume will increase automati-
cally as vehicle speed increases.
Lowering Entertainment volume when parking: To adjust
the desired decrease in volume with ParkPilot acti-
vated.
AUX input level: To set the playback volume of the
audio sources connected via the AUX-IN multi-me-
dia socket ( Low, Medium or High). Also see
››› page 72, Overview of screen and function but-
tons.
Bluetooth audio: To set the playback volume of the
audio sources connected via Bluetooth ®
(Low, Me-
dium or High). Also see ››› page 72, Overview of
screen and function buttons.
Equaliser: To adjust the characteristics of the sound.
Balance - Fader: To adjust the distribution of the sound.
The cursor indicates the current distribution of the
sound inside the passenger compartment. To modify the
distribution of the sound, briefly press the passenger
compartment view for the desired position or use the ar-
row keys to change it gradually. To focus the distribution
of sound in the centre of the passenger compartment,
press the central function button located between the
arrows.
Sound optimisation: Optimises the sound in the passenger
compartment.
Subwoofer: To adjust the intensity of the subwoofer. 
Confirmation Tone: Confirmation tone for pressing a func-
tion button is activated.
Function button: effect 
No navigation sound during call: No audible driving in-
structions will be given during a telephone conversa-
tion. Adjust the playback volume for external
audio sources
If you need to increase the playback volume
for the external audio source, first lower the
base volume on the Infotainment system.
If the sound from the external audio source is
too low
, increase the output volume
on the
e

xternal audio source. If this is not enough,
change the
input volume to medium
or high
.
If the sound from the connected external au-
dio source is too loud or distorted, lower the
output

volume on the external audio source.
If this is not sufficient, set the input volume
to Medium
or Quiet
.72

Abbreviations
Abbreviations AbbreviationsA2DPTechnology included by many manufactur-
ers to transmit audio signals via Bluetooth
(Advanced Audio Distribution Profile).
AMModulation of the wave amplitude (medium
wave, MW)
AUX-INAdditional audio input (Auxiliary Input)
AVRCPTechnology included by many manufactur-
ers for the remote management of audio
sources via Bluetooth (Audio Video Remote
Control Profile).
DABDigital transmission standard for digital ra-
dio (Digital Audio Broadcasting)
DINDeutsches Institut fur Normung (German in-
dustry standard).
DRMDigital Rights Management
DTMFDial tone with dual tone multiple frequency
EONAssistance for other radio transmission net-
works (Enhanced Other Network)
FMFrequency modulation (ultra-short wave,
UKW)
GSMGlobal System for Mobile Communications
HFPHands-Free Profile.
IMEISerial number for univocally identifying GSM
devices (International Mobile Station Equip-
ment Identity).
LEDLight Emitting Diode
MP3Audio file compression format.
PIN codePersonal identification number.
RDSRadio data system.
SIMSubscriber Identity Module.
SMSShort Message Service.
SSDJukebox (SSD Solid-State-Drive).
TMCTraffic reports for dynamic navigation (Traffic
Message Channel)
TPTraffic reports function in Radio mode (Traf-
fic Program).
USBUniversal Serial Bus
VBRVariable bit rate.
WLANWireless Local Area Network
WMAAudio file compression format. 73