2014 RENAULT ZOE lock

5.19
Choice of breakdown service
In the event of an energy fault
In the event of a fully discharged trac-
tion battery, any type of towing is per-
mitted: towing on a flatbed truck or
towing on the road using the tow eye
(please see following pages). It is es-
sential to wait 5 minutes after locking
the doors to start towing.
All other cases
Only towing on a flatbed truck is per-
mitted.
TOWING, BREAKDOWN (1/3)
Before any recovery, unlock the steer-
ing column: with the clutch depressed,
engage first gear (lever in N position),
insert the card in the card reader, then
press the engine start button for two
seconds.
The regulations in force for breakdown
recovery must always be observed.Towing on a flatbed truck
Breakdown recovery must be per-
formed on a flat surface under all cir-
cumstances except where the vehicle
is immobilised following a full discharge
of the traction battery. In the event of a
total energy loss, please see the follow-
ing pages.

5.20
Once you have finished towing, press
the engine start button twice (risk of
running down the 12 V battery).
If the lever is stuck in P,
even though you are de-
pressing the brake pedal,
the lever can be released
manually.
To do this, unclip the cover at the
base of the lever.
Simultaneously press at the loca-
tion7 and the unlocking button 6 on
the lever.
TOWING, BREAKDOWN (2/3)
6
7
In the event of an energy
fault: towing
In the event of a fully discharged trac-
tion battery:
– the warning light 2
 flashes;
– the indicator 1 shows an empty bat-
tery.
It is possible to recover on a flatbed
truck or tow the vehicle using the tow
eye, following the instructions below.
When the engine is
stopped, steering and brak-
ing assistance are not op-
erational.
Before towing, unlock the steering
column: engage the lever 5 in position
N , insert the card in the reader 4 then
press the engine start button 3 for two
seconds.
The column is unlocked, the acces-
sory functions are supplied: the vehi-
cle lights can be used (hazard warn-
ing lights, brake lights etc.). The towed
vehicle’s lights must be switched on at
night.
The speed specified by current legis-
lation for towing must always be ob-
served.
3
5
4
1
2

5.22
OPERATING FAULTS (1/4)
The following advice will enable you to carry out quick, temporary repai\
rs. For safety reasons you should always contact
an approved dealer as soon as possible.
FAULTSPOSSIBLE CAUSESWHAT TO DO
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
red. The outdoor temperature is lower
than -26°C.
Recharge your vehicle in a more suitable
environment. If necessary, please refer to
the information on “Towing: breakdown re-
covery” in Section 5.
No electrical current in the wall
socket or poor connection of cable
to domestic socket. Check your installation (circuit breaker, pro-
grammer, etc.).
Check the connections (socket, etc.).
Please refer to the information on “Electric
vehicle: charging” in Section 1.
The cord is defective. Please see an authorised dealer to replace
it.
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
blue. The charging cord is not correctly
locked to the vehicle. Plug the charging cord correctly to the ve-
hicle. Refer to the information on “Electric
vehicle: charging” in Section 1.
The activation of the air conditioning
using the card RENAULT fails to work. The card RENAULT is outside its
area of action.Step closer to the vehicle.
One of the usage conditions is not
complied with. Please refer to the information on “Air-
conditioning: remote control activation” in
Section 3.

5.23
OPERATING FAULTS (2/4)
FAULTSPOSSIBLE CAUSESWHAT TO DO
The programmable air conditioning
fails to work. One of the usage conditions is not
complied with (the traction battery
is not charged, etc).Please refer to the information on “Air-
conditioning: programming” in Section 3.
The remote control does not lock or
unlock the doors. The remote control battery is flat. Use the emergency key.
Use of appliances operating on
the same frequency as the remote
control (mobile phone, etc.).Stop using the devices or use the key.
Vehicle located in a high electro-
magnetic radiation zone.
Secondary 12 V battery dis-
charged. Replace the battery. You can still lock/unlock
and start your vehicle (refer to the information
on “Locking, unlocking the opening elements”
in Section 1 and “Starting, stopping the engine”
in Section 2).
The steering column remains
locked. Steering wheel locked.
Move the steering wheel while pressing the
engine start button (refer to Section 2 “Starting
the engine”).
Vibrations. Tyres not inflated to correct pres-
sures, incorrectly balanced or dam-
aged. Check the tyre pressures. If this is not the
problem, have them checked by an approved
Dealer.

7.1
ALPHABETICAL INDEX (1/5)
A
ABS ....................................................................\
...2.15 → 2.18
accessories.............................................................\
........... 5.17
accessories socket ............................................................ 3.22
additional methods of restraint .....................1.35 → 1.38, 1.41
side protection ............................................................. 1.40
to the front seat belts .......................................1.35 → 1.38
to the rear seat belts ........................................1.35 → 1.39
adjusting your driving position ........................................... 1.31
air bag.................................................................\
...1.35 → 1.41
activating the front passenger air bags ........................ 1.54
deactivating the front passenger air bags .................... 1.52
air conditioning ........................................1.20, 3.4 → 3.8, 3.15
air vents ...................................................................... 3.2 – 3.3
anti-corrosion check ..............................................6.13 → 6.17
anti-corrosion protection ...................................................... 4.9
anti-lock braking system: ABS ...............................2.15 → 2.18
armrest: front ..................................................................\
............ 3.20
ashtray ................................................................\
............... 3.22
audible and visual signals.................................................. 1.76
B
battery.................................................................\
............... 1.61
12 volt battery maintenance ......................................................... 4.6 – 4.7
12 volt battery ............................................1.2 → 1.6, 4.6 – 4.7
bonnet..................................................................\
....... 4.2 – 4.3
brake fluid ........................................................................\
.... 4.5
bulbs changing ........................................................... 5.10 – 5.11
C
central door locking ......................................1.24, 1.27 → 1.29
changing a bulb ...................................................... 5.10 – 5.11
changing gear ............................................................. 2.4 – 2.5 charge meter .............................................................. 1.64, 2.6
charging cord ..................................................1.8
→ 1.15, 1.20
charging flap ............................................................1.8 → 1.15
charging socket ..................................... 1.2 → 1.6, 1.8 → 1.15
child restraint/seat .............................1.42 – 1.43, 1.45 → 1.54
child safety..1.18 – 1.19, 1.22, 1.26, 1.42 – 1.43, 1.45 → 1.54,
3.16 – 3.17
child seats..........................................1.42 – 1.43, 1.4\
5 → 1.51
children ........................... 1.18 – 1.19, 1.25 – 1.26, 1.42 – 1.43
children (safety) ............................................. 1.22, 3.16 – 3.17
cleaning: inside the vehicle .............................................. 4.11 – 4.12
clock ....................................................................... 1.73 – 1.74
closing the doors ...................................................1.25 → 1.28
connected services .............................................................. 1.3
control instruments ................................................1.60 → 1.66
controls ...............................................................\
...1.56 → 1.59
coolant ................................................................\
................. 4.4
courtesy light ............................................................ 3.18, 5.12
courtesy mirrors ................................................................. 3.18
cruise control ................................................1.61, 2.19 → 2.25
cruise control-speed limiter....................................2.19 → 2.25
D
dashboard..............................................................1\
.56 → 1.59
daytime running lights................................................. 1.78, 5.9
deadlocking the doors ....................................................... 1.24
display .................................................1.56 → 1.64, 2.27, 3.29
doors.............................................................. 1.25 – 1.26, 1.29
doors/tailgate ................................................. 1.24 – 1.26, 1.29
driver’s position .....................................................1.56 → 1.62
driving ................................ 2.2 → 2.5, 2.9 – 2.10, 2.12 → 2.27
driving position settings ............................................................1.3\
1 → 1.34
driving recommendations ........................................2.6 → 2.10

7.3
ALPHABETICAL INDEX (3/5)
instrument panel ..............................................1.60 → 1.66
instrument panel ...........................................1.60 → 1.72, 1.78
instrument panel messages...................................1.65 → 1.72
interior trim maintenance ..................................................... 4.11 – 4.12
ionizer ................................................................\
................ 3.14
L
levels: brake fluid ...................................................................... 4.5
coolant ................................................................\
........... 4.4
windscreen washer reservoir ......................................... 4.5
lighting: exterior .............................................................1.\
78 → 1.80
instrument panel .......................................................... 1.78
interior ...............................................................\
.. 3.18, 5.12
lights adjustment .............................................................\
...... 1.81
lights: adjusting ..............................................................\
........ 1.81
brake lights ....................................................... 5.10 – 5.11
dipped beam headlights ............................... 1.60, 1.78, 5.9
direction indicators ............................ 1.60, 1.76, 5.9 – 5.10
fog lights .................................................... 1.60, 1.80, 5.11
hazard warning ............................................................ 1.76
indicator lights .............................................................. 5.11
main beam headlights .................................. 1.60, 1.79, 5.9
number plate lights ...................................................... 5.11
reversing lights ............................................................. 5.11
side lights ............................................................ 1.78, 5.10
locking the doors ..........................................1.18 → 1.26, 1.29
M
maintenance: bodywork ............................................................ 4.9 – 4.10
interior trim ........................................................ 4.11 – 4.12 mechanical .........................................4.2 – 4.3, 6.7
→ 6.12
map reading lights ............................................................. 3.18
methods of restraint in addition to the seat belts ...1.35 → 1.41
multimedia (equipment) ..................................................... 3.29
multimedia equipment .............................................. 3.29, 5.16
N
navigation .............................................................\
............. 3.29
navigation system .............................................................. 3.29
O
opening the doors ..................................................1.25 → 1.28
operating faults .............................................1.71, 5.22 → 5.25
P
paintwork maintenance ....................................................... 4.9 – 4.10
parking distance control.........................................2.26 → 2.29
pedestrian warning system ................................................ 1.77
power-assisted steering.................................................\
.... 1.55
practical advice ......................................................... 2.9 – 2.10
presentation of the electric vehicle important recommendations .......................................... 1.7
pretensioners .........................................................1\
.35 → 1.38
R
radio...................................................................\
................ 3.29
range of the traction battery.......................................2.6 → 2.8
rear bench seat.........................................................\
......... 3.24
rear parcel shelf ................................................................. 3.25
rear seats functions ..............................................................\
........ 3.24
rear view camera .................................................... 2.28 – 2.29
rear view mirrors ................................................................ 1.75
RENAULT ANTI-INTRUDER DEVICE (RAID) ................... 1.29

7.4
ALPHABETICAL INDEX (4/5)
RENAULT cardbattery ................................................................\
.......... 5.15
use ............................................................1.18 → 1.24, 3.8
RENAULT card battery ...................................................... 5.15
replacement parts ................................................................ 6.6
reverse gear selecting ................................................................ 2.4 – 2.5
reversing sensor ..................................................... 2.26 – 2.27
S
screen wash/wipe .............................................................. 1.84
seat belt pretensioners ..........................................1.35 → 1.38
front seat belt ...................................................1.35 → 1.38
seat belts ..................................1.31 → 1.38, 1.40 – 1.41, 1.61
see-me-home lighting ............................................... 1.79, 1.81
service sheets..........................................................\
6.7 → 6.12
side protection devices ...................................................... 1.40
signals and lights ...................................................1.78 → 1.81
speakers location ...............................................................\
......... 5.16
speed control .............................................................. 2.4 – 2.5
speed limiter .................................................1.61, 2.19 → 2.21
spoiler ................................................................\
................ 3.27
starting ........................................................................\
2.2 – 2.3
starting the engine ...................................................... 2.2 – 2.3
steering wheel adjustment .............................................................\
...... 1.55
stopping the engine ............................................................. 2.3
storage compartment.............................................3.19 → 3.21
storage compartments ...........................................3.19 → 3.21
sun visor ........................................................................\
.... 3.18
T
tailgate ...............................................................\
................ 3.27
tanks and reservoirs brake fluid ...................................................................... 4.5 coolant ................................................................\
........... 4.4
tanks and reservoirs: windscreen washer ........................................................ 4.5
technical specifications ........................................................ 6.6
telephone ..............................................................\
............. 3.29
temperature regulation ..............................................3.4 → 3.7
tool kit ........................................................................\
.......... 5.2
towing in the event of energy failure ...........................5.19 → 5.21
breakdown .......................................................5.19 → 5.21
towing hitch...................................................... 5.2, 5.20 – 5.21
towing rings ................................................... 1.45 – 1.46, 3.28
traction battery ...........................................................1.2 → 1.6
traction battery charge .............................................1.8 → 1.15
traction control .......................................................2.15 → 2.18
transporting children ..........................1.42 – 1.43, 1.45 → 1.54
transporting objects in the luggage compartment ............................. 3.27 – 3.28
trip computer and warning system.........................1.65 → 1.72
tyre inflation kit......................................................\
.....5.3 → 5.5
tyre pressure............................................2.12 → 2.14, 4.8, 5.7
tyre pressure loss warning.....................................2.12 → 2.14
tyre pressures ...................................................................... 4.8
tyres .............................................. 2.12 → 2.14, 4.8, 5.6 → 5.8
U
unlocking the doors ................................................ 1.27 – 1.28
V
vehicle range ...........................................................2.6 → 2.10
ventilation ............................................................\
......3.4 → 3.7
W
warning buzzer ..................................... 1.25 – 1.26, 1.76, 1.79
warning lights.....................................1.60 → 1.62, 1.65 – 1.66
washing .................................................................... 4.9 – 4.10