2014 RENAULT ZOE Owners Manual

5.15
Operating faultsIf the battery is too weak to ensure cor-
rect operation, you may start (insert the
RENAULT card in the card reader) and
lock/unlock the vehicle (refer to the in-
formation on “Locking/unlocking the
doors” in Section 1).
RENAULT CARD: battery
Replacing the batteryWhen the message “Keycard battery
low” appears on the instrument panel,
replace the RENAULT card battery,
press the button 1 while pulling on
the emergency key 2 , then unclip the
cover 3 using the tab 4.
Remove the battery by pressing on one
side (movement A) and by lifting the
other (movement B) then replace it, en-
suring the polarity and model, shown
on cover 3 are respected.
Do not throw away your
used batteries; give them to
an organisation responsible
for collecting and recycling
batteries.
1
2
When refitting, proceed in the reverse
order, then depending on the vehicle,
press one of the buttons on the card
four times, close to the vehicle: the
message will disappear.
Note: it is not advisable to touch the
electronic circuit or contacts on the
RENAULT card when replacing the bat-
tery.
A
B
3
The batteries are available from approved Dealers, and their service lif\
e approxi-
mately two years. Check that there is no dye on the battery: risk of an \
incorrect
electrical contact.
4
Check that the cover is clipped shut.

5.16
Radio location 1
Unclip the blanking cover. The aerial, +
and – supply and speaker wire connec-
tions are located behind it.
Door speakers 2
To install any equipment, please con-
sult an authorised dealer.
FITTING A RADIO
1
2
– In all cases, it is very important to
follow the manufacturer’s instruc-
tions carefully.
– The specifications of the brack- ets and wires (available from our
network) vary depending on the
equipment level of your vehicle
and the type of radio.
Consult an approved Dealer to find out the correct part number.
– No work may be carried out on the vehicle’s electrical or radio
circuits, except by approved
dealers: an incorrectly connected
system may result in damage
being caused to the electrical
equipment and/or the compo-
nents connected to it.

5.17
ACCESSORIES
Electrical and electronic accessoriesBefore installing this type of accessory (particularly for transmitters\
/receivers: frequency bandwidth, power level, po-
sition of the aerial, etc.), make sure it is compatible with your vehic\
le. You can get advice from an authorised dealer.
Connect accessories with a maximum power of 120 watts only. Fire hazard.
No work may be carried out on the vehicle’s 12 V electrical or radio circuits, except by Authorised Dealers: an incorrectly con -
nected system may result in damage being caused to the electrical equipm\
ent and/or the components connected to it.
If the vehicle is fitted with any aftermarket electrical equipment, make\
sure that the installation is correctly protected by a fuse.
Establish the rating and position of this fuse.
Use of transmission/receiving devices (telephones, CB equipment etc.).\
Telephones and CB equipment with integrated aerials may cause interferenc\
e to the electronic systems originally fitted to the
vehicle: it is advisable only to use equipment with an external aerial. \
Furthermore, we remind you of the need to conform
to the legislation in force concerning the use of such equipment.
Fitting after-market accessoriesIf you wish to install accessories on the vehicle: please contact an aut\
horised dealer. Also, to ensure the correct operation o f
your vehicle, and to avoid any risk to your safety, we recommend that you use only accessories specifically designed for y\
our
vehicle, which are the only accessories for which the manufacturer will \
provide a warranty.
If you are using an anti-theft device, only attach it to the brake pedal\
.
Obstructions to the driver
On the driver’s side, only use mats suitable for the vehicle, attached with the pre-fi\
tted components, and check the fitting re gu-
larly. Do not lay one mat on top of another. There is a risk of wedging the pedals

5.18
WINDSCREEN WIPER BLADES
Replacing wiper blades 1
With the ignition on and the engine
switched off, lower the windscreen
wiper stalk completely: they stop
slightly away from the bonnet.
Lift wiper arm 3 , pull tab 2 (move-
ment A) and push the blade upwards.
To refit
Slide the blade along the arm until it
clips on. Make sure that the blade is
correctly locked in position. Return the
windscreen wiper stalk to the park po-
sition.
1
2
3
Keep monitoring the condition of the
wiper blades. How long they last de-
pends on you:
– clean the blades and the wind- screen regularly with soapy
water;
– do not use them when the wind- screen is dry;
– free them from the windscreen when they have not been used
for a long time.
A
– In frosty weather, make
sure that the wiper blades
are not stuck by ice (to
avoid the risk of the motor
overheating).
– Check the condition of the wiper
blades.
They should be replaced as soon
as they become less efficient: ap-
proximately once a year.
When changing the blade, when it
has been removed, do not let the
wiper arm fall against the window:
risk of breaking the window.Rear screen wiper blade 4
– Lift wiper arm 6;
– pivot blade 4 until some resistance is
met (movement C);
– depending on the vehicle, press tab 5, then remove the blade by pull-
ing it (movement B).
To refit
To refit the wiper blade, proceed in re-
verse order to removal. Make sure that
the blade is correctly locked in position.
4
5
B
C
6

5.19
Choice of breakdown service
In the event of an energy fault
In the event of a fully discharged trac-
tion battery, any type of towing is per-
mitted: towing on a flatbed truck or
towing on the road using the tow eye
(please see following pages). It is es-
sential to wait 5 minutes after locking
the doors to start towing.
All other cases
Only towing on a flatbed truck is per-
mitted.
TOWING, BREAKDOWN (1/3)
Before any recovery, unlock the steer-
ing column: with the clutch depressed,
engage first gear (lever in N position),
insert the card in the card reader, then
press the engine start button for two
seconds.
The regulations in force for breakdown
recovery must always be observed.Towing on a flatbed truck
Breakdown recovery must be per-
formed on a flat surface under all cir-
cumstances except where the vehicle
is immobilised following a full discharge
of the traction battery. In the event of a
total energy loss, please see the follow-
ing pages.

5.20
Once you have finished towing, press
the engine start button twice (risk of
running down the 12 V battery).
If the lever is stuck in P,
even though you are de-
pressing the brake pedal,
the lever can be released
manually.
To do this, unclip the cover at the
base of the lever.
Simultaneously press at the loca-
tion7 and the unlocking button 6 on
the lever.
TOWING, BREAKDOWN (2/3)
6
7
In the event of an energy
fault: towing
In the event of a fully discharged trac-
tion battery:
– the warning light 2
 flashes;
– the indicator 1 shows an empty bat-
tery.
It is possible to recover on a flatbed
truck or tow the vehicle using the tow
eye, following the instructions below.
When the engine is
stopped, steering and brak-
ing assistance are not op-
erational.
Before towing, unlock the steering
column: engage the lever 5 in position
N , insert the card in the reader 4 then
press the engine start button 3 for two
seconds.
The column is unlocked, the acces-
sory functions are supplied: the vehi-
cle lights can be used (hazard warn-
ing lights, brake lights etc.). The towed
vehicle’s lights must be switched on at
night.
The speed specified by current legis-
lation for towing must always be ob-
served.
3
5
4
1
2

5.21
TOWING, BREAKDOWN (3/3)
Access to the towing point
Only use the front and rear towing
points 8.
This towing point may only be used for
towing: never use it for lifting the vehi-
cle directly or indirectly.
Unclip the cover 10 by inserting a flat-
blade screwdriver or similar under the
cover.
Tighten towing hitch 9 fully: as much
as possible by hand at first, then finish
tightening it using the lever.
Use only the towing hitch 9 and the
lever located under the luggage com-
partment carpet in the tool kit (please
refer to the information on the “Tool kit”
in Section 5).
NB: Please do not use a damaged tow
eye.
Do not leave the tools unse-
cured inside the vehicle as
they may come loose under
braking.
After use, check that all the tools
are correctly clipped into the tool kit,
then, depending on the vehicle, po-
sition it correctly in its housing.
Risk of injury.
Do not remove the card
RENAULT from the reader
when the vehicle is being
towed.
98
10

5.22
OPERATING FAULTS (1/4)
The following advice will enable you to carry out quick, temporary repai\
rs. For safety reasons you should always contact
an approved dealer as soon as possible.
FAULTSPOSSIBLE CAUSESWHAT TO DO
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
red. The outdoor temperature is lower
than -26°C.
Recharge your vehicle in a more suitable
environment. If necessary, please refer to
the information on “Towing: breakdown re-
covery” in Section 5.
No electrical current in the wall
socket or poor connection of cable
to domestic socket. Check your installation (circuit breaker, pro-
grammer, etc.).
Check the connections (socket, etc.).
Please refer to the information on “Electric
vehicle: charging” in Section 1.
The cord is defective. Please see an authorised dealer to replace
it.
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
blue. The charging cord is not correctly
locked to the vehicle. Plug the charging cord correctly to the ve-
hicle. Refer to the information on “Electric
vehicle: charging” in Section 1.
The activation of the air conditioning
using the card RENAULT fails to work. The card RENAULT is outside its
area of action.Step closer to the vehicle.
One of the usage conditions is not
complied with. Please refer to the information on “Air-
conditioning: remote control activation” in
Section 3.