2014 Ram ProMaster service

Cavity Mini Fuse DescriptionF84 20 Amp YellowRear Right Windows
Heater
F85 10 Amp RedRear Heater Prep
VEHICLE STORAGE
If you are leaving your vehicle dormant for more than 21
days, you may want to take these steps to protect your
battery.
•
Disconnect the negative cable from the battery.
• Anytime you store your vehicle, or keep it out of
service (e.g., vacation) for two weeks or more, run the
air conditioning system at idle for about five minutes
in the fresh air and high blower setting. This will
ensure adequate system lubrication to minimize the
possibility of compressor damage when the system is
started again.
REPLACEMENT BULBS
Interior Bulbs
Bulb Number
Overhead Lamp C5W
Sun Visors C5W
Courtesy Lamp FF500
Glove Compartment C5W
Rear Courtesy Lamp C5W
Exterior Bulbs
Bulb Number
Front Low and High Beam
Headlamp H7LL
Front Park/Turn Signal Lamps 7444NA
Daytime Running Lamps
(if equipped) 74407
MAINTAINING YOUR VEHICLE 365

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate in the instrument clus-
ter. This means that service is required for your vehicle.
Operating conditions such as frequent short-trips, trailer
tow, and extremely hot or cold ambient temperatures
will influence when the “Oil Change Required” message
is displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change. If a
scheduled oil change is performed by someone otherthan your authorized dealer, the message can be reset by
referring to the steps described under “Electronic Vehicle
Information Center (EVIC)” in “Understanding Your
Instrument Panel” for further information.
NOTE:
Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km) or twelve months,
whichever comes first.
Severe Duty All Models
Change Engine Oil at 4,000 miles (6,500 km) if the vehicle
is operated in a dusty and off road environment. This
type of vehicle use is considered Severe Duty.
Once A Month Or Before A Long Trip:
• Check engine oil level
• Check windshield washer fluid level
• Check the tire inflation pressures and look for unusual
wear or damage
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WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE ...................383
▫ Prepare For The Appointment .............383
▫ Prepare A List ....................... .383
▫ Be Reasonable With Requests .............383
 IF YOU NEED ASSISTANCE ..............383
▫ Chrysler Group LLC Customer Center .......384
▫ Chrysler Canada Inc. Customer Center ......384
▫ In Mexico Contact: .....................385 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) .............385
▫ Service Contract ..................... .385
 WARRANTY INFORMATION .............386
 MOPAR®PARTS.......................387
 REPORTING SAFETY DEFECTS ............387
▫ In The 50 United States And
Washington, D.C. ..................... .387
▫ In Canada .......................... .387
 PUBLICATION ORDER FORMS ............388
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
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IF YOU NEED CONSUMER ASSISTANCE 383

service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
384 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
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IF YOU NEED CONSUMER ASSISTANCE 385

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufacturer’s
New Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
386 IF YOU NEED CONSUMER ASSISTANCE